Reviews (230)

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining returns and exchanges, enhancing customer satisfaction. It features an easy-to-use dashboard, smooth integration with courier services, and customizable return portals. Automated email updates keep all parties informed. Continuous updates based on merchant feedback and quick, effective customer support are also highlighted, ensuring minimal glitches and a reliable performance.

March 11, 2025

Very straight forward platform to use. Great to ease the workload of our customer service team. Good courier options for returns.

Lisou
United Kingdom
Over 3 years using the app
March 7, 2025

Good app. Takes care of our low volume returns easily. It has been enhanced with the addition of more carriers recently in the UK. Some glitches with the appearance of my "returns portal" / landing page in terms of font etc, but on the whole we couldn't live without it!

The Learning Tower Company
United Kingdom
Over 3 years using the app
February 21, 2025

The app is highly functional, and I was very impressed with the excellent support team. Their assistance was prompt and helpful, making the experience even better.

Triangl
Jersey
About 5 years using the app
March 25, 2025

Great easy to use returns and good customer support

Williamsons Factory Shop
United Kingdom
About 4 years using the app
January 29, 2025

The app is great, easy to use for me and my customers and the customer service is quick and helpful!

Aarabhi London
United Kingdom
Almost 4 years using the app
Edited March 7, 2025

We started to use the app in Nov last year. Did exactly what we needed to align returns for a new online brand. Super efficient and simple to install. Denise was so helpful with any issues we have had with returns!

Elys Wimbledon
United Kingdom
Over 4 years using the app
September 26, 2023

We had a problem with the alignment of the returns center on mobile & Caroline and her team were able to fix it in a timely manner! LOVE this app, makes the return process so easy for us + our customers & the support team really is there to solve any issues! Thank you so much!

Miss Match Group Inc.
United States
Over 3 years using the app
November 30, 2021

We've been using the free version for a few years on a couple of our websites. It's been a lifesaver!

Hot Chillys
United States
Over 3 years using the app
Edited February 23, 2023

Thank you to the Sorted team, especially Aslam, for being so helpful in resolving
a rare problem.
Brilliant communication and updates throughout the process

thank you

itzoo
United Kingdom
Over 2 years using the app
March 14, 2023

Very good experience with this app. Great customer support and seamless returns process.
Id recommend

Lore
United Kingdom
Over 2 years using the app
ZigZag Global Ltd replied June 13, 2023

Thank you for your positive review,
We are really glad you are enjoying the app!

All the best
Sorted Returns