Reviews (3,481)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its straightforward setup and intuitive interface, ideal for targeting a younger audience cost-effectively. It offers robust ad customization, precise audience targeting, and detailed analytics for campaign optimization. The customer support is also praised for its efficiency in resolving issues, making it a favored choice for digital marketing strategies.

January 4, 2024

bug

Home Design
France
3 months using the app
October 5, 2022

I can't advance to creating the ad. Stuck on the first screen. I do not know how to advance, someone please help

Nourmeé
United States
About 2 years using the app
May 21, 2020

I have been unable to actually make an ad because after taking my payment info the websites buttons stopped working. Not easy to navigate.

Casual Luxury
United States
Over 1 year using the app
October 10, 2021

This isn’t integrating with shopify. I am getting server error every time. Change the browser as well but no progress.

Greenappuae
United Arab Emirates
Over 1 year using the app
Edited September 12, 2020

Hello

I have a problem with the Snapchat ad app.
When I signed in for the app. And I tried to update the information. the system asked me to remove all the advertising-related activities at Shopify Marketing, but when I went to do that the system refused to clear the ads.. I don't know why.

Mishastyle
Saudi Arabia
8 months using the app
Snap Ads replied September 14, 2020

Hey there! I'm sorry you've run into this issue, we are investigating. In the meantime, below is the best way to get support in the future.

Please file a support ticket by following this link: https://businesshelp.snapchat.com/en-US/i-need-help

Select "Shopify Integration" and then "Campaigns in Shopify's Marketing Tab" and then scroll down to fill out the form.

April 29, 2020

I used the app, when I got my free $100 in ads all my ads approved and wiped the money out fast, not one sell! Now an ad wont even approve before it expires! Not happy at all. Funny how it was approved so fast to get that free $100 from me but not now.

Kris’s Top Picks
United States
5 months using the app
Edited June 1, 2020

fuk off ...........................................................................................................................

Alpha1Fitness&Apparel
United States
5 months using the app
April 27, 2022

average subpar average sub par marginal at best, could use some work with formatting, needs more options to customize

Coulter Coffee Co.
United States
5 months using the app
September 11, 2023

B b. Hbb

Pomfer
Canada
4 months using the app
September 24, 2021

I just started creating my snapchat business account, then after confirming the received email. My Username / Email address and Password shows error or cannot find account.

Shopee Middle East
United Arab Emirates
3 months using the app