Reviews (734)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its user-friendly design platform that simplifies product creation and customization, particularly for items like t-shirts. They praise the quality of products, reasonable pricing, and fast shipping, which enhance customer satisfaction and order efficiency. The responsive customer support is also noted for its effectiveness in issue resolution. Its reliable performance over the years confirms its stability and positive impact on business operations.
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Used to work fine now doesn't work on mobile at all customers unable to use the customise feature on mysite on mobiles and most my traffic is from mobile users. Tried uninstalling and reinstalling and it still doesn't work on mobile not just the customise feature the whole thing doesn't work. Clearly not reading my review your response is an automated one the customised and the whole thing doesn't work doesn't matter if its activated or not it still doesn't work and you clearly are not reading what I'm saying
Hi there,
Thank you for your message. We saw in our data, that you uninstalled the app and then reinstalled it. After that the Customizer was not activated again.
If you reactivate the Customizer in your settings again, everything should work like a charm.
Kind regards
Robert from SPOD
I ordered samples on May 28th that have not arrived yet. I tried a second order that came but took about 7 weeks. I emailed customer service several times and received only generic responses and they will not process a refund. Currently trying to figure out where my shirts are - will not use for customers as it will likely create problems moving forward. For the shirt I did get it was the expected quality
Hey there,
Thank you for providing your feedback and apologies for the troubles you had. The order was placed on May 29th and we handed the order over to FedEx on June 5th. From there on the process is not in our hands anymore.
Shipping to Canada from the US was always troublesome due to the customs process. This problem got worse during the last month.
The only options we have are not shipping to Canada, prepaying customs on behalf of you (and increasing shipping prices to Canada to ~20% of the order value) or to accept that few orders are caught in the customs process for ages.
Could you please drop us a quick mail to shopify@spod.com to check if you want us to resend or refund the order.
Kind regards
Robert
With this app is very easy to add product on the shopify store you should give it a chance. they also give you all the help you would need as begginer.
Hi OTC Inc,
Thank you for the great review, it's good to hear that you're happy with both the app and our support for you as a new merchant. We look forward to continuing supporting you and your growing business!
I used this service to create some hats and they made a lot of mistakes in the embroidery and I'm out money for a product I can't sell to a customer who ordered it.
Hi Groundwork Enterprise,
We checked your account and we don't see any orders from your Shopify store, and SPOD does not have embroidery. Is it possible you left the review that was meant for another app? If there is anything we can do to help please feel free to reach out support@spod.com and we would be happy to help!
What a bummer - I loved the app; it's super easy to use and integrate for my shop. BUT their printing quality on EVERY order was awful. They were quick to reply to my emails and refund my money, but that wasn't what I was looking for. If I'm going to use a company for printing, I expect good quality printing, not an immediate refund for constant mistakes. Pretty disapointed.
I'm really sorry that the print results do not match the screen view of your design.
With the Digital Direct printing method, the printing colors are sprayed directly onto the article of clothing, which causes the design to look somewhat washed-out. For that reason, intense colors are unfortunately not to be expected. Digital Direct is therefore optimal when going for a "vintage look".
If you prefer brighter colors, we can recommend Flex printing for a more vivid print that stands out.
Very easy to use and a nice design of the app. I love to use it. Very easy to start a POD Business. Top
Hello ShirtRockers,
Thank you so much for reviewing our app, we're happy to hear that you find it easy to use and look forward to supporting your business.
im loving it so far. please make items available all the time. other than that its great and efficient
Hi 509DRIP,
Thanks for leaving your feedback, we happy to see you find our app efficient for your business. Right now we have some difficulties in the supply chain in getting stock delivered on time, but our purchasing department is working incredibly hard finding additional and back up suppliers. We hope to have these issues solved very soon.
First, I wish there was a function for customers to edit their photos in the same designer tool. Like incase they want a clear background or want to crop images into a circle or something. Second, with pixels and dpi nobody is really going to know what’s their image size dpi and pixels. If they can’t stretch it on the product they want, they’re just gonna close the website and here we go another lost customer. Third, the designer tool should really prime the products section, i think a lot of people are not aware once you’re in the designer studio that there is a section to choose other products. If these three conditions improve this will be the best POD out there. I wish your team all the best!
Hi Printa Custom,
Thank you for your review. I'll answer your points in the same order.
1) More functionality for the customizer is a great point, and we are already looking into it. However, with the current technology available, it is really hard to delete background from a picture automatically, without doing it manually with a graphic software.
2) You are absolutely right, here. We need a better way to show why a design can't be stretched, or what size it needs.
3) Here, this is already something you can do in your shop, with the help of deeplinking. You can find more information here: https://faq.spod.com/hc/en-us/articles/360020991794--How-does-deep-linking-work-with-the-Customizer#article
Thank you again for taking the time to review our app!
This app is very easy to use and I love the Customizer option that I can add to my store it opens up a whole new area for my business.
It's great but the support team seems to be nonexistent. Other than that, lots of products to choose from and product quality seems to be good.
We are sorry you haven't been able to get through to us. We have searched through our communication channels for any messages from your account but we haven't found any. Please reach out to support@spod.com for a direct response and we will be happy to help.
Kind regards,
Adam from SPOD