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from 1 of august unfrortunatelly is blocked wih GDPR. Big difference in conversion tracking. But before worked well
Hello,
We are required to comply with GDPR through Shopify's Customer Privacy API. However, you can disable the Customer Privacy API and GDPR restrictions by going to your Online Store Sales channel, selecting preferences, and select "Collected before consent" under the Customer privacy section.
We couldn't use this app because of the code it was putting on the Additional Details on orders which messed up our shipping system. So we uninstalled this app weeks ago and all orders continue to have this code on it. They don't actually uninstall the app code which is a terrible development process. They've also been unresponsive when reaching out to get this fixed.
We did a call with them to make sure they wouldn't delete any other tracking or data when installing this. The first thing they did? Delete our datastream and permanently destroy the historical data. Then they tried to lie about it which is even worse. Still no apology.
Hi,
We wanted to apologize for your experience. We try to provide support as quickly and efficiently as possible so customers can get their data into Google Analytics 4 immediately. There was clearly a miscommunication in this case and we should have been clearer about the steps we needed to take while on our call.
As we mentioned via email, deleting the data stream does not delete historical data.The Google documentation is clear about this and we demonstrated it on our own data as well.
However, deleting the data stream does unlink it from Google Ads and Search console. That, in turn, triggers a warning email from Google, which can be confusing. Relinking is a simple process, which we’d be happy to help with.
Please let us know if there is anything we can do to make it right.
Leaves junk code in your theme file even after uninstalling the application, slowing down your site.
We're sorry to hear about your experience with our app. Unfortunately, like all apps, Shopify does not allow us to remove our remaining code once the app is uninstalled. Below is a link showing how to remove the code. We’re also happy to help remove the code for you if you’d like.
https://docs.slideruleanalytics.com/uninstall-sliderule-analytics
If there’s anything else we can do to help make it right, let us know.