Reviews (138)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its easy integration and user-friendly interface, enhancing Shopify store functionality. The responsive customer support team quickly resolves issues, often within 24-48 hours, and is accessible via chat. Merchants report increased order values and revenue, attributing this to the high adoption of shipping protection by customers, which also improves profit margins. The app offers extensive customization and control over claims processing and insurance fees, allowing merchants to adapt it to their specific needs. Additionally, offering shipping insurance has improved customer satisfaction by providing extra security during shipping. Some merchants have switched from other providers due to its superior functionality and customer service.
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5 star shipping insurance app + service to match. This is exactly what I was looking for after spending thousands of dollars with Route. Two years; and less than five, small claims, I knew I was leaving so much money on the table. I thought about hiring a programmer, but this app has everything I wanted; and more. It's affordable and ready to install in one click. Talk about instant gratification. The team was super responsive to any changes / customizations I wanted to test. I went with their suggestions; and am happy to report 90% of our customers are opting in and our conversions are up. A win-win! This is one app that every store needs to install. It can add thousands of dollars to your bottom line. Do it. You will not be disappointed.
Reached out via the chat box and received awesome service! Although I am in the process of launching a new site this weekend, the rep walked me through my current setup and made sure I was good to go. It's nice to know that help is just a "chat" away. I appreciate you guys. Thank you so much,
Warmest,
BlingCrush
www.BlingCrush.Com
Extremely easy to get tech support through the chat feature. Do not forgot to create a backup of your Shopify Theme prior to install the coding.
Very easy to use and setup. The customer service team responded to our inquiries and fixed our errors very quickly.
This app is just what I was looking for! We have had a few chargebacks for lost or stolen packages so instead of absorbing the added insurance we have our customers cover it through this app! John Dee WAS AMAZING! He was so quick to answer our questions and help me with my lack of technical knowledge in getting this app working smoothly. 100% recommended!!! Thank you so much team.
Great customer service! Very reponsive and helpful! Thanks so much John for all your help with adding the disclaimer on my new published theme!
These people not only have a great service but what really amazes me is their great customer service... always on top, always responding quickly and always willing to help. Thanks guys.
This app does a wonderful job at creating a simple, seamless insurance component for our store. John was amazing on chat support and helped us implement a custom solution with a few tweaks to accommodate our particular needs. From all the platforms we have tried, Simply Insurance is by far the best: in its performance and its simplicity of deployment. Thank you guys, you have been amazing.
Every single store should have this app, its a no brainer. You can instantly add 1.5-3% in revenue and/or pure profit. 95% of my customers keep the shipping protection in their cart and based on the product and location, I choose whether or not to actually purchase shipping protection when purchasing the shipping label. Typically it only costs 1% of the total value to actually insure packages so you're still adding profit that can offset your transaction fees! I wish I started using this app sooner!
First time using the app. They took their time to answer questions and even install the app for me so that it would run smoothly. Thanks so much for the great customer service.