Snapchat Ads , 2,561 reviews

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and innovative advertising features. They report an increase in store sessions and praise the extensive targeting options and engaging ad formats. The responsive customer support and commitment to continuous improvements based on feedback are also highlighted. Merchants commend the app's security features and quality visuals, recommending it for its ease of use and effectiveness in achieving marketing goals.

July 3, 2021

Has got to be the worst. Never even ran a campaign and was charged on 4 different occasions, 4 days in a row. Will not respond to inquiries. HORRIBLE!

El Jefe Lobo
United States
2 days using the app
January 13, 2021

HORRIBLE!!!! DO NOT USE....
I did a campain for my business $5 (but after no communication from the developer and no analysis what so ever, I cancelled the ad. They continued to charge me for the service that i cancelled. basically I was changed $5 for 33 days. In the end i opened a dispute with my bank regarding the charges..

Division 5
United States
2 days using the app
June 29, 2022

Worst Customer service ever. They never replied my messages. My ads got rejected and I tried to change the creative and everything I know but no changes. I sent them message since last month and they haven't replied me. The only thing I regretted was the time I wasted learning how to run Snapchat Ads

Diamonygift
Italy
2 days using the app
July 20, 2020

don't waste your time on this
we have decided to remove the app from shopify and close this account
our impression is that your advertising techniques are fishy

Charges are changing without our permission
you claim minimum of 5 dollars you don't allow it to save you change it to 50
when we try from shopify it says minimum for the same thing is 20 per day
yet it still forces 50

an organization that uses these type of practices is not honest - we don't want anything to do with it
we also think that if it had any real marketing value it will not have resorted to these kind of methods

GraceHats
United States
About 23 hours using the app
Edited June 1, 2019

Same as everyone else, multiple tries to create an ad with an error of "Sorry, we couldn't process your request. Please try again later." 3 separate ads each attempted at least 24 hours apart. Clearly an app released too soon. Hopefully at some point they will release something that works since it's much more labor intensive to create an ad directly on snapchat.

Mystic Sloth
United States
About 21 hours using the app
Snap Ads replied June 5, 2019

Thank you for the feedback and sorry for the inconvenience. We did a quick check of your account and it appears that you were able to successfully create ads. Please reach out to us if you encounter issues in the future.

February 4, 2021

Very Crazy Very crazy. They are not transparent. you never know how much and for what you pay. as i installed there app. they just started to cut mony cut mony. However after one day paying too much money i decided to delet there app but they still cut my money. a very crazy company Never again

WERBE-WELT.SHOP
Switzerland
About 21 hours using the app
April 24, 2023

not working on chrome. I want to run snap ads on my shopify store so i downloaded the app. Tried making an account and it just keeps refreshing when i input my Snap account information. So i went on Snap Ads website and the same issue occured. I cleared chrome cache , cookies, relaunched chrome. Tried from incognito, none of it worked. I went on different browser and it started working/

Gretala
Canada
About 17 hours using the app
January 16, 2020

This app won't even download onto safari with shopify. Im concerned that snapchat isnt good for converting at all. Had 5+ thousand swipe ups and not a single sale. wouldn't recommend it

Dtoxpatches
United States
About 16 hours using the app
May 15, 2021

its better but not applicable most of the countries. It should give access to all countries. Secondly I found it bit expensive ad marketing.

Big Brands | Small Prices
Pakistan
24 minutes using the app
Edited November 21, 2018

Lowest pricing plan seems to be $3,000 a month. That seems gigantic and needs to be more clearly represented in the description.

TechForAnyBudget
United States
4 minutes using the app
Snap Ads replied April 16, 2019

Thanks you for taking the time to write the review. The app is free.

Please let us know if you still have questions by clicking support in the app listing page.