Reviews (734)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its user-friendly design platform that simplifies product creation and customization, particularly for items like t-shirts. They praise the quality of products, reasonable pricing, and fast shipping, which enhance customer satisfaction and order efficiency. The responsive customer support is also noted for its effectiveness in issue resolution. Its reliable performance over the years confirms its stability and positive impact on business operations.
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I have done 3 sample orders with them and so far they are great! The whole process has been seamless. The quality of the shirts and the printing was top notch. Wouldn't hesitate to recommend SPOD to anyone wanting to do this business.
I am using this app for my new Halloween range. So far all expectations have been reached. Fast production & shipping
Interface is easy to use and seamless BUT orders dont transfer to fulfillment many of the times, there are many glitches, and when this happens, it cancels orders and/or leaves them in queue and add more processing time.I spoke with customer service twice about technical issues and was never even contacted back with a resolution. Keeping this app will be a destruction to my business to continue, I deleted it today.
Hello Hijabi Pop, I'm sorry to hear about your experience with us. The issue you were having is a very simple fix as I'm sure there were some settings that needed to be adjusted. Typically Customer Service responds between 24-48 Hours of an inquiry so I sincerely apologize for them not getting back to you. However, we would love to get this situation rectified and taken care of to get you back up and running with SPOD if you would like. I will leave Customer's Service Contact page but please feel free to leave me contact information as well so we can reach out to you. This is not the experience that we want to cultivate for any of our partners so I'm hoping that you will give us another chance. I look forward to hearing from you and hope you have a wonderful day. Thank You!!! https://www.spod.com/contact-us
Easy to use! I'm brand new to design and it has been really easy to use and integrate with my shops!
Hi Just A Lost Cause,
We hope to have made it easy for you to use, good luck with the products for your shops!
Great Quality and ease of use! highly recommended. The quality was more than expected and the design print looks as good as in the design process.
I love the ease of using this app. I love their many options as well. The only thing I don't like is that there aren't many options for colors for the front of hoodies and sleeves. Not everyone wants neon or glitter on their apparel.
Hello Nicole Allen Brand, Inc,
Thank you for taking the time to review our app, we're happy to hear that you find it easy to use.
The font color issue sounds as if the product was set up with special flex which only offers these kinds of extravagant colors and effects.
However, if you upload a design as a vector file or use our text tool or free vector designs, it should also be possible to choose the DTG (Digital Direct) printing in the product creation and offer or choose from a wide range of printing colors. It would be great if you could get in touch with us at support@spod.com so we can have a closer look. Thank you!
im loving it so far. please make items available all the time. other than that its great and efficient
Hi 509DRIP,
Thanks for leaving your feedback, we happy to see you find our app efficient for your business. Right now we have some difficulties in the supply chain in getting stock delivered on time, but our purchasing department is working incredibly hard finding additional and back up suppliers. We hope to have these issues solved very soon.
Easy to use and nice products. I tried printful and the print was awful. Thanks for such a good app.
Hello B.O.L.D.™,
Thank you for reviewing our app, how great to read that you're so happy with our services! We look forward to being part of your businesses for a long time to come.
Horrible. We are a print on demand DTG company ourselves and used them to print just our long sleeves and hoodies as it is very expensive to house all the inventory for every different variant we offer. I would give them 1 star but there are some things that are decent. My customers have had issues with nearly every order. Garments damaged upon receipt, loose threads, holes, etc. Prints are complete trash. As a DTG company ourselves we can see that they obviously do not have any quality control OR have a lack of knowledge in the pre-treating and curing process. We have had numerous garments where the print is rubbing off after the first or second wash. Even garments that did not require pretreat and were black ink only were not cured properly and the ink came right off. Their Spreadshirt brand apparel is nice quality but runs extremely small, especially in womans. This is a huge turn off as we have had many returns due to incorrect sizing. This is partly due to customers not looking at the size chart, so I don't blame Spreadshirt 100% for this. Their customizer is mediocre, it's hard to determine proper design placement from the collar and only one size of the image can be imported, therefore leaving every size S-5X having the same size printed image. For example, a small shirt may require an 8" wide image but an 8" wide image on a 3X looks ridiculous. You would think there would be some kind of human interaction involved in production to ensure that the ratio of image to shirt size is correct, but they claim this is not possible with their system. I can assure you it is possible as we use the exact same equipment and it's so simple to resize an image that our grade school children who frequently operate our equipment can do it. The only thing that I can say that they did right is they were always prompt at refunding damaged or misprinted items. We also will give them top honors for their speed, they definitely are the fastest POD service. Sometimes they were even faster than us and our turnaround is typically 24 hours from the order placement to slapping a shipping label on the product. Maybe they need to focus on quality control instead of speed. We are just simply tired of disappointing our customers and processing refunds and replacements. App deleted. We will continue to print in house as we do not have these issues.
Hi Made in the EighTees,
Thank you for your review.
I'm sorry you faced such problems concerning your orders. Have you contacted our customer service about those?
Feedbacks like yours are really important to us, and I will have a look at what you described about our print quality. The print shouldn't wear off like that at all. I'll contact our production directors directly to report that issue.
Concerning the designer, we are planning on improving its functionalities this year, to make sure that meet the standards the industry has.
Thank you again for taking the time to write us a review.
Sincerely,
Your SPOD Team
Thank you
I used this app to add many products to my online store Laugh Lines (coming soon). I sent for samples and was very pleased with the fast shipping and great product! Will be doing future business with SPOD!
Thank you for the feedback. This is really appreciated!
Kind regards
Robert from SPOD