Overall rating
5
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its image optimization, website speed enhancement, and SEO performance improvement features. They find the automatic optimization of images and SEO metadata, along with the AI-generated meta titles and descriptions, to be time-saving. The site audit feature is praised for identifying improvement areas. The support team is noted for their responsive and expert assistance. The app is recommended for its cost-effectiveness and significant benefits.

December 4, 2020

Very good app, i have a problem but the customer service resolved as fast as possible. Thank you so much.

Orainac
Morocco
30 minutes using the app
March 20, 2023

I had a perfect experience with Shopify app support. The agents were very responsive and available to help me resolve my issues. They were very professional and knowledgeable, which helped me quickly resolve any issues I had. I highly recommend

BongoBIO
France
30 minutes using the app
May 18, 2021

This app is super quick and easy to use. The pay as you go option is a little hard to see, which is probably why there is one bad review, but if you find it it's a super cheap and simple solution. Thanks!

Buddi Limited
United Kingdom
30 minutes using the app
Edited March 1, 2022

I used this app to help increase load times and make my store more fluid, however the app rearranged all photos deleted the originals and the load times are not even better now. No clue why this is rated 4.9 stars. Edit: Customer support is very helpful. I will not be using the app however I must recommend the app just based on the support received.

Hystar
United States
29 minutes using the app
TinyIMG replied March 1, 2022

We managed to get a single response from the merchant and checked the issues they mentioned in the review.

1. Checked variants we got from Shopify and checked the merchants store and all of the variants were re-assigned correctly.
2. We have all backups of the images and offered to restore all of them to the original state. When images are optimized It's only natural that they are replaced with optimized versions. We cannot have the same image as It would have no affect.
3. The loading time increased on pages where the images were optimized. 112 MB reduced from 133 images which is almost 1MB per image and It's an amazing result! It should reflect on the page speed insights in 24-48 hours.

We tried to help the merchant, offered to change all images back to original, offered additional help to further speed up their store as there is quite a few things to improve that would increase speed and sales alongside that.

It's quite sad to see that such cool looking stores with great products leave reviews without contacting us first when It's a 10 minute thing to restore all images and we would provide a lot more that would help the merchant out a lot.

Also to answer why It's a 4.9 star - It should be a 5* average. Our bad reviews are only from customers who are not willing to accept our help. Everyone else is really happy with our product and customer support we provide!

We help people not only increase their site speed and SEO, but provide tips on how to increase sales too!

Edit: Thank you so much for the updated feedback! I hope our tips will help you with increasing your speed a lot more!

April 15, 2020

Totally worth the small cost, my website loads instantaneously now. My website displays my artwork so image quality is very important and I was pleased to see that this optimization retained the same quality for my images.

LA Smith Art
United States
28 minutes using the app
May 22, 2020

simple and effective app for optimizing my webpage. The chat function means i could ask for additional help if need be

UPVC Warehouse
United Kingdom
28 minutes using the app
November 15, 2022

Great tool. Major site speed increase from home page and script optimization only. Can't wait to see how well it works when all images are done on product pages.

Knox Medical Technology
United States
28 minutes using the app
Edited February 15, 2023

We had a really slow speed and wanted to optimize in bulk and this was a great solution. customer service was really good with Simon. I will continue to monitor app and speed but so far so good.

The Cut Buddy
United States
27 minutes using the app
August 27, 2020

Really easy to use, within 10 mins all my images were done! Support team were really helpful in answering additional questions I had.
I think I can already see a difference in my sites load time on a mobile.
Thanks

Velvet Rose Home
United Kingdom
26 minutes using the app
October 13, 2021

Just started using and so far so good. Spoke with a rep via chat and they were quick to assist and provide recommendations.

GordonCarroll
United States
25 minutes using the app