Overall rating
5
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its image optimization, website speed enhancement, and SEO performance improvement features. They find the automatic optimization of images and SEO metadata, along with the AI-generated meta titles and descriptions, to be time-saving. The site audit feature is praised for identifying improvement areas. The support team is noted for their responsive and expert assistance. The app is recommended for its cost-effectiveness and significant benefits.

January 31, 2024

A big time saver for me and easy to setup! Quick and kind customer service as well. Thumbs up!

FossilsAndMore
Netherlands
About 1 month using the app
January 17, 2024

Julia has been a terrific help for us getting our speed score up for our site! She is always very thorough and quick with getting back to us when we have questions or need support. Highly recommend Tiny for all SEO/image and speed score needs :)

Wellaine
United States
21 days using the app
March 11, 2024

Good Product Apps and outstanding support

Neotech
United Arab Emirates
8 months using the app
April 5, 2024

Customer support is very fast and quick. i really like them. recommended.

ICE FABRICS
United States
About 1 month using the app
February 21, 2024

I cannot praise TinyImg enough for their outstanding online support. As someone relatively new to their platform, I was blown away by the level of assistance and dedication they provided.

From the moment I reached out with my inquiries, the TinyImg support team exhibited a remarkable commitment to ensuring I had a seamless experience. Their response time was incredibly prompt, and what stood out was not just the speed but the depth of their responses. They took the time to understand my questions thoroughly and provided clear, concise solutions.

What truly sets TinyImg's online support apart is their proactive approach. Even before I realized I had certain concerns or questions, they anticipated my needs and offered guidance that went above and beyond. It's evident that they genuinely care about their users and are passionate about helping them succeed.

The support team's expertise is impressive. They not only addressed my immediate issues but also took the time to provide additional tips and best practices to maximize the benefits of using TinyImg. This level of personalized attention has been a game-changer for me and my team.

Furthermore, the support interface itself is user-friendly, making it easy to communicate and keep track of our conversations. The team's commitment to continuous improvement is evident, and it reflects in the overall positive experience of interacting with them.

In conclusion, TinyImg's online support is a shining example of excellence. It has not only resolved my concerns but has also left me with a sense of confidence in their platform. If you value exceptional support in addition to a fantastic product, TinyImg is the way to go. Kudos to the support team for setting a benchmark in customer service!

Coastal Golf Canada
Canada
About 22 hours using the app
TinyIMG replied February 22, 2024

Thank you so much for such an amazing review! We are always glad to assist and go the extra mile for our clients!

December 2, 2023

I am new to SEO, especially for Shopify, but I learn fast.

This seems to be a great app based on my quick test, but I am primarily writing this review for the FANTASTIC customer service I received from them this morning.

Eli was at first, extremely helpful and patient with me about some sort of glitch that my system or Shopify site was having. She gave me instructions on how to get TinySEO installed and authorized properly and (after the many attempts I had made) got it all sorted out in a jiffy!

Then she offered to assist me with an issue completely unrelated to TinySEO or mere customer service, I gave her collaborator access, and she went into my account and fixed the other issue in minutes, without me even being aware of the issue, thus entirely of her own volition! We then proceeded to have a very illuminating conversation.

Like no customer care interaction I have ever had before!

If this is what to expect from them in the customer service department then we can have great expectations from their app development!

Commendable!

I'm now going to actually dive deep into testing the app and properly evaluating it.

I'll be back for a second review - it permitted - later.

www.urban-equestrian.com
United States
About 2 years using the app
December 28, 2023

Customer service is excellent -- it's a great & cost-effective way for me, a small biz owner, to manage my own SEO and optimization requirements.

thespinninghand
United States
6 months using the app
April 15, 2024

Julia stayed with me all afternoon to help me with my slow loading page. The provider of my theme fuel is very poor. This is a stark contrast.$ 99 well spent!

LotsKarma
United States
28 days using the app
April 5, 2024

Awesome and so easy to use!!! Must-have for Shopify stores! Upgrading asap!

Mystic Essentials Handmade
United States
14 days using the app
February 24, 2024

Amazing apps!!!!!!!!!!!!!!!! I wanna give them 10 star!

Hastella.J
Hong Kong SAR
About 1 month using the app