Updated: Thank you. I've received your emails and read the reply to this review. I appreciate the reply and fix. Previous Review: I've emailed support team in the past, via "support link" or the gmail email address they provide in the app. I've never received a response yet. They recently included a new feature in the app, 'Enable GDPR-compliant analytics' which seems to relate to a new console error I'm receiving from our site. I get a status 400 error from file 'set_tracking_consent.json' which, according to Shopify Support, the app is failing for smarteucookinbanner.upsell-apps even when agreeing to cookie consent.
Hi, thanks for the review and for reaching out! I've been working on new feature development the last few days and got distracted. Sorry about that!
(I sent the following via email but for anyone who's curious...)
Luckily that 400 status response is just a console warning from a Shopify API that was recently released, and wasn't causing any slowdowns or errors. The banner was still displaying, waiting for consent, and tracking acceptance.
Shopify just launched their Customer Privacy API at the start of the month, which is an API that lets our banner tell 3rd party apps when a user has consented to tracking. When the API left beta, Shopify changed the API behavior to render a 400 response if you interact with it when it's not necessary.
I just deployed an update to the banner, so now we only call the API endpoint when it's necessary. You won't see that console error anymore, and fortunately you don't need to change anything so we should be all set!
Thanks again for reaching out.
Very Bad Support Team. The worst App Support i have had in that 1,5 years i am using Shopify. I have waited 3 days, get an answer, then i wrote in 1 hour back, now i am waiting since 2 days again. Lost 5 days. NO RECOMMEND!
Hi Zanio, thanks for writing a review, and I apologize we haven't met your expectations on support.
Unfortunately, we aren't able to offer custom programming, as you requested.
But as mentioned in our reply 3 days ago, you can fix the issue with your Facebook pixel by following Shopify's step-by-step instructions, here: https://help.shopify.com/en/manual/promoting-marketing/analyze-marketing/facebook-pixel#remove-facebook-pixel-code-from-your-online-store
A Nordic Saga
The app helped me to make my store GDPR compliant. It is easy to set up and it works well. I can recommend it!
Underdog Coffee Company
Works well, though it would be useful to have the option to make the banner bigger so it was more obvious.
With this app, I have no worries regarding GDPR compliance. The price is reasonable and it is simple to set & forget!
Was very concerned with EU concerns over GDPR rules. Made my store compliant!!! was very easy to set up took less than 5 minutes. THANKS!!
great easy to use and very affordable. Can also change colour and fonts so really happy. thankyou very much
Really easy to setup & it creates a non-intrusive cookie banner which matches our branding. Would recommend if you want to be GDPR compliant!
There is a flaw in the app. Customer service doesn't respond to emails. Would not recommend this app!!
Thanks for the app add-on! Step 1 to building my store! Not really much to say negatively except it does add a cookie accept bar as easily ass installing the app. Recommended for all newbie shopify sellers. - DP Infinite