Overall rating
5
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its multifunctionality, including image optimization, meta tags editing, SEO reports, and fixing broken links. They find it user-friendly and value its AI capabilities for generating meta titles and descriptions. It's effective in enhancing site speed, search engine rankings, and user experience, leading to increased store traffic. The customer service, particularly from team members like Julia, Simon, Eli, and Martin, is highly praised for its responsiveness. The app is also considered affordable and good value for money.

Edited August 19, 2020

Simple and convenient............................................................................... yeah

Acusling
France
Over 1 year using the app
TinyIMG replied August 20, 2020

Thanks for the review!

We reached out to you through email and Instagram and want to help you increase your speed more!

Waiting for your response!

September 16, 2020

Hello
Very nice product, my web site is very fast now.
easy to click easy to speed.
thanks for this app

BnB Stores
Thailand
About 1 year using the app
TinyIMG replied September 17, 2020

Hi there,

Thanks for the review! As It's a 4* review, could you tell us how we could improve ?

We messaged you through our customer support chat and are waiting for your reply!

July 13, 2021

It's pretty easy to use. However, I believe the developer should allow us (clients) to configure the app so that when the the credits are finished, it won't keep optimising files any further. Otherwise, it seams to me that clients satisfaction and safety (economically speaking) is not paramount. Thank you very much for the great app.
Mandarina Beach

Mandarina Beach
Switzerland
9 months using the app
TinyIMG replied July 14, 2021

Hi!

Thanks for the feedback! This functionality of stopping optimization once you run out of credit is available on TinyIMG. Currently It's only available when messaging our support team and they enable It for you (we have this information in our billing FAQ). This way you will not be re-charged once you run out of credit.

Also our team is working hard on making this available for everyone and It should be implemented really soon.

P.s. I went ahead and disabled optimization when you run out of credit on your store. If you want to re-enable It, just shoot us a message and we will do that!

Edited August 10, 2020

First of all, for sure, their service attitude is very good. Although image compression is just one of the optimization methods, I still hope that this software can be more powerful in image compression.

woodkingwatch
China
8 months using the app
TinyIMG replied August 1, 2020

Thanks for the review.

As you might know there is alot more to page speed than image optimization. As your images were already optimized, we could not improve that statistic alot.

We sent you a message through our customer support, if you replied, we could help you increase your speed!

September 5, 2021

estoy muy agradecido muy buena app, pude aumentar la velocidad de mi pagina con el plan gratis, la recomiendo

DalTiz Perú
Peru
7 months using the app
TinyIMG replied September 6, 2021

Thank you for the feedback!

November 1, 2020

This app works pretty good and it is easy to use. The translation to german could be better but if you can speak english this point isn't so bad.

pellim.
Germany
7 months using the app
August 16, 2020

Dies ist eine gute App. Sie tut was sie soll! minimiert die Bildgrösse auf eine optimale Web grösse.

MyChoice24
Switzerland
6 months using the app
TinyIMG replied August 17, 2020

Vielen Dank für die Bewertung! Können Sie uns sagen, was uns fehlt, da es sich nicht um eine 5-Sterne-Bewertung handelt?

April 30, 2022

Nice necessary app. Helped with site load times and image compression. SEO was a great help for the photos.

No Live Bait Needed
United States
5 months using the app
TinyIMG replied May 2, 2022

Thanks for the feedback! Is there anything missing from our app ?

We contacted you through our in-app customer support chat!

December 4, 2020

The image optimizer tool was of great assistance. I immediately witness a difference within my website.

PatriciaNoble
United States
5 months using the app
TinyIMG replied December 4, 2020

Thanks for the review, glad you were really pleased with the results!

A quick question: What is our app missing as It's a 4/5 review ? You can reply us through our email and we will try help you as much as possible!

Edited August 28, 2020

I paid for this service so I will try to get the three thousand image optimizations I paid for, which should come soon since it is optimizing new images when I didn't add any new images. However, Shopify is consistent sending me something saying my store is slow and that it hurts sales, this app has not helped even after paying for it. I would not do it again.

After posting the above review, TinyIMG SEO reached out to me in a major way. I must say that customer service is not an issue they have. I changed my rating based on the attentive service they provided once they were aware of my issue. Unfortunately, this app did not help my store, but the staff helped me, and for that, they get a much better rating.

Tip-Top Shaper
United States
5 months using the app
TinyIMG replied August 27, 2020

The merchant optimized ~ 250 images and the reductions are quite low. Around 2MB only. This happens when the images are already optimized and there is nothing else to do with their size without reducing image quality (which is not advised).

For SEO, we optimize filenames and ALT texts, so there will always be a benefit in this part of our app.

We offered the merchant a full refund and a deep look on their store to provide tips on what could be improved as Shopify is sending them information that something needs to be improved.

Waiting for their reply and hoping to help their store become faster!