Reviews (218)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for streamlining returns and exchanges, boosting operational efficiency and customer satisfaction. They praise its easy installation, customization, and multiple courier support, including a branded returns page. The automated returns center simplifies customer interactions, allowing direct management of refunds and exchanges. Merchants appreciate the responsive customer support and regular updates, noting improvements in customer confidence.
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Overall a good app, easy to navigate and now have more carriers to choose from. It can take a while to resolve problems, but ultimately they are resolved in the end. Thank you.
A prompt and helpful support chat service. Thank you.
Very straight forward platform to use. Great to ease the workload of our customer service team. Good courier options for returns.
Good app. Takes care of our low volume returns easily. It has been enhanced with the addition of more carriers recently in the UK. Some glitches with the appearance of my "returns portal" / landing page in terms of font etc, but on the whole we couldn't live without it!
We started to use the app in Nov last year. Did exactly what we needed to align returns for a new online brand. Super efficient and simple to install. Denise was so helpful with any issues we have had with returns!
The app is highly functional, and I was very impressed with the excellent support team. Their assistance was prompt and helpful, making the experience even better.
The app is great, easy to use for me and my customers and the customer service is quick and helpful!
We had a problem with the alignment of the returns center on mobile & Caroline and her team were able to fix it in a timely manner! LOVE this app, makes the return process so easy for us + our customers & the support team really is there to solve any issues! Thank you so much!
We've been using the free version for a few years on a couple of our websites. It's been a lifesaver!
Thank you to the Sorted team, especially Aslam, for being so helpful in resolving
a rare problem.
Brilliant communication and updates throughout the process
thank you