Reviews (3,427)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its easy setup and user-friendly interface, suitable for all skill levels. They value the precise targeting options, especially for engaging younger audiences like millennials and Gen Z through innovative ad formats such as vertical videos and AR features. The integration with e-commerce platforms, including shoppable ads, is noted for boosting direct sales, while detailed analytics help in optimizing campaigns. Positive feedback also highlights responsive customer support and cost-effectiveness compared to other platforms.

February 5, 2023

Apparently, you don't read any of my emails and you just assume things and reply, I won't read any articles as I know before opening the link that I did what was in the article.
Also, the app was working before fine so it's not about installation. I provided you with a screenshot and It's clearly a problem with your app as there are many users facing the same problem, check the link below
https://community.shopify.com/c/shopify-apps/snapchat-ads-not-working/td-p/1765242
Anyways, I deleted the app and deleted Snapchat accounts and I stopped running ads on the platform, I think your customer service is slow and you just keep sending links and articles to the user in hope that will fix the problem that you don't know how to solve.
Thank you for frustrating me and wasting my time!

Yada
United Kingdom
14 days using the app
February 21, 2022

Absolutely useless! I had issues with integration, I sent 2 emails and still no reply 2 weeks later!!!!

Gina Jones Creations
Australia
8 days using the app
February 6, 2020

Terrible app, doesn't even connect the "verify email". When you click on verify email goes directly to an error 404 page. Customer service is so poorly trained and will waste your time. Do yourself a favor and NOT dl this app. Just use a business manager instead, and thank me later. Can't believe a company with some of the most resources and Billions in ad spend revenue on the line... can't provide us a working app (when all these small app makers deliver a much better product).

Bougie Barn
United States
8 days using the app
August 11, 2022

It looks easy enough, however, every ad you try to run kicks back as a "Violation" of something .. but they do not tell you what said "violation" of the ad policy is. Once you read the policy, you still cant tell what the problem is, or how you are suppose to fix it. Seven thumbs down..

The Footwear Menu
United States
7 days using the app
August 18, 2019

I tried it and would never use it again. Story too long to write here, but summation, in one word would be "rip-off". I allotted $60 for 3 days. I tried to change $ amount $5, but APP would keep changing it back to $20. After they practically stold $120 from my PayPal account. I finally had to cancel Credit Card because they had no number to call on web-site and e-mail response that did not resolve any issues rather made it more aggravating. I removed APP and called Shopify for Help after seeing no Support number and Shopify found it odd that SNAPCHAT was charging me off of Shopify's Platform. In other words no record of APP. The email response from were made up screen prints saying I picked 10 days. Then the next email said I did not have an end date. WOW just Ridiculous. Never Again. Shopify should remove APP.

DiecastModeler
United States
5 days using the app
November 18, 2021

ive installed the app and created a campaign, the Ads are blank and an error appeared, tried to reach out support, no help. This is what i got when i wrote to the official Shopify Snapchat Support Email: "Thanks for reaching out! This is an unmonitored email but you can learn more about Snapchat and Shopify on our Business Help Center" Yeah, thanks for nothing... Another 1 Star App.

PicArt
Germany
4 days using the app
February 20, 2021

snapchat STOLEN $100 FROM MY ACCOUNT Not sure what's going on at all. I tried to start an ad. I created an "Activity". I've got an email from Snap Team that my "ads have been approved", but it said on Shopify that my ads was in "review". Then withdrawn from my account began. One by one. Money was withdrawn from my PayPal account by Snap Group Limited for total cost $100 USD. I deleted a snap app and even after that they continue to charged my PayPal account.
I tried to contact Shopify support and they created a refund case. Then snapchat sent me a message, that they can't find my email and that they closed a case without refund.
I CONTACTED SHOPIFY SUPPORT THE SECOND TIME AND THE SITUATION WAS THE SAME. snapchat JUST STOLE MY MONEY FROM MY ACCOUNT AND DOESN'T REPLY TO MESSAGES. I have no idea what to do. I don't recommend to have business with frauds. STAY AWAY!

dla dushy
Ukraine
3 days using the app
July 3, 2021

Has got to be the worst. Never even ran a campaign and was charged on 4 different occasions, 4 days in a row. Will not respond to inquiries. HORRIBLE!

El Jefe Lobo
United States
2 days using the app
January 13, 2021

HORRIBLE!!!! DO NOT USE....
I did a campain for my business $5 (but after no communication from the developer and no analysis what so ever, I cancelled the ad. They continued to charge me for the service that i cancelled. basically I was changed $5 for 33 days. In the end i opened a dispute with my bank regarding the charges..

Division 5
United States
2 days using the app
June 29, 2022

Worst Customer service ever. They never replied my messages. My ads got rejected and I tried to change the creative and everything I know but no changes. I sent them message since last month and they haven't replied me. The only thing I regretted was the time I wasted learning how to run Snapchat Ads

Diamonygift
Italy
2 days using the app