Reviews (537)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants report significant boosts in website traffic and search engine rankings, some seeing up to a 30% increase, thanks to this app's intuitive interface and AI-driven features like automated content creation and SEO optimization. Its user-friendly tools, including drag-and-drop and effective keyword suggestions, along with 24/7 support, make it accessible for all technical skill levels, streamlining SEO management and enhancing business performance.

July 29, 2024

DONT USE. they wont give you any features and will not answer you. Total SCAM

My Store
United States
About 2 months using the app
Innovation Labs. replied August 8, 2024

I am truly sorry to hear about your negative experience with Smartli. Your feedback is very important to us, and I apologize for any frustration or inconvenience you’ve encountered.

We take such concerns very seriously and are committed to resolving this issue promptly. It appears there has been a misunderstanding, as we strive to provide robust features and responsive customer support to all our users. I would like to personally assist you in addressing your concerns and ensuring you receive the support and features you need.

Could you please provide more details or contact our support team directly at support@felex.co? We are here to help and rectify any issues you’ve faced.

Thank you for bringing this to our attention, and I hope we can turn your experience around.

July 19, 2024

Waste of money

Snazzy Vogue
United States
4 months using the app
Innovation Labs. replied July 23, 2024

HI there! I have reached out to you via email! Please let me know how I can assist you.

Edited July 24, 2024

In the advertising there is a free account, so that way you can test it, but when you load it to your store no free account and wont let you test it without choosing a plan... WATCH OUT - Still waiting on Support to answer my questions

Unicorn Fart Productions
Australia
5 minutes using the app
Innovation Labs. replied July 22, 2024

I have reached out to you via email. Please respond so I can resolve this for you as soon as possible. Thank you!

November 10, 2024

fake

GiftsbyAnkisoft
Canada
14 days using the app
Innovation Labs. replied November 12, 2024

We're sorry to hear about your experience. Our team's eager to resolve any issues and one of our associates have reached out to you via email. Looking forward to sorting this out with you!

January 13, 2024

have not yet tried it

My Little Store
United States
13 days using the app
Innovation Labs. replied May 25, 2024

Thank you for reaching out and sharing your experience with us. I'm very sorry to hear that you had a negative experience with our app. Your feedback is incredibly valuable, and we want to ensure we address any issues you’ve encountered. Please reach out to me at support@felex.co so I can help you.

January 2, 2024

There's no free tier; it's misleading to claim on Shopify apps that there's a free tier when we have to opt-in for a free trial that will charge me if I forget to set it off.

Needitnowshop
Italy
8 minutes using the app
Innovation Labs. replied January 8, 2024

Hi there! Rochelle here. I have reached out to you via email. I would love to resolve this matter with you so please reach out to me at support@felex.co

July 10, 2023

This app was nice until I realized that this company doesn't have a way to cancel your subscription and will continue to charge your card on file long after the trial is over. I'd like to cancel my subscription. I attempted emailing them but it appears they don't respond to that either. 0/10 would not recommend.

Cosmic Charm
United States
3 months using the app
Innovation Labs. replied May 25, 2024

We understand that pricing is a concern for you. We continually strive to provide the best value and will take your feedback into account as we review our pricing structure. Your input is invaluable in helping us improve, and we appreciate your honesty.

Please reach out to me at support@felex.co so I can help you.

August 21, 2023

Scam! Avoid use this app!! No customer service or support either… Asked them to cancel my subscription last month but didn’t end it and still draw money for another month… Also the chat support is taken away on their site… 1/5

Lxytrip
Sweden
About 2 months using the app
Innovation Labs. replied August 25, 2023

Hi! Sorry about that! Please get in touch with me at support@felex.co so I can help you with this. I am looking forward to your email.

-Rochelle

February 15, 2023

Fantastic Service I recommend this app. It does all the work for you so you can spend time on things that matter.

Musselman Pets
United States
About 2 months using the app
Innovation Labs. replied March 1, 2023

Hello there! Thanks for your feedback! You may contact me at support@coupo.co with your questions or any suggestions!

October 27, 2023

Deleted the app and still taking my money i will back charge for fraud

Bio-Stria
Canada
18 days using the app
Innovation Labs. replied May 25, 2024

Thank you for reaching out and sharing your experience with us. I'm very sorry to hear that you had a negative experience with our app. Your feedback is incredibly valuable, and we want to ensure we address any issues you’ve encountered. Please reach out to me at support@felex.co so I can help you.