Reviews (416)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its easy installation, setup, and user-friendly interface that streamlines the returns process. It integrates seamlessly with stores, allowing customization of the returns page to align with the store's theme. The customer support is noted for being quick, helpful, and friendly. Key features like auto-generated return labels and automated emails enhance efficiency, saving time and reducing the hassle of managing returns. Merchants find the app cost-effective and appreciate its value, noting increased customer satisfaction and trust, and some report an increase in sales due to a smoother returns process. While it is especially effective in the UK, its comprehensive features are appreciated globally.
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A fantastic app, makes returns processing so much easier. I would highly recommend for store owners who are receiving a lot of orders and returned goods as it helps you keep track of it all.
This is such a simple app to use (and we are not very tech savvy here). We were using Collect+ anyway but there was no correlation with our Shopify system, and often parcels would arrive in with no paperwork inside and we would have no idea who they were from :( With the Clicksit Return app the customers order number is printed on the label so we can easily see who it is from and why it is being sent in. There is also the option to send out labels to other customers who haven't ordered directly from us (we also supply goods to shops), where we put in our own reference ....and this has been extremely useful too. I also have to say that the Customer service is fantastic. I have spoken to Jodie each time and she has been extremely helpful....and patient!. Would thoroughly recommend.
We used this app to manage our returns better. It does it well and is free! It would be great if it could give us a bit more control of the spacing and styling of the returns center and this is well received by the developers.
Since we install Clicksit Returns App our Customer Service is better.
Such a nice and helpful team!
Returns are something no business wants but pretty much all businesses have to deal with. Clicksit Return Centre makes it easy to offer free returns to (UK) customers. The app is easy to install and customise, and the team is very responsive if you have any technical issues. We don't claim that this is the best app of its kind - although it might be - but it's certainly a very good one.
Great app. I definitely like the way the returns process nicely follows through from customer starting a returns request to return being auctioned. Easy to reach and helpful customer service
Seems to work really well. I haven't set up the automatic labels as my packages are too large but the system is working correctly
It helped me resolve the issue of product exchange. I really liked the app since it makes the customer experience better by providing more feasible options to exchange or return the product. Also, automated emails are delivered to customer. it would be nice if more options like sending return labels are also automated in India.
The app installed all ok. I've only had to use it once so far and seemed ok to use. It will make my returns (should I get any) an easy process.
This has greatly simplified our returns process. Our customers are happier and we are happier!..It's a win/win for all involved