Overall rating
Counts per rating level
  • 86% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient return process and user-friendly dashboard. They praise its customizable returns center, auto-generated white label page for returns, and seamless integration with store themes. The support team is recognized for their prompt and helpful responses. Merchants have seen increased sales after implementation, suggesting it enhances customer confidence. The app is free, suitable for high-volume stores, and sends email alerts for return requests. It's also easy to install and set up.

Edited December 26, 2019

Easy to set up, easy to use. The only problem we have experienced is that occasionally we do not receive email notification of a return request, so we check the app daily to be sure we don't miss something. On the whole, though, it is an extremely useful app that has cut the time spent on the phone with customers wanting to return/exchange to a minimum.

Negro League Baseball Shop / Shops At The CoOp
United States
Almost 5 years using the app
Edited September 9, 2019

Very good entry-level returns app. Does what it says on the box! recommended for small businesses as gives an easy collect+ option

3RD ROCK - Sustainable activewear for climbing & yoga
United Kingdom
Over 4 years using the app
March 12, 2019

I had a problem with the return page, the page was too high up under the header and I could see the email field. I contacted Clicksit and they resolved the problem quickly!

Banglez Bazar
United States
Over 4 years using the app
Clicksit App Limited replied April 30, 2019

Pleased we could resolve this for you quickly. Our new returns page embeds seamlessly into your stores theme.

Edited December 20, 2019

The only reason I am giving 4 stars is because I haven't used it for long time to have a complete opinion. The app is easy to use and looks good. it adds credibility and functionality. exactly what i wanted. Recommend.

United Kingdom
Almost 4 years using the app
Edited September 10, 2019

The simplicity of this app is perfect and seamless with our site. The differences between processing returns and exchanges without it are wildly noticeable.

Jeffersons Apparel & Accessories
United States
Over 3 years using the app
February 10, 2020

The Clicksit app is easy to use and has helped us to offer easy returns to our online customers. Thomas was quick to reply when I had any queries about installing the app and was very helpful.

Stripes Fashion and Beauty
United Kingdom
Over 3 years using the app
May 30, 2019

We have just started using the app really easy to use, only thing i will say is the returns are maybe just a couple days slower than we are used to.

Friend or Faux
United Kingdom
Over 3 years using the app
Clicksit App Limited replied June 3, 2019

Thanks for the review Friend or Faux, we will take a look at how we can speed up the returns from your return carrier by checking into any issues at your local depot. Please feel free to contact out custom service team regarding this.

February 6, 2019

We've used Clicksit Return Center for some time now (the free version) and are quite happy with it: solid app. Easy to request a return / exchange for the customer and easy to handle from the backend. I am sure there are lots of features that could make the app more productive for us (analyse the returns, give more order details etc.) and there aren't many options to customise - however as a free app this one really does a good job!

South Africa
Over 2 years using the app
Clicksit App Limited replied April 30, 2019

Thanks for the review Rightland, we have a number of features in the pipeline which will further help you manage your returns.

June 3, 2020

Really good app that brings our returns process together all in one place including issuing returns labels directly to the customer. Easy to see where returns are up to in the dashboard.

United Kingdom
Over 2 years using the app
June 10, 2021

I was looking for an app to help me save time when it comes to returns. I am very pleased with this app it has a great user friendly dashboard and was super easy to set up. The team were great following up with me to make sure i had found everything ok. The customer side is also very smooth and easy to use. I did find the generic information a little misleading from a customer perspective if you intend to pass on the shipping costs to the customer but not really an issue as you can edit yourself. I also would have liked the option to have the returns linked to my own royal mail account so that all my postage costs came from one account and i could apply my own rates. Overall i am very impressed and this app has done exactly what i wanted - saved me time, dealt efficiently with the returns.

The Rainbow Unisaur Ltd
United Kingdom
Over 1 year using the app