Reviews (734)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its user-friendly design platform that simplifies product creation and customization, particularly for items like t-shirts. They praise the quality of products, reasonable pricing, and fast shipping, which enhance customer satisfaction and order efficiency. The responsive customer support is also noted for its effectiveness in issue resolution. Its reliable performance over the years confirms its stability and positive impact on business operations.
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Very easy to upload designs and fill store with products!! Shipping time is also great. Would highly reccomend to any dropshipper.
Beautiful app, decently large selection with quality products. One of the best shipping costs and times out there, highly recommend. Only issue I've had was a lack of colors/products that I personally would want, such as all over print, or pants for example. If you want a reliable source, use SPOD.
Hi Schurts,
Thank you very much for your great review. All-Over prints is definitely a product we would also love to implement. We are constantly researching and improving our assortment, and I will note your feedback duly.
Thank you again and have a great day!
I really enjoy the variety of options and the simplicity in designing and publishing. Highly recommend your POD program.
This is app is very easy to navigate. I love the option to include customization for my customers. Really recommend this app.
I got the app like any other individual, I believe there is a huge potential in this print on demand, specially with the Customizer, working so good and smooth and no needing for external software. But It does not work perfectly. The product prices are not easy to manage and if I change the price later on than what the initial price was set at, it will just give you the price for SPOD, so my clients are seeing what I actually paid for the items (Because I do not work on a % basis or a fixed $ amount profit, I am flexible with my prices they not all have to be the same % or $ for every products, and SPOD does not fix that at all. At least not yet). ALso my second issue is that the customizer itself shows all the products SPOD allows us to sell instead of ONLY the ones that I have currently in my store. I am not asking for miracles, but that is something important. I don't want customer finding out I also sell dog bandanas WHEN I DON'T.
SPOD quality - 5 stars, Product availability is still limited - 1 star, Customizer works flawlessly and smooth but deffective - 1 star, Price not easily manageable - 1 star. Overall great app/feature but not well put together.
Hey there,
Thank you very much for your feedback. We appreciate the points you mention and agree, that we are not perfect yet. We are working continuously to get better and try to release improvements as fast as possible.
Unfortunately it is also not always as easy as it sounds. We need to make sure that we do not break user journeys.
For example, the definition of the margin needs to work also for everyone that uses the Customizer as a stand alone product creation option. Therefore we also can't take over the prices from a particular product as the price needs to change if your customers change products or add prints on different print areas.
The use cases you described are on our roadmap but not live yet.
The rating is, in my opinion not very fair, taking into account the difficult journeys we try to provide to you and your customer. Also, if you give us 5 stars for the quality but deduct 3 stars, then we should get at least a 2 star rating, not 1.
Shipping takes too long, it's been two months and I still haven't received anything, bad customer service (doesn't respond to emails). Do not recommend it at all.
Hi SHEEP, thank you for your review.
I'm sorry that we never answered your email. I find this a bit weird as we usually answer our emails within 24h. Can you send a mail directly shopify@spod.com? I'll be able to figure out the situation for you.
Thank you in advance.
Jean-Michel
Success Manager
I personally love the quality of the hoodies I have on my site along with the long sleeves however; it takes way too long compared to other apps to upload products. What I mean is that every time you want to upload a product you have to redo the tags, pricing, title of the product etc. I personally would love for a "copy option" then you can just edit the title, and design and boom all done. I use the same front design for one of my collections on my site but the back is different since its just a logo on the front. I'd love it if they could just implement a better "use product as template" I've asked over several weeks ago and said they will look into it. Still nothing. If this changes, I would put way more products on here. Soon I go live with my site, and this just takes way too long as of right now to upload designs. I personally have over 100 designs for one of my collections that we have worked hard on.
Hello Defined Minds,
Thank you for taking the time to review our app. We spoke with the developers and indeed, this is planned to be implemented in January - we're sorry that is hasn't been possible to do this before. It was due to a release freeze over the holiday season. Hopefully, when the release is done, you'll find the app easier to work with. :) Thank you!
I thought that spod was the BEST! we have had plenty of orders placed through them. I had a customer reach out to me and ask for the tracking number on an order, I decided to go take a look...As I went to look I saw we got charged $20.00 for shipping!!!!! on a single shirt. The shipping costs are absolutely insane ! DO NOT USE
Hi Drunkenimports,
Thank you for the review. I checked your orders and see that you place all orders as express orders. This naturally results in higher shipping cost compared to using standard shipping. We'll reach out to you to help you setting up your shop correctly.
Kind regards
Robert
Disappointed in the quality of the designed print. The shirt itself was great, comfy and fit perfectly but the image itself was faded and looked like the print wasn't good quality. I really wanted to like this company because the packaging was perfect, but the design fell short.
Hello KE Shop,
Thank you for leaving your honest review, we're very sorry to hear that you were unhappy with the print results. Have you been in contact with the customer support at service@spod.com? They can help you in trying to figure out how this came to be - if the printer made a mistake, if the design needs adjusting and so on. Futhermore, it's important to have any and all quality issues reported so we can raise the issue with the production team.
Thank you!
This is probably one of the worst POD experiences I've ever had. I've ordered three times from SPOD, and each order was not sellable. The first order was mixed up with someone else's order and the second two had bad images. The mockups I approved were perfect, but the mugs I received had images that were misaligned. I thought SPOD was our on-time answer to shipping enamel mugs, but I will never order from SPOD again. Update: I DID reach out all THREE times to SPOD support. We were refunded each time, but our customers were left without a product.
Hello GSmithDesigns,
Thank you for taking the time and leaving your honest review, we're very sad to hear that you were so disappointed in our services and with the print quality.
Checking in your account and with the email address there listed, we could not see that you reached out to customer service about the orders - doing this, however, is crucial since otherwise, we cannot push for improvements or issue refunds. Please make sure to reach out to them to get this sorted. Thank you.