Reviews (3,564)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its easy setup and user-friendly interface, ideal for newcomers to digital advertising. It's effective in attracting traffic and engaging younger audiences with cost-effective solutions. Features like robust targeting, detailed analytics, creative tools, and shoppable ads enhance ad engagement and sales. Support from the app helps optimize advertising strategies.

September 9, 2021

This is frustrating.
Why would you make the Snapchat Ads app available in my country to install while I can't use it for its sole purpose because my country isn't eligible for a business account on the app?
When I tried to start running ads, my account was automatically rejected!
What am I then going to use this app for if my country isn't eligible for it?
I have contacted Shopify support to further investigate this situation because all of this was just a total waste of time and would like it not to happen again to anyone.

GoodyTees.com
Morocco
Over 1 year using the app
August 29, 2024

You cant connect to your shopify account. What a waste. Avoid this garbage

Lumiaura
United States
About 2 hours using the app
March 8, 2020

Is a TRAP! This app generate just trafic but 0 potential clients. DON'T NEED TO WASTE YOUR MONEY OR TIME! Real deception for us.

ParezCostume
France
Over 1 year using the app
April 28, 2022

Horrible experience no proper support from the Snapchat team
Simply closing the chat boat and no replay for mails

Zahaar
United Arab Emirates
Over 1 year using the app
March 19, 2024

I don't know yet, i have start using it then I can review.

JGR with a touch of Maori
New Zealand
9 months using the app
February 27, 2024

the app isnt working on my shopify

Lace Lounge
Canada
8 months using the app
Edited August 28, 2020

BE AWARE! They keep charging you even after you stopped running your ads. I ran ad for one day. they charge too much. I even removed my billing infos. they still charging me. I am angry right now. they will be dealt with. you messed with wrong person. I worked with FBI for 20 years.

elymbmx
United States
8 months using the app
Snap Ads replied September 14, 2020

Thank you, we are investigating this. Please share more information via our support channel:

Please file a support ticket by following this link: https://businesshelp.snapchat.com/en-US/i-need-help

Select "Shopify Integration" and then "Campaigns in Shopify's Marketing Tab" and then scroll down to fill out the form.

June 3, 2024

no

PATCH JAX
Pakistan
3 months using the app
December 16, 2020

STAY AWAY! I started with snapchat to campaign my website and after a few days I cancelled my campaign but still getting charged every single day! Do yourself a favor and keep away!

Footwear Maison
United States
8 months using the app
April 22, 2019

Very poor experience. Customer support doesn't exist. I submitted a simple question. No answer for a few days.

Modern Life Way
United States
7 months using the app
Snap Ads replied April 29, 2019

Thank you for the review. We have resolved the issue you ran into last week. We believe everything should be working, as expected, for your store. Please email the support alias if you still see any issues.