Sorted Returns Center
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Highlights
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Use directly in Shopify admin
About this app
Automate and simplify your returns, exchanges, refunds and labels to retain customers and revenue.
With Sorted Return Center (previously Clicksit), you can benefit from competitive Collect+ and USPS labels or upload your own. Your customers can request returns, refunds, or exchanges via a branded portal, and you can keep them updated with customisable communications. You have the power to set rules and return windows, track progress and get key insights. Choose auto-features to reduce manual tasks and streamline your return approvals, refunds and exchanges.
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Auto-generated competitive Collect+ and USPS labels or option to upload your own
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One-click refund approval and auto-creation of new orders for exchanges
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Branded returns portal with your look and feel on your domain
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Customisable notifications to keep customers informed on return progress
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Returns management dashboard to set your rules and windows, and get insights
Pricing
14-day free trialExternal charges may be billed by Sorted separately from your Shopify invoice. Learn more
Silver
$20/month
Labels are charged at £5.22 for Collect+ & from $3.40 for USPS
- 100 returns a month
- Collect+ & USPS labels or upload own
- Portal
- Pre-made policy
- Return window & rules
- Customer & retailer updates
- & more
Gold
$50/month
Labels are charged at £5.22 for Collect+ & from $3.40 for USPS
- 300 returns a month
- All features in Silver
- Auto one-click refunds
- Auto-exchange order creation
- Store credit
- Custom email templates
- & more
Platinum
$500/month
Labels are charged at £5.22 for Collect+ & from $3.40 for USPS
- 3500 returns per month
- All features in Silver & Gold plans
- Portal styling assistance
- 1 hour support response time
- Tech support
- & more
Silver
$20/month
Labels are charged at £5.22 for Collect+ & from $3.40 for USPS
- 100 returns a month
- Collect+ & USPS labels or upload own
- Portal
- Pre-made policy
- Return window & rules
- Customer & retailer updates
- & more
Gold
$50/month
Labels are charged at £5.22 for Collect+ & from $3.40 for USPS
- 300 returns a month
- All features in Silver
- Auto one-click refunds
- Auto-exchange order creation
- Store credit
- Custom email templates
- & more
Platinum
$500/month
Labels are charged at £5.22 for Collect+ & from $3.40 for USPS
- 3500 returns per month
- All features in Silver & Gold plans
- Portal styling assistance
- 1 hour support response time
- Tech support
- & more
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
415 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its seamless returns process and top-notch customer support. They value its professional, customizable interface and auto-generated white label returns page. The easy installation, efficient automation, and effective management of returns and exchanges are also praised. The integration with Collect+ for returns adds convenience. The standout feature is the customer-centric approach to processing and tracking returns.
I installed the app and found that the the interface was a bit difficult to navigate and when trying to contact support it took ages to get a response. I was struggling to work out how to customise the returns page and when I finaly got an answer with support, I was told customisation was not available on the free plan.
Pretty disappointed as I wanted to try this app out and see if it's the right fit for my store but when it looks so bad on my page, I didn't want customers to see it, looking so bad
Hi Force of Life,
Thanks for your review and sorry to hear about your experience with the Sorted Returns app.
Due to the bank holidays, our support team were not available New Year's Day or yesterday unfortunately - our apologies about this.
I understand our team were in contact this morning to follow up on your app installation and provide an overview and discuss any questions - when checking over your return portal all appeared to be working well, but you had advised you were keen to alter the styling of your return portal which is not available on the free monthly subscription.
We do offer 14-day trials with any of our paid monthly plans so our customers can test functionality and ensure it meets their expectations before committing to payment - apologies if this has not been explained properly.
I'd be happy to follow up with a call to discuss this further and provide a quick online demo - let me know your thoughts.
All the best,
Sorted Returns
Great work guys. I love the auto-generated white label page to return items. Generally very good value. It builds trust with users to know they can come and return items on the page for free.
Thank you for your positive review,
We are really glad you are enjoying the app!
All the best
Sorted Returns
Very good experience with this app. Great customer support and seamless returns process.
Id recommend
Thank you for your positive review,
We are really glad you are enjoying the app!
All the best
Sorted Returns
About this app
Built by Sorted
Support
Send a messagesupport@clicksit.com
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