Reviews (186)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants appreciate this app for its ability to convert customers into affiliates post-purchase, enhancing engagement and saving time. Its seamless Shopify integration, user-friendly interface, and features like detailed referral tracking and various payout options are highlighted. The responsive customer support is praised for assisting with onboarding and troubleshooting, and frequent updates enhance the app's functionality.
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Terrible customer support - I paid $249 and couldn't even access the platform as I was stuck on onboarding. They would reply once per day and then wouldn't reply for another 24 hours. Furthermore, you need to book a call with them for which I now have to wait 4 full days to attend before my account is "unlocked". Absolutely horrendous experience and the worst I've seen from any SaaS.
Honestly it was a good app until we got flooded with scammers abusing the system. We have been threatened multiple times that they will create fake trustpilot reviews and use bots to spam our socials. I reached out to social snowball on assistance and some guidance on how to deal with the scammers, unfortunately they weren't of any help. Very disappointed.
The customer service is quite poor - borderline making the platform unusable, as it does have a few issues. They dont man the chat or respond to the support@ email address. Even once you are a paying customer and they send you an invite to schedule a meeting with a CSM via Hubspot, no meeting actually gets booked. So you are just wasting your time contacting them.
I had high hopes for the platform, so i am hoping they will fix this up, but so far it is about as bad as it can be for a SaaS provider.