Reviews (144)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its responsive customer support, ease of integration, and user-friendly setup. It is noted for reliable performance and customizable features that cater to individual business needs, leading to increased revenue and improved customer satisfaction. Merchants appreciate the proactive support team and the positive impact on handling shipping issues.
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This crap is now showing for ad, can't get rid of it
Hi Beyioon,
Thank you for your feedback. Based on our email communications, the issue you experienced was identified as a bug on your end and was resolved, unrelated to our app (screenshots attached for reference).
We have continuously provided support and follow-up messages to assist you, but we received responses that did not address the issue. To ensure transparency and reassure you of our dedicated support, we want you to know that we are still here to help with any further assistance you may need.
Thank you for your understanding.
Regards,
Lucent Innovation Team
Screenshot: https://lucentinnovationkbl-my.sharepoint.com/:i:/g/personal/sourav_singh_lucentinnovation_com/EbJfH4FOZQpPvLVHrtZ8Gv4BSpWEs0-tbyhEceBuc62TPQ?e=mBKdJ9
Screenshot: https://lucentinnovationkbl-my.sharepoint.com/:i:/g/personal/sourav_singh_lucentinnovation_com/Edim1eR9TZhAjq4XI9bAtR8BDgrLK_Ma3Mt11Zz7vz7I8Q?e=iW0Rgo
July 22/24
Still no response. Worst support ever.
May 27/24
Update:
After a call with the dev team 6 weeks ago, I was told to expect a fix in a week or two...
Six weeks later, no sign of live whatsoever.
They don't answer emails, they obviously don't care about their users.
If I could give zero stars I would.
Feb 16/24
App does not work properly with ReCharge.
Many attempts to get support.
Emails take days to get a response, with no solution offered.
Great app but horrible support. They are never on a their app chat! and when you email them they respond like a robot without proper english! We have contacted them 3 days in a row about our orders not auto fulfilling because of their product but no care in the world to respond to their customers even though we are on their highest plan that promises "expert Support"
I have been a long time customer and the support has been absolutely terrible for the last year or so and i am tired of begging for support. I would look elsewhere.
Was good when I started using it but the support has been unresponsive for days, ive had it installed for 5 days so far and support is not there for 4 days. Claim page is non existent and they are not helping on getting it to show up. We are currently looking for other options where support is more available. I would keep on looking if you think you are going to need help with the support aspect or a claim page.
Edit: almost a year later and every time we update our theme this app breaks our cart again. Today, the problems don't prevent checout but it does things like hide the products in the cart so you can't see them. This app is complete trash.
This app totally messed up our cart during Black Friday and they won't respond! They won't refund us either. Simply no response at all. The app won't allow the customer to decline the insurance. Very frustrated since they wont respond to us - we have tons of customer complaints and who knows how many just didn't check out. Extremely frustrated.
Percent rules do not work. They have some limitation that makes the highest you can charge $68.99. They will ask you to use flat rate rule. So prepare to make dozens of rules just to get this app to work. Doesn't seem the care about fixing the code errors.