Overall rating
4.3
Counts per rating level
  • 64% of ratings are 5 stars
  • 20% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to generate SEO-friendly product descriptions swiftly and accurately. Its intuitive interface is accessible to merchants of all technical levels. The automation feature is a notable time-saver, freeing up merchants to concentrate on other business tasks. Despite varied opinions on customer support, many merchants are hopeful about the app's potential benefits.

Edited May 22, 2023

Don't have anything bad to say. Haven't had the opportunity to access these features yet. The algorithm keeps sending me here first. Once I'm able to access these features I will be happy to review my experience

Jozie's2
United States
About 2 months using the app
Innovation Labs Inc. replied May 30, 2023

Hi there! Please reach out to me at support@felex.co if you are having issues using the app. I'll be happy to help! :)

-Rochelle

March 5, 2023

Can't use it yet because it's not actually free with a cost of an upfront review just to check out its possibilities. Might update review once i actually get to use some of the features besides import.

Richtechofswmo
United States
7 minutes using the app
Innovation Labs Inc. replied March 27, 2023

Thanks for sharing your feedback! We would like to hear more about your experience and how we could improve our service. Please get in touch with us to discuss your experience in more detail. - Irene

March 5, 2023

I’m the beginner and I don’t know how I can get customers to buying the product I own because I am a beginner

Qumak Women's Clothing
United States
4 months using the app
Innovation Labs Inc. replied March 27, 2023

Thank you for posting a review! We would love to know how we can deliver a better experience next time. We would like the opportunity to talk and provide appropriate advice. Please feel free to explore the app and reach out to us should you need assistance, we're happy to help! - Irene

March 16, 2023

so far just learning. The platform seems to be easy to navigate. Has helpfull manager to assist in the process.

Kumaley Shop
United States
4 months using the app
Innovation Labs Inc. replied March 27, 2023

Wonderful! Thanks for your kind words! Feel free to reach out to us if you need help! - Irene

March 1, 2023

Just starting out. Looks like this could be exactly what I’m looking for. Very optimistic. Let’s go !

two little loops
Canada
About 1 hour using the app
Innovation Labs Inc. replied March 27, 2023

We're glad you were pleased with your experience and would appreciate any additional feedback on how we can improve our service even further. To discuss your experience in greater detail, please contact us via 24x7 live chat. - Irene

March 16, 2023

This was quick and easy process. Although it would not pull in all my products from the store, it would really be efficient.

Sweet Sentimental Gifts
United States
About 21 hours using the app
Innovation Labs Inc. replied March 27, 2023

Hi Sweet Sentimental Gifts, Thank you for letting us know! Can you provide us with more information on what happened? We'd love to resolve it for you! - Irene

June 4, 2023

I am not entirely sure what to write. I am being asked to write a review before trying this app out.

Peace of Mind
Canada
11 minutes using the app
March 12, 2023

I don't understand it does it change prices too? It won't move to page for me to checking pricing before import

DeAngeline's Boutique
United States
12 minutes using the app
Innovation Labs Inc. replied March 27, 2023

Thank you for posting a review! We appreciate your feedback and would love to hear how we can improve your experience in the future. Please chat with us or email us so we can investigate your feedback further. We will address this matter promptly. - Irene