SmartTabs ‑ Product Tabs , 1,268 reviews

Worst app ever. It will break your page and the customer service isn't of any help. It's been 3 weeks now that I uninstalled the app and am trying to have them help me because the app broke my website. Still no help. This app should be banned from the app store.

This app is garbage. Only use this app if you plan on never changing a single thing... ever. The app tells you leave a positive review to keep it free then charges to add more tabs. I had an expert adjust some features of my web store and this app pretty much self destructed. Customer support is painfully slow and seemingly non existent at times.

Original review: Perfect for what I was looking to accomplish. Easy set up. Pretty clean appearance. Overall, a hassle free way to add tabs to your product pages

New review: Suddenly charging for more than one static tab after originally claiming the app was totally free. Claimed there was an email - but like other users - never got one. Doesn't seem very credible to me.

Too bad. I really like the app. Now I will be forced to pay a fee to avoid not bneing able to update the tabs.

Really good and easy to use app. but it was free ( the name free tabs speaks for it self) and i am designed my shop with it and alot of tabs are used. Now they switched to 1 tab for free and others you have to pay.
Now if you did this make a favor and please CHANGE THE APP NAME TO FREE TAB and not FREE TABS. 1 star till then thank you.

You have really got to be kidding me? So, the process is like this:

"Let's give the application for free"
"Users install the app, configure their site with the tabs, with the expectation that it's free"
"Now, let's disable the ability to use the tabs, since we now need money"...
"We just need a "Small Contribution" to re-enable your features"...

Dirty business practice (especially without forewarning any users)...I now have to redesign my site (as I intended my product descriptions to be easily available, next to our policies), as well as stopping all of my advertising campaigns.

BTW, Thomas, your responses to everyone - "It was either this or closing the app" as a resolution is just as ridiculous as your decision to do this. All you had to do was grandfather old accounts in, or offer alternative methods, so people aren't STUCK with having to redesign their sites as the only option. And even if we wanted to pay so we can continue with our site until there is an alternative isn't even an option...as you don't list it anywhere on Shopify's listing , or offer a link to anywhere on your site.

Save yourself the trouble and go with Easy Tabs by NexusMedia. The app works as expected and installation is simple.

It was a good app until the recent update. It detroyed all my pages without any warning. You want to charge a fee, that is fine. But you should give a way that customer could uninstall it without any hassle. I spend a whole day get my pages back to work. Rubbish people.

I constantly asked support to help me with the app since it wasn't working correctly, but they wouldn't help. I even gave them permission to go into my descriptions and fix it, but they never fixed it. Support is also VERY SLOW when responding. This is the worst customer support I've ever experienced with any shopify app.

I agree with one of the reviews below. The APP was free, worked well. However, I had an issue with duplicate tabs showing up for collections that shouldn't show up. Been back and forth with the team, customer support isn't that great. Never got resolved.

They just started charging for the app and pushed some type of update that basically hid all my tabs. They looked into it and advised to deactivate and reactivate. I also uninstalled and re-installed. I was getting no where with support so I just removed the tab app. I tried other apps, they weren't that great either because it depends on your theme. Currently I am just updating the tabs product by product, I edited the code to add a static tab across certain products, now i'll just edit per product as I upload. Its more of a headache, yes, but you're in complete control this way.

UPDATE: Screwed up my Shopify store big time! They promised free forever if people leave a positive review which I was happy to do when it worked. But out of the blue I go in and I've been cut down to 1 static tab and a message that says I have to pay. So fine, I paid since I thought if it works it is good. Nope, the interface wouldn't let me create text entries at all. I tried custom but first it wasn't let me enter hyperlinks at all and then later it did but they didn't show up on the page. I uninstalled and asked for a refund (here's hoping they do), but now my product descriptions don't show up at all just giving error messages that it can't find the tabs. If the dang thing was reliable as it was before I'd say go for it, but this is now a total nightmare, stay away.

OLD:
The app simply works. I used it to add information to my product descriptions in a more compact presentation. Recommended.

By the worst pay wall I've ever come across. Don't put any of your data into this app, because it's extremely deceiving!