ZigZag Returns & Exchanges
- Pricing
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Free to install. Free trial available.
- Rating
- 4.8 (212)
- Developer
- ZigZag Global Ltd
Featured images gallery
Cross-border & UK domestic returns made easy! Automate and simplify your returns, exchanges, refunds
With ZigZag Returns & Exchanges, you unlock international e-commerce with highly competitive cross-border and UK domestic returns. Benefit from pre-negotiated shipping rates with UPS, Evri, Yodel, DPD, Royal Mail, and USPS. Your customers simply request returns, refunds, or exchanges via your own branded portal. Keep them updated with customisable communications. You have the power to set rules and return windows, track progress and return reasons. Choose auto-features to reduce manual tasks.
- Cross-border returns back to UK from 30+ countries internationally
- Auto-generated UPS, Evri, Yodel, DPD, Royal Mai and USPS labels
- One-click refund approval and auto-creation of new orders for exchanges
- Customisable notifications to keep customers informed on return progress
- Returns management dashboard to set your rules and windows, and get insights
Languages
English
Works with
- Shopify Admin
- Evri
- USPS
- Yodel
- DPD
- UPS
- Royal Mail
Categories
Labels and packaging
Managing shipments
Pricing
External charges may be billed by ZigZag Global Ltd separately from your Shopify invoice. Learn more
Free
Free to install
For new and small retailers starting with returns
- Pay-As-You-Go with ZigZag carriage
- UK domestic returns
- Automated labels and Returns Tracking
- Return insights
Silver
$20 / month
For scaling retailers who need more volume and cross-border returns
- Everything in Free plus:
- 100 returns incl. + extras pay-as-you-go
- International returns back to UK
- Branded, customisable returns portal
- Unlimited return reasons
- Gift cards
14-day free trial
Gold
$50 / month
For high-volume retailers needing automation and savings
- Everything in Silver plus:
- 300 returns incl. + extras pay-as-you-go
- Automated returns and refunds
- Configurable exchanges
- Holiday return window
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (212)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its easy setup and user-friendly interface, enhancing both customer and retailer experience. Its automated returns process and professional portal appearance boost customer trust and reduce workload. The app's effective integration, customization, and responsive support team add value, making it cost-effective, especially for small to medium-sized businesses. Additional features cater specifically to UK-based merchants, offering flexible return logistics.
Overall a good app, easy to navigate and now have more carriers to choose from. It can take a while to resolve problems, but ultimately they are resolved in the end. Thank you.
A prompt and helpful support chat service. Thank you.
We started to use the app in Nov last year. Did exactly what we needed to align returns for a new online brand. Super efficient and simple to install. Denise was so helpful with any issues we have had with returns!
Support
App support provided by ZigZag Global Ltd.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner, blog contributors
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, gift cards, store credit, Online Store, Shopify admin
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View customers
Customer data
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View products
Inventory, products, product listings, collections
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Edit orders
Merchant managed fulfillment, all order details, draft orders, returns
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Edit discounts
Discount codes and promotions
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Edit gift cards
Gift cards
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Edit store credit
Store credit accounts, store credit account transactions
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View Online Store
Online Store pages, theme
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View Shopify admin
Legal policies
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Edit other data
Locations, Shopify Markets settings, price rules, product and variant inventory, payment terms
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