Snowball: Affiliate Marketing

We are still in the early stages of fully activating with Social Snowball, and while the experience has been promising overall, there have been some significant challenges.

The platform is designed to operate with a hands-off approach once set up, which should eventually save our staff time and allow them to focus on other critical areas of the business. However, the initial setup and integration with Klaviyo have been very time-consuming and complex. We've encountered issues where affiliates don't receive emails because they aren't subscribed, or randomly miss emails that are sent out. Additionally, when we transferred affiliates from another platform, many didn't receive the welcome email, even though flows were in place, leading to confusion and frustration.

In addition, working with Snowball's partners, Tremendous and Trolley, has been incredibly frustrating. It felt like we were being given the runaround when trying to gather the necessary information to move forward and no one would connect with us on a phone call. While I am still working through these kinks, I must acknowledge that Mals has been incredibly helpful throughout this process, consistently providing quick and effective communication, which has helped make the setup process smoother.

This is a good app. Helps with auto payouts compared to other apps where you have to manually do the payouts.. Support was really helpful to customize for us since we already had affiliates we were working with.

Staying organised while trying to grow an ambassador program can be challenging, but with the help of Snowball and their amazing team we've been able to grow our ambassador program while staying organised which we really appreciate.

There have been a few hick ups along the way that came up tech wise (which happens in any app from time to time) but their support team is always sure to get them resolved asap.

We'd definitely recommend using this app to grow your own affiliate or ambassador program.

Our customer service rep was very fast with their responses, helpful and very fun to chat with! We got our question resolved in under 10 min!

It's easy to use, fast to set up and the support team is really good! I would love to have more personalised options in certain pages though, the visual customisation is a bit basic. Also, if affiliates want to track their gains/commissions, they need to sign up to Snowball outside of your website, which I find not ideal.

The onboarding tech was patient and helpful. I look forward to seeing how it works. Good support and I liked preset content.

Social Snowball is a very effective app to get new customers and buyers in the process. a very effective approach for referrals