ZigZag Returns & Exchanges

ZigZag Returns & Exchanges

Pricing
Free to install. Free trial available.
Highlights
Use directly in Shopify admin
Rating
4.8 (217)

Featured images gallery

ZigZag Returns & Exchanges
  • Instantly organise and auto-approve
  • Set up on your domain and theme
  • Perfect customer experience
  • ZigZag Returns & Exchanges
  • Instantly organise and auto-approve
  • Set up on your domain and theme
  • Perfect customer experience
  • Customise every step
  • Track every step of your return

Cross-border & UK domestic returns made easy! Automate and simplify your returns, exchanges, refunds

With ZigZag Returns & Exchanges, you unlock international e-commerce with highly competitive cross-border and UK domestic returns. Benefit from pre-negotiated shipping rates with UPS, Evri, Yodel, DPD, Royal Mail, and USPS. Your customers simply request returns, refunds, or exchanges via your own branded portal. Keep them updated with customisable communications. You have the power to set rules and return windows, track progress and return reasons. Choose auto-features to reduce manual tasks.

With ZigZag Returns & Exchanges, you unlock international e-commerce with highly competitive cross-border and UK domestic returns. Benefit from pre-negotiated shipping rates with UPS, Evri, Yodel, DPD, Royal Mail, and USPS. Your customers simply request returns, refunds, or exchanges via your own branded portal. Keep them updated with customisable communications. You have the power to set rules and return windows, track progress and return reasons. Choose auto-features to reduce manual tasks. more
  • Cross-border returns back to UK from 30+ countries internationally
  • Auto-generated UPS, Evri, Yodel, DPD, Royal Mai and USPS labels
  • One-click refund approval and auto-creation of new orders for exchanges
  • Customisable notifications to keep customers informed on return progress
  • Returns management dashboard to set your rules and windows, and get insights
Highlights
Use directly in Shopify admin

Languages

English

Works with

  • Evri
  • USPS
  • Yodel
  • DPD
  • UPS
  • Royal Mail

Categories

Return options

Return management

Labels and packaging

Managing shipments

Pricing

External charges may be billed by ZigZag Global Ltd separately from your Shopify invoice. Learn more

Free

Free to install

StartUp Retailers in the UK

  • Ready-to-Use Order-Synced Returns Portal
  • Unlimited returns management
  • Ready to use UK carrier return services
  • Refund deduction to reduce return costs
  • Full tracking visibility
  • Auto-generate labels on approved returns
  • Up to 10 return reasons
  • Actionable insights from returns data

Silver

$20 / month

For scaling retailers who need more volume and cross-border returns

  • Everything in Free plus:
  • 100 returns incl. + extras pay-as-you-go
  • Cross-border returns to UK
  • Refunds to discount code
  • Change the content of the Returns Portal
  • Match portal theme with your store
  • Unlimited return reasons
  • Custom Portal styling to fit your brand

14-day free trial

Gold

$50 / month

For established retailers managing high volume global returns

  • Everything in Silver plus:
  • 300 returns incl. + extras pay-as-you-go
  • Save big on competitive carrier rates
  • Exchanges made easy
  • One click & Automated Refunds/Exchanges
  • Manual returns for enhanced support
  • Seasonal return policy
  • Email templates & full design control

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (217)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
    187
  • 9% of ratings are 4 stars
    20
  • 2% of ratings are 3 stars
    4
  • 0% of ratings are 2 stars
    1
  • 2% of ratings are 1 stars
    5
All reviews
What merchants think

Feedback submitted

Merchants highly value this app for streamlining returns and exchanges, boosting operational efficiency and customer satisfaction. They praise its easy installation, customization, and multiple courier support, including a branded returns page. The automated returns center simplifies customer interactions, allowing direct management of refunds and exchanges. Merchants appreciate the responsive customer support and regular updates, noting improvements in customer confidence.

September 17, 2025

A prompt and helpful support chat service. Thank you.

Potters Cookshop
United Kingdom
Over 3 years using the app
March 11, 2025

Very straight forward platform to use. Great to ease the workload of our customer service team. Good courier options for returns.

Lisou
United Kingdom
Over 3 years using the app
March 7, 2025

Good app. Takes care of our low volume returns easily. It has been enhanced with the addition of more carriers recently in the UK. Some glitches with the appearance of my "returns portal" / landing page in terms of font etc, but on the whole we couldn't live without it!

The Learning Tower Company
United Kingdom
Over 3 years using the app

Support

App support provided by ZigZag Global Ltd.

Resources

Developer

ZigZag Global Ltd

London, ENG, GB

Launched

December 18, 2017

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View personal data:

Customers, store owner, content providers

  • Customers

    Name, email address, phone number, physical address, geolocation, IP address, browser and operating system

  • Store owner

    Name, email address, phone number, physical address

  • Content providers

    Email address, IP address, browser and operating system

View and edit store data:

Customers, products, orders, discounts, Online Store, Shopify admin

  • View customers

    Customer data

  • View products

    Inventory, products, or collections

  • Edit orders

    Merchant managed fulfillment, all order details, draft orders, or returns

  • View and Sync Discounts

    Discount codes and promotions

  • View your Online Store

    Pages on your Online Store or theme

  • View Shopify admin

    Legal policies

  • Edit other data

    Locations, Shopify Markets settings, or price rules

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