Reviews (192)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its advanced search and filter capabilities, supporting over 200 filters and enhancing user experience, especially for stores with large inventories. It offers customization options that integrate seamlessly with store themes, using images and swatches. The customer service team is responsive, providing custom enhancements at no extra cost. Merchants report improved navigation and increased sales, noting the app's ease of use and good value.
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Have just installed this app. Can't comment on the actual app or the functionality yet, but have to commend them on a fantastic support experience. The support staff was friendly, helpful and knowledgeable. So far so good. Will provide an update once i have put the app through it's paces.
Hi there👋,
Thank you so much for your review. We are so happy to hear that you enjoyed Sparq and the experience with our Support Team.
This app helped me give my customers an easy way to search for my products. As I have many categories and variants, this app really enable them to find what they want in a few seconds! And great support team as well. Helped me set up and answered my queries in such friendly and efficient manner.
Hi there,
We are really glad to know that we match your expectation. We are continuously working to go beyond your expectations. Thank you so much for your kind words. Best Wishes!
Incredible customer service. An excellent, fantastic, superb, exceptional app that will help instantly organize your online store. I love this app, and I'm so happy that I found it!
Hi Nate,
thank you so much for this 5-star review. Your feedback is much appreciated - it makes us really happy to hear that you liked our support. Best wishes!
I will be using this app for theme idea's and help so that my products will stand out from everyone else's. I am hoping to sell a lot of products and I think that sqarq will be up to the task.
Hi there,
I hope your experience with us was great. Feel free to reach out to us anytime.
So far, so good! It's quick to set up. The support staff is ON IT! I wrote in at 6:30pm on a Sunday and Chris was able to get me the help I needed straight away. Looking forward to growing with their tool :)
Hey there,
Thanks for the review and it's a pleasure working with you!
Although I didn't end up keeping this app for other reasons, the staff support was amazing. Honestly, they responded really quick and supported me to see how they could get this to work.
Thank you Rusty Surfboards ME for such kind words, we at sparq believe in sharing and helping everyone with their requirements. We lost a store but we gained a friend. Happy to serve you anytime.
Tried to charge me $600 USD a month for some filters. Anyone with a larger inventory is going to save metric tons of money just paying their own developer. Seems exploitative of those that don't have the best handle on tech.
Thank you for your review. We didn't try to charge you $600, but we were telling you upfront about our pricing for your catalog size.
Do note that our pricing is aligned to the number of products in your store. I can see in your store you have about 160,000+ products.
This is a huge catalog and even Shopify is limited in providing filters with such a catalog size. For eg. you can see that your collection page, https://www.fantasyforged.ca/collections/all has no native Shopify filters.
Our app would have easily provided filters for such a huge catalog and made it easy for your shoppers to quickly search for their desired item
i was stuck not knowing what to do, i got assisted in seconds, my shop looks and functions way better now
Hi there,
Thank you for sharing your experience. We are really glad that you liked our service. Feel free to contact us anytime.
Everybody knows, the standard search option from shopify is everything but great. Sparq is really doing a good job with this app. As an e-commerce beginner, i can really suggest this tool to improve the authenticity of your shop. PLUS the team and the chat support is great, immediate response and kind people who help work out your problems!
Thanks for your review :). We really appreciate you taking out time to review us and glad Sparq is helping you with Shopify Search !
App keeps lagging and freezing. Do not recommend. Customer service has a pushy aggressive approach to marketing as well. Too little customizations, and where there are customizations they lack simplicity.
Needs improvement.
No, I won't remove my review.
Hi Sebastian,
At the onset, I am sorry that we couldn't live up to your expectations. I also want to take this opportunity to address your feedback constructively.
I am sorry that you faced speed issues with our Shopify backend app and will work on it to improve for your location.
I am concerned if my customer support team came out as "pushy and possibly marketing" to you. I want to assure that the only intent is to be friendly and helpful to our clients. We provide onboarding services to all of our clients to help them use Sparq to best during the trial period which helps them understand the value we bring. This service is currently free of cost to all of our customers to make it easier for them to get on-board. I feel this probably could have created confusion for you that we are being pushy though the intent is to help you on-board easier.
Lastly, about the lack of features or simplicity of features, I partially agree about those. We are a growing product and definitely have a long way to go until we have all the bells and whistles. Despite that, we bring a lot of powerful features such as extremely fast search experience (under 50ms response time), Smart Dynamic Filters, Synonyms, etc which can be configured both from front-end and back-end (via customer support)
I hope we can work again sometime and get a chance to improve on this experience,