ZigZag Returns & Exchanges
- Pricing
-
From $20/month. Free trial available.
- Highlights
- Use directly in Shopify admin
- Rating
- 4.8 (420)
- Developer
- ZigZag Global Ltd
Featured images gallery
Automate and simplify your returns, exchanges, refunds and labels to retain customers and revenue
With ZigZag Returns & Exchanges, you can benefit from competitive Evri, Yodel, DPD and USPS labels or upload your own. Your customers can request returns, refunds, or exchanges via a branded portal, and you can keep them updated with customisable communications. You have the power to set rules and return windows, track progress and get key insights. Choose auto-features to reduce manual tasks and streamline the process. Ideal for both emerging merchants and enterprise-level retailers.
- Auto-generated Evri, Yodel, DPD and USPS labels or option to upload your own
- One-click refund approval and auto-creation of new orders for exchanges
- Branded returns portal with your look and feel on your domain
- Customisable notifications to keep customers informed on return progress
- Returns management dashboard to set your rules and windows, and get insights
- Highlights
- Use directly in Shopify admin
Languages
English
Works with
- Evri
- USPS
- Yodel
- DPD
Categories
Labels and packaging
Managing shipments
Pricing
External charges may be billed by ZigZag Global Ltd separately from your Shopify invoice. Learn more
Silver
$20 / month
Labels are charged at £3.95 for Evri, £5.22 for Yodel & from $3.40 for USPS
- 100 returns a month
- Evri, Yodel & DPD labels or upload own
- Portal
- Analytics
- Return window & rules
- Customer & retailer updates
- Compatible with Shopify Plus
- & more
14-day free trial
Gold
$50 / month
Labels are charged at £3.95 for Evri, £5.22 for Yodel & from $3.40 for USPS
- 300 returns a month
- All features in Silver
- Auto one-click refunds
- Auto-exchange order creation
- Store credit
- Custom email templates
- Compatible with Shopify Plus
- & more
14-day free trial
Platinum
$500 / month
Labels are charged at £3.95 for Evri, £5.22 for Yodel & from $3.40 for USPS
- 3500 returns per month
- All features in Silver & Gold plans
- Portal styling assistance
- 1 hour support response time
- Tech support
- Compatible with Shopify Plus
- & more
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (420)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface that simplifies returns and exchanges, seamlessly integrating with stores and offering customization options. Features like automated returns processing and prepaid labels enhance operational efficiency. The responsive customer support and cost-effective pricing, including a free version with essential features, are also highlighted. Merchants note increased customer trust and satisfaction, contributing to business growth.
Very straight forward platform to use. Great to ease the workload of our customer service team. Good courier options for returns.
The app is highly functional, and I was very impressed with the excellent support team. Their assistance was prompt and helpful, making the experience even better.
Good app. Takes care of our low volume returns easily. It has been enhanced with the addition of more carriers recently in the UK. Some glitches with the appearance of my "returns portal" / landing page in terms of font etc, but on the whole we couldn't live without it!
Support
App support provided by ZigZag Global Ltd.
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