Reviews (738)

Overall rating
4.1
Counts per rating level
  • 72% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its user-friendly design platform that simplifies product creation and customization, particularly for items like t-shirts. They praise the quality of products, reasonable pricing, and fast shipping, which enhance customer satisfaction and order efficiency. The responsive customer support is also noted for its effectiveness in issue resolution. Its reliable performance over the years confirms its stability and positive impact on business operations.

December 6, 2024

Review of SPOD/Spread Connect App on Shopify:

The transition from SPOD to Spread Connect has been an absolute disaster for my business. When the app updated, every single one of my products was flagged with a notice stating: “The print area has changed for this product. Please check whether your design’s placement is correct.” I checked each design, and everything appeared to be perfectly aligned. Yet, despite nothing needing correction, I was forced to re-upload every design, description, price, and product detail manually. This has been an incredibly tedious and time-consuming process, especially for those of us with larger catalogs.

Adding to the frustration, customer support is nonexistent. I’ve been calling their customer service all day, multiple times, during their stated hours, and no one answers. Relying solely on email to address urgent issues—like needing to cancel or adjust a product—is impractical and frustrating. Clear communication and accessible support are vital for a business-critical app like this, and Spread Connect has completely failed in that regard.

This experience has been nothing short of a nightmare. The lack of consideration for users’ time, the disruption to my store, and the absence of responsive support have made this app unusable. I cannot recommend Spread Connect to anyone looking for a reliable print-on-demand service on Shopify. Stay far away unless you want to risk hours of lost productivity and unresolved issues.

StupidShirts.com
United States
Over 5 years using the app
Spreadshirt Print On Demand replied December 9, 2024

Hi StupidShirts.com,

Thank you for taking the time to share your feedback about. We deeply regret to hear about the challenges you have experienced, and we sincerely apologize for any disruption this has caused to your business operations.

Regarding the adjustments to print areas, we understand the inconvenience this may have posed, particularly for merchants managing larger catalogs. These updates are not related to the rebranding but are part of our ongoing efforts to optimize our printing processes and ensure the highest quality for your products. We recognize that this has required additional effort on your part, and we are actively working to make transitions like these more seamless in the future. For further guidance on this matter, please refer to this detailed article: https://faq.spreadconnect.app/hc/en-us/articles/16338832200348-What-do-I-have-to-do-if-product-configurations-change

We also sincerely apologize for the issues you’ve encountered with our customer support. We recognize how important clear and responsive communication is, especially when dealing with time-sensitive matters. Feel free to email us at support@spreadconnect.app with details of your issue, and our team will make every effort to assist you promptly.

Once again, we apologize for the inconvenience this has caused and appreciate your patience and understanding.

Thank you!
Sabrina
Integration Manager
Spreadconnect Team

November 2, 2024

The design platform is user friendly, excellent products, Really fast shipping time and reasonable prices.

Trendy Spotlight
Canada
About 1 year using the app
Spreadshirt Print On Demand replied November 4, 2024

Hi Trendy Spotlight,

Thank you for taking the time to leave us a review! We’re grateful to hear that you enjoyed our user-friendly design platform, fast shipping, and product quality. If there’s anything more we can do for you, please don’t hesitate to reach out.

Thanks again!

Best,
Sabrina
Integration Manager
Spreadconnect Team

October 26, 2024

Handling super, aber dass es keine Möglichkeit gibt eine Sammelrechnung zu bekommen, verursacht unnötige zusätzliche Kosten für Verkäufer, weil jeder Sale einzelnd über das Geschäftskonto läuft.
Auch keine Anpassung von mehreren Produkten gleichzeitig (z.B. alle Kinder Shirts) o.ä. nicht möglich. Wenn Spread also Maße ändert, heißt es jeden Artikel einzelnd bearbeiten.

Themba&Thando
Germany
Almost 4 years using the app
Spreadshirt Print On Demand replied October 28, 2024

Hallo Themba&Thando,

vielen Dank für dein Feedback! Wir freuen uns, dass du das Handling der App schätzt. Wir verstehen, dass die Möglichkeit einer Sammelrechnung sowie eine Bulk-Bearbeitung von Produkten hilfreiche Features wären. Dein Feedback ist wertvoll für uns, und wir werden es bei zukünftigen Feature Entscheidungen berücksichtigen.

Bei weiteren Fragen oder Anliegen wende dich gerne an unseren Kundenservice.

Liebe Grüße
Sabrina
Integration Manager
Spreadconnect Team

August 15, 2024

Spreadconnect is one of the best apps I've used for on demand printing. The ability to allow customers to design their own t-shirts using the Customizer, is clutch!!

Bargain Casual Wear
United States
13 days using the app
Spreadshirt Print On Demand replied August 27, 2024

Hi Bargain Casual Wear,

Thank you so much for taking the time to leave us a review! We're thrilled to hear that our service meets your business needs and that you're finding the customizer feature valueable.

If you have any further questions, please don't hesitate to reach out to us. Thanks again!

Best regards,

Sabrina
Integration Manager
Spreadconnect Team

December 1, 2024

Super logisch und einfach zu bedienen. Auf Fragen oder Anliegen wird zügig reagiert. (werktags innerhalb von 24 Stunden)

findickjut.de
Germany
2 months using the app
Spreadshirt Print On Demand replied December 2, 2024

Hi findickjut.de,

Vielen Dank, dass du dir die Zeit genommen hast, uns eine Bewertung zu hinterlassen! Wir freuen uns sehr über dein positives Feedback zur Bedienbarkeit der App und zu unseren Kundenservicerückmeldungen.

Dein Feedback ist uns wichtig! Bei weiteren Fragen oder Anliegen steht dir unser Kundenservice gerne zur Verfügung und hilft dir weiter.

Liebe Grüße
Sabrina
Integration Manager
Spreadconnect Team

September 20, 2024

I will say some of the things are useful But I have to agree with alot of the posts its a pain staking process to set up the shipping and your help file is not at all helpful. The way you have your shipping rates are very frustrating cause price should not be the determining factor for shipping. Either set up shipping integration or get rid of cost based shipping cause that is a nightmare to set up in shopify. especially when you have so many different products.

Shirts For Vets
United States
About 1 hour using the app
Spreadshirt Print On Demand replied September 24, 2024

Hello Shirts For Vets,

Thank you for sharing your feedback! We're glad to hear that some aspects of the system have been useful to you. However, we completely understand your frustration with the shipping setup process and the challenges that come with configuring cost-based shipping.

We are aware of the complexity around shipping rates and are working on finding better and more transparent solutions in the long term. Your feedback regarding the help files is incredibly valuable, and we're actively working on improvements to make everything more intuitive.

If you have any further questions, please feel free to contact our customer service.

Thank you!

Best regards,

Sabrina
Integration Manager
Spreadconnect Team

June 5, 2024

Haven't had a problem yet. Very nice job!
One note, check spelling on your big banner ad asking us if we like SDOD.
Would also be super nice if the names of colors were capitalized so I don't have to change every one in Shopify. Thanks!

Woo Hoo Shirts
United States
Over 1 year using the app
Spreadshirt Print On Demand replied June 7, 2024

Hi Woo Hoo Shirts,

Thank you very much for taking the time to leave us a review. We greatly appreciate your positive feedback!
We'll definitely address the points you've mentioned. Our team will look into correcting the spelling on our banner ad and will consider capitalizing the color names to enhance your experience on Shopify.

Thank you again for your valuable suggestions and for choosing us!

Best regards,
Sabrina
SPOD Team
Integration Manager

November 2, 2024

Ganz OK und einfach zu bedienen.
Was ich mir wünschen würde, wäre wie beim normalen Spreadshirt, dass man ein design gleich für mehrere Produkte generieren kann und nicht jedes einzeln erstellen muss. Das würde enorm viel Zeit sparen.

HW-Shirts
Germany
About 2 months using the app
Spreadshirt Print On Demand replied November 4, 2024

Hallo HW-Shirts,

vielen Dank für dein Feedback! Wir freuen uns, dass du die Benutzerfreundlichkeit unserer App schätzt. Wir verstehen, dass ein Feature zur Bulk-Bearbeitung bei der Produkterstellung hilfreich wäre. Dein Feedback ist für uns sehr wertvoll, und wir werden es bei zukünftigen Feature-Entscheidungen berücksichtigen.

Bei weiteren Fragen oder Anliegen wende dich gerne an unseren Kundenservice.

Liebe Grüße
Sabrina
Integration Manager
Spreadconnect Team

July 3, 2024

SPOD is one of the best print-on-demands I have used. User-friendly interface and well-priced quality products

613 Drip
United States
4 months using the app
Spreadshirt Print On Demand replied July 4, 2024

Hello 613 Drip,

Thank you so much for your positive feedback! We're thrilled to hear that you are satisfied with our service and that we met your expectations. If you have any suggestions or need further assistance, please don't hesitate to contact our customer support team; they are always happy to help.

Best regards,
Sabrina
Integration Manager
SPOD Team

July 7, 2024

I love SPOD! I keep finding products with cheaper production cost than other suppliers.

Bike Party Shirts
Canada
2 months using the app
Spreadshirt Print On Demand replied July 9, 2024

Hello Bike Party Shirts,

Thank you for your positive review! We're thrilled to hear that you're loving SPOD. We appreciate your support and look forward to continuing to provide you with great products and service. If you ever need anything, please don't hesitate to reach out!

Best regards,
Sabrina
Integration Manager
SPOD Team