Reviews (153)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for boosting Average Order Value (AOV) and revenue by offering shipping protection. It integrates seamlessly with Shopify, featuring customizable widgets and claim pages that enhance customer experience. The app supports a variety of insurance products and allows in-house claim management for quicker resolutions. Merchants also praise the reliable performance and responsive customer support that aids with installation and troubleshooting.
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This app has been exactly what we needed! Super easy to set up and customize and the customer service is top notch. Highly recommend!!!
Amazing! I cannot say enough good things about this app and the customer service is always at your finger tips! 2020 was an awful year for shipping issues and being able to take care of my customers issues in house is worth every penny of a monthly charge. The revenue no longer pads someone else pockets, but lets us keep our own customers happy in house and in a timely manner. The customer can make a quick claim, we then do our side of the investigating the issue with our close carrier reps and can get the issue resolved. It is so simple. will be a long time forever customer!
We enjoy this app. It provides customers with added protection for shipping without all of the other fees that other insurance providers have. Customer service is great!
Great app and the customer support team is even better. Used this to replace Route and definitely do not regret it!
Extremely easy to get tech support through the chat feature. Do not forgot to create a backup of your Shopify Theme prior to install the coding.
I have this app for a bit and the customer service is impeccable . Plus they always point out where you can get resources from. The app was easy to set up as well
My software can't be used, customers can't use this service, the first contact customer service can't give a solution, they will say that the service will be updated, the second time I contact customer service, there is no reply .After a short period of time, the account manager found me. With his help, I solved the problem smoothly and in a timely manner, and now I can use it normally.
Although I have no experience using the app yet, I used chat to help figure it out and John Dee was very helpful in explaining the process of approving a claim and getting our customer refunded for their lost package.
I've been using this app for a few months now. It was very easy to install and understand and I would definitely recommend it. :) - Updated to add that the customer service is top notch. I had an issue with the new 2.0 theme and John fixed it right away. Seriously, this is one of the best apps I have found on Shopify.
Very helpful app. Friendly service as well. Simply chat them if you need help and they can assist quickly.