Reviews (3,428)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its easy setup and user-friendly interface, suitable for all skill levels. They value the precise targeting options, especially for engaging younger audiences like millennials and Gen Z through innovative ad formats such as vertical videos and AR features. The integration with e-commerce platforms, including shoppable ads, is noted for boosting direct sales, while detailed analytics help in optimizing campaigns. Positive feedback also highlights responsive customer support and cost-effectiveness compared to other platforms.

June 6, 2024

good

baby empire
India
November 3, 2023

I found it so good

Il mio negozio
Italy
About 2 months using the app
August 19, 2020

marketing activities can not be deleted. no response from their support team. disappointing experience

Teddith - UK
United States
About 1 month using the app
October 17, 2023

meh meh meh meh meh meh do I have to keep typing meh until it reaches an exhausting amount? because i'm already there meh meh

Black dragons place
Canada
About 1 month using the app
October 2, 2019

Absolutely terrible app - and what I believe is a genuine scam. I tested Snapchat Ads for about 3 days, received zero sales and spent around $50. I disabled all ads, removed the app from shopify. Only to find, weeks later, that Snapchat had still been charging our account. I could not add the shopify ads app back on to shopify to login. After resetting our password and finally logging in on Snapchat's website, sure enough they had charged us over $350 dollars for an ad we did not enable or benefit from. Writing to snapchat regarding this they informed me that regardless of my zero sales and claims that I did not enable this ad, I would not be refunded any money as traffic was sent to my website. BEWARE.

Fem Rebel
Canada
29 days using the app
June 8, 2023

I have submitted a request regarding a problem in my business manager and no answer to this day. I paid and had no return on investment because i could not run my ads any longer. It is very disappointing because i worked very hard to get my ads running and my business is now on pause and impossible to know why..

Hamalhi
Switzerland
29 days using the app
April 2, 2022

J'ai utilisé cette application -qui est cher- comparé à google ads et FB ads, sans résultat alors que leurs concurrents en apportent.
Trois mois plus tard on me prélève 1 € alors qu'il n'y avait plus aucune campagne en cours pour "vérification". A fuir.

Le royaume du chat
France
27 days using the app
September 21, 2020

Not a good idea. Spent a lot of money got zero results, Not even a single user on-site or on messages. Not sure where the people who see our ads are taken to. Shows some data on business Snapchat but no user activity on my Shopify store. $30 wasted.

Minhala's.
Pakistan
22 days using the app
October 15, 2020

I cannot rate the app yet because I just added it. I will definitely rate it when I have used it and thus know more about it.

KandL Fashions
United States
20 days using the app
September 2, 2021

I keep on getting charged daily. is this a scam!
i only agreed on running it for day $20 approx. you guys keep on deducting $11 everyday

Desire Rugs
Australia
20 days using the app