Overall rating
5
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its multifunctionality, including image optimization, meta tags editing, SEO reports, and fixing broken links. They find it user-friendly and value its AI capabilities for generating meta titles and descriptions. It's effective in enhancing site speed, search engine rankings, and user experience, leading to increased store traffic. The customer service, particularly from team members like Julia, Simon, Eli, and Martin, is highly praised for its responsiveness. The app is also considered affordable and good value for money.

December 23, 2023

What is really important to me is that I can contact a human who actually cares. I haven't been with Tiny for very long but both times I've interacted with someone in the chat they have responded so well. Just now Julia was amazing, actually helping me with something not directly related to seo - an issue with how my site was showing up for me. She was able to show me that what I thought was a huge disaster where only parts of my site were updating is actually a cache issue because she could see all the updates live and I couldn't! I'd been losing sleep over this thinking I would have to rebuild my entire site. I am so impressed that she took the time to talk to me and try to troubleshoot this. This gives me confidence to ask about all aspects of their service whenever I need to. Thanks !

Gabriella Buckingham
United Kingdom
About 2 months using the app
March 10, 2024

this is great app. it works as they promised. SEO and image optimization is great. hightly recommend this app. i got fantastic support from app developer especially Eli. she is kind and supportive. resolves issue fast. readily available on email. that's the great part of this app.

SlaySmart
India
About 2 hours using the app
January 24, 2024

So far, so good! Customer support has been very helpful. The price point is perfect so I'm hoping everything works out.

Pure Modest Apparel
United States
1 day using the app
December 22, 2023

Good stuff. Very friendly, too.

KIIRA General Store
Switzerland
About 2 months using the app
December 18, 2023

Very intuitive and easy to use app. Configure once, set it and forget it. Works great and it is well priced. Highly recommended.

E3Tuning
United States
3 months using the app
March 21, 2024

Recently signed up and I have had nothing but the best experience with Julia, she has gone above and beyond to assist with my optimisation issues. Level of support you do not typically encounter.
Great experience so far

Allure Society
Australia
About 1 hour using the app
April 22, 2024

Hat mir fast alle Produktseiten zerschossen! Nie wieder!

Secret Trends
Germany
39 minutes using the app
TinyIMG replied April 23, 2024

We tried to reach out to the merchant and ask what happened as when we checked their product pages - everything looked perfect. We finally got in touch with them, asked to help us investigate what is going on and offered a lot of benefits from our end if they helped us investigate, but we just got blocked.

We think communication is key when running a business and It's really sad to see such cases when you get completely ignored while having only good intentions.

If anyone else is reading this and has any issues, please reach out to our customer support. We solve 100% of the concerns and go the extra mile to provide additional value! You will not regret It!

December 18, 2023

10/10 one of the best apps you could use for Shopify. Their support is also amazing - always willing to go the extra mile to help advance your business!

Regal Gems Jewellery Co.
Canada
3 months using the app
January 7, 2024

Well lets just say customer service is amazing! I sent a message totally not expecting an answer on a Sunday morning and guess what? Not only did I get a response but Julia helped me understand things better. This app and the customer service is top quality!!!

Jerzey Gems LLC
United States
5 days using the app
December 18, 2023

I am still familiarizing myself with everything but so far the setup was super simple and the format of the app is easy. I'm currently digging into the SEO portion of Tiny and I know I need to continue to make some tweaks for speed optimization, but how great that I know that based on the information provided to me by Tiny!

Lucid Willow
United States
2 months using the app