SMS Alert , 12 reviews

Overall rating
Counts per rating level
  • 83% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 17% of ratings are 1 stars
May 2, 2024

We've been using this service for the past two years, and initially, everything seemed smooth. However, recent experiences have significantly lowered our trust and satisfaction. The service appears to have engaged in unethical practices aimed at draining our account credits more rapidly than expected.

First, there's the issue with the repeated unauthorized activation of abandoned cart alerts from our Shopify integration. Despite multiple attempts to disable this feature, it continually gets reactivated without our consent. Secondly, the company has started sending admin SMS notifications for order-related alerts, which we never approved. This not only breaches our trust but also accelerates our credit usage unjustly.

The most egregious practice involves sending duplicate text messages to our customers, causing unnecessary charges and faster depletion of our credits, presumably to boost the company’s profits. This deceitful strategy has compelled us to reconsider our association with this service.

We are in the process of lodging a formal complaint with regulatory bodies and plan to discontinue our use of this service as soon as our current balance runs out. We advise potential users to be wary of these malpractices and consider other more reliable and ethical options in the market.

Almost 2 years using the app replied May 3, 2024

We are sorry to hear you are facing issue with our app.

As i can check you have raised similar ticket to our support yesterday, our team has asked you more details on it, which is still awaited from your end.

Our team has also shared direct contact number where you can reach us directly for assistance and troubleshooting help.

Please respond to it, or contact us directly, so that our team can check and help you better.

April 25, 2024

good app!

3 months using the app
November 6, 2023

Everything is fine and customer support is good. Thank you!

Over 2 years using the app
March 5, 2024


United States
8 minutes using the app replied March 6, 2024

Thank you for your response, can you please elaborate what is slow?

July 12, 2020

I am using this app since more than 6 months.
The service and support is excellent.
Looking forward for more automations from Team SMS Alert.

La Nature's
Over 1 year using the app
July 4, 2020

I have been using the SMS Alert for a few months now. Recently, I contacted them for the first time – and my problem was resolved in less than ONE hour! Amazing support. Highly recommended. Special thanks to Shanky. Cheers!

About 1 year using the app
June 21, 2020

Awesome plugin.
Easy to plug-in with store.
Quick responses & Awesome supportive team.
Highly recommended.

3 months using the app
September 23, 2020

So good app i am get very good result please try this app . this app very easy to use . thank you sms alert

About 2 months using the app
July 9, 2020

Love this plugin. They have excellent support staff.

Its a must have plugin, and is highly recommended for Shopify stores.

Garden city connoisseurs
About 1 month using the app
June 22, 2020

Messages flow has always been super swift. This app is recommended.

4 days using the app