Reviews (734)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its user-friendly design platform that simplifies product creation and customization, particularly for items like t-shirts. They praise the quality of products, reasonable pricing, and fast shipping, which enhance customer satisfaction and order efficiency. The responsive customer support is also noted for its effectiveness in issue resolution. Its reliable performance over the years confirms its stability and positive impact on business operations.
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Ordered a sample item to test SPOD nearly a month ago. Wasn't ever fulfilled. "Awaiting production" for a month. Contacted support. No response within the day -- Just cancelled the sample order. Just tried writing support again to let them know. We'll see if they respond. I'm sure they'll respond promptly here since it's a public review. Very disappointing experience though after a couple decent experiences. Glad it was just for me and not a customer. Hopefully they didn't charge yet or it refunds automatically.
Hello Beach Day Gifts & More and Thank You for your review! We will always respond to you because we are generally concerned about any issues you may be having. If any orders are waiting for Production over 24 Hours, you should be contacting Customer Service immediately. From my experience, there can be a few issues here such as payment issues, stock issues, account verification required, etc. Because your time line was not very clear, I do not understand if you contacted Customer Service 30 Days ago or more recently. Customer Service usually responds between 24 to 48 Hours of receiving an email.
Regardless of the issue, we want to make it right. Please let me know where I can reach you and I will send an email. Sorry to hear about your experience. Looking forward to hearing from you, Thank You again!
Devastated. Spod had been good for me, worked well. Then today I see they increased the price of hoodies and almost doubled the cost of sending (not sure how they can justify this - did USPS double their postage price!?). Didn't receive any warning so couldn't adjust my listings. Thanks for nothing SPOD. Will probably look to wind this down.
Hi I Got Know How
Thank you for your review.
I'm sorry that the price increase got you by surprise. However, we did communicate that price increase in multiple channels. We sent a newsletter to everyone signed up, we posted it on our Facebook page and Facebook Community and we added an article in our playbook: https://www.spod.com/playbook/news/new-product-prices-and-shipping-rates.
Shipping rates did increase on a global scale. Our shipping rates do not only cover postage but for handling too.
We are aware that low shipping cost is important for our merchants, and we are looking for alternatives to reduce those rates.
Thank you for your understanding.
Sincerely,
SPOD TEAM
the sample that i receive logo look great, We look forward to doing business with you for many years to come.
Hello nbamerican,
Thank you for this review of our app. It's good to hear that you're happy with your prints and we are happy to be supporting you and your business in the future.
I have been looking for a long time for a satisfactory Print-On-Demand service application. SPOD is just perfect! Speed, quality, but above all, EXCELLENT customer service !!! It's so important! They respond quickly to emails, they help when necessary, they ensure good monitoring of their products, really, I have nothing to complain about! Even in COVID-19 times, their service is fast and efficient! Thanks SPOD!
Hello Madame Isabelle,
Thank you for your lovely feedback, we're so glad that you are happy both with the app and our services. We look very much forward in supporting you and your business in the future in whichever way you need.
This app is very easy ti operate, and when I got lost DAVID was able to walk me through. He was so patient and very kind. Highly Recommend!
Hi EqualityPrints,
Thanks for the nice feedback, we are happy to hear you find the app easy to use.
Just received my sample t-shirt in the mail. The quality was OUTSTANDING. The t-shirt felt substantial and soft. Not overly thick, and not a cheap see-through shirt. The print was unbelievably good, and captured all of the shadows and colors of the product.
Shipping and production times were just like they stated they would be. I placed an order on Sunday, which shipped on Tuesday and arrived on Thursday.
Update: 6/27/19 - Their mugs used to be very expensive, but the pricing for the mugs has gone down, and is now more in line with competitors. Updating the review from 4 stars to 5.
Hi Chester,
Thank you very much for your review. The $17 mugs are definetely something we will look into. This is a bug we will work on so that the price does not increase with additional prints for this product type.
Thank you for pointing this out!
Kind regards
Robert from SPOD
I love how I can create my products in the backend of my shopify store. The layout is also great so that you can see all of the pricing and options within each category. So easy to use
Hi mammothpto,
Our development team's aim is to have an app that is easy and intuitive to use, so thanks for much for the feedback! We are happy to have you here.
Love this app so far. I've ordered samples, fast shipping, US made, package brand labeling...everything my customers are looking for on my site and on eBay.
Hi Candy Couture Boutique,
Thanks for your kind words, we are very happy to have partnered with your business.
Would be nice if you could put graphics and words on baseball caps.
Would be nice to be able to switch from 1 quality shirt to another w/o having to remake them.
Would be great to offer t-shirts with a pocket
I used this app to print on mugs and t-shirts. It did a good job printing on mugs and the mugs were high quality. While the premium t-shirts are also good quality, the print quality is hit or miss. Black print on white t-shirts comes out faded, streaked and with ink residue spots. Would be fantastic if they figured out a way to provide consistently good print quality on t-shirts. It would also be great if SPOD expanded their product catalog to include more home-goods (picture frames, art, full throw pillows instead of just pillow cases, and more socks). Lastly, I'm waiting on full color mugs to return as not having them in stock is really hurting my sales.
Hello Maggie & Ace,
Thank you for reviewing our app and for your honest feedback on our print quality. We're always grateful for examples of what can be done better to achieve a consistent print quality, so you can feel free to email us pictures of the prints to support@spod.com and we can then approach our colleagues in the production facilities to find out what can be done better. Thank you!