SMSGo: Abandoned Cart Recovery , 40 reviews

Overall rating
4.3
Counts per rating level
  • 93% of ratings are 5 stars
    37
  • 0% of ratings are 4 stars
  • 3% of ratings are 3 stars
    1
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
    2
September 2, 2023

I loved the idea of this app but customer service lacks a lot. If you rely only on this app to recover carts and want to do different testing you will see yourself missing a lot of customers because your created text messages might take many days to be reviewed due to their delay in being responsive. Besides that they have no chat in their app and only email for contact. You might find yourself also waiting many days for an answer to your queries. Since the beginning of the week they still haven`t reviewed one of my text messages so I actually had to download another app with the same function but fast response although I like the functionality of this one more.

Overall the app is great in functionality but it is definitely not monitored by anyone most of the time. Now i am giving a 3 stars as a big stretch purely for the app idea and unfortunately I have already topped up money in this. If they hired VAs to keep up this app it would easily be my favourite.

NEUE
Australia
4 months using the app
Zegsu Software Solutions LLP replied October 8, 2023

Dear Merchant,

Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights and understand the importance of prompt customer service, especially for a tool that plays a crucial role in cart recovery.

We'd like to address the concerns you've raised. Firstly, we apologize for the delay in reviewing your emails. We understand how crucial timely responses are for our merchants, and we're continuously working to improve our response times.

Regarding the custom sender ID registration, we have sent multiple emails to you asking for the necessary details. Unfortunately, we haven't received a response from your end. We're more than happy to assist you with this, so please get back to us at your earliest convenience.

We're also taking note of your feedback about the lack of a chat feature in our app. We're always looking for ways to enhance our user experience, and this is valuable input.

Once again, thank you for your feedback. We're committed to providing the best service possible, and your insights help us move in the right direction. Please don't hesitate to reach out if you have any more concerns or if there's anything else we can assist you with.

Warm regards,
Arpit
Team Zegsu

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