Reviews (504)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective upselling features that boost sales and average order values. It is noted for its ease of use and intuitive setup, allowing quick creation of upsell bundles and offers. The app supports various upselling options, including discount and free shipping upsells, and product suggestions based on cart contents. It integrates smoothly with Shopify, works reliably across devices, and has a responsive 24/7 customer support team. Merchants also appreciate the community and educational resources provided, which help enhance store and marketing strategies.

February 9, 2018

Great !!! Super !!! Why so, because the service online to help is so fast that i have never seen such a service/ So I say YES !!! Very good app !

Shopenfollie
France
8 days using the app
April 5, 2019

I use this app and it works great and is effective so I would give it 5 stars in that regard. However I do have some suggestions for improvement which I would love to see implemented in the future. I'm still going to use with this app because I wasn't able to find another app that resolves the below points (and may possibly mean it's just too complicated to implement). It's been about a week of using it and so far I am pleased with the results.

1. There is no way to automate the trigger products, so you have to select every item manually. This means that every time you add new products to your shop, you have to remember to include this in your bundle, if you want to make sure the upsell pop-up is triggered for every customer. It's not an issue if you only have a few products and don't frequently add new products to your shop. But as a retailer that brings in multiple products on a weekly basis, I'd love to have a 'set-it-and-forget-it' approach where there's a default option that can be the "catch all" or based on product collections, e.g. if you buy any item from the "Pen" collection, customer gets a pop-up showing pencil case, ruler, etc. -- this would be easier than manually adding every pen in the shop, or if you bring a new pen into your store, to remember to add it to the bundle.

2. Under Global Settings the app allows to customize fonts that will apply to all offers, but to customize the color of your pop ups, you have to set it for every bundle you create. Why not have color options in the Global Settings? I'm assuming most websites would want to set the colors according to their branding and have it be consistent for all pop-ups.

3. One of the options for upsell is to offer a certain discount or reward when the customer reaches a certain $ amount in their cart. However, if you set a minimum/maximum to this bundle, when the customer receives the pop-up, it shows a bar from $0 to the goal amount, and with each item the customer adds, the bar goes up. However, on the pop-up, it starts at $0 and not the actual amount in the cart. So for example, if the goal is set to $200, and the customer already had $50 in the cart, the pop-up shows a bar of $0 to $200 and it starts at $0 which is a bit misleading since the customer only needs to add $150 more, and not $200... sorry if this is not very clear.

Anyways all in all, I do like this app and will continue using it! I hope the developers take this as constructive feedback, and not any means to discredit their useful app.

Spotted By Humphrey
United States
8 months using the app
Skup replied April 5, 2019

Thanks so much for the feedback! You’ve made some great points. We will put these into our roadmap and get to them soon :)

Cheers,
Devin Zander
CEO SMART

November 15, 2017

great support. quick and easy to setup.

Charmstotreasure Pixelsupply
United States
7 days using the app
November 6, 2019

this is a great upsell app. the only upsell app that allows customers to choose their upsell and reach a point rather than offering them random products. Love it

GiftCanny
United States
7 days using the app
January 24, 2018

This post cart upsell tool is one of the best I have seen and used!

Zhplaceholder
United States
7 days using the app
Edited November 22, 2017

Thanks a lot to Mason and all the smar7 crew for their help to the optimisation of my online store!

Rexsdoghouse
Canada
7 days using the app
November 16, 2017

I love this app, but more importantly......... I love the way this company does business. The owner, Devin Zander, always seems to come up with ways to help his customers for only a small amount of $ !! I would definitely recommend this app to a friend :)

World Wine And More
United States
6 days using the app
November 6, 2017

Great bundel great service overall ! Devin and Mason provides amazing value to help your store !

Stupefy Shops
United States
6 days using the app
February 28, 2018

Mason is a great source of help and he's a rockstar ^.^

Exotic Mess
United Kingdom
6 days using the app
January 18, 2018

Great product!! SMAR7 are doing a great job!

Lamys
United States
6 days using the app