Reviews (729)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its competitive pricing and quality on-demand printing services. They appreciate the user-friendly interface that simplifies product creation and customization, particularly for t-shirts. The app is also praised for its quick fulfillment and reliable shipping, which enhance business operations. Additionally, the responsive customer support is noted for effectively resolving issues and providing timely refunds when necessary.
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Shipping takes too long, it's been two months and I still haven't received anything, bad customer service (doesn't respond to emails). Do not recommend it at all.
Hi SHEEP, thank you for your review.
I'm sorry that we never answered your email. I find this a bit weird as we usually answer our emails within 24h. Can you send a mail directly shopify@spod.com? I'll be able to figure out the situation for you.
Thank you in advance.
Jean-Michel
Success Manager
I personally love the quality of the hoodies I have on my site along with the long sleeves however; it takes way too long compared to other apps to upload products. What I mean is that every time you want to upload a product you have to redo the tags, pricing, title of the product etc. I personally would love for a "copy option" then you can just edit the title, and design and boom all done. I use the same front design for one of my collections on my site but the back is different since its just a logo on the front. I'd love it if they could just implement a better "use product as template" I've asked over several weeks ago and said they will look into it. Still nothing. If this changes, I would put way more products on here. Soon I go live with my site, and this just takes way too long as of right now to upload designs. I personally have over 100 designs for one of my collections that we have worked hard on.
Hello Defined Minds,
Thank you for taking the time to review our app. We spoke with the developers and indeed, this is planned to be implemented in January - we're sorry that is hasn't been possible to do this before. It was due to a release freeze over the holiday season. Hopefully, when the release is done, you'll find the app easier to work with. :) Thank you!
I thought that spod was the BEST! we have had plenty of orders placed through them. I had a customer reach out to me and ask for the tracking number on an order, I decided to go take a look...As I went to look I saw we got charged $20.00 for shipping!!!!! on a single shirt. The shipping costs are absolutely insane ! DO NOT USE
Hi Drunkenimports,
Thank you for the review. I checked your orders and see that you place all orders as express orders. This naturally results in higher shipping cost compared to using standard shipping. We'll reach out to you to help you setting up your shop correctly.
Kind regards
Robert
Disappointed in the quality of the designed print. The shirt itself was great, comfy and fit perfectly but the image itself was faded and looked like the print wasn't good quality. I really wanted to like this company because the packaging was perfect, but the design fell short.
Hello KE Shop,
Thank you for leaving your honest review, we're very sorry to hear that you were unhappy with the print results. Have you been in contact with the customer support at service@spod.com? They can help you in trying to figure out how this came to be - if the printer made a mistake, if the design needs adjusting and so on. Futhermore, it's important to have any and all quality issues reported so we can raise the issue with the production team.
Thank you!
This is probably one of the worst POD experiences I've ever had. I've ordered three times from SPOD, and each order was not sellable. The first order was mixed up with someone else's order and the second two had bad images. The mockups I approved were perfect, but the mugs I received had images that were misaligned. I thought SPOD was our on-time answer to shipping enamel mugs, but I will never order from SPOD again. Update: I DID reach out all THREE times to SPOD support. We were refunded each time, but our customers were left without a product.
Hello GSmithDesigns,
Thank you for taking the time and leaving your honest review, we're very sad to hear that you were so disappointed in our services and with the print quality.
Checking in your account and with the email address there listed, we could not see that you reached out to customer service about the orders - doing this, however, is crucial since otherwise, we cannot push for improvements or issue refunds. Please make sure to reach out to them to get this sorted. Thank you.
Used to work fine now doesn't work on mobile at all customers unable to use the customise feature on mysite on mobiles and most my traffic is from mobile users. Tried uninstalling and reinstalling and it still doesn't work on mobile not just the customise feature the whole thing doesn't work. Clearly not reading my review your response is an automated one the customised and the whole thing doesn't work doesn't matter if its activated or not it still doesn't work and you clearly are not reading what I'm saying
Hi there,
Thank you for your message. We saw in our data, that you uninstalled the app and then reinstalled it. After that the Customizer was not activated again.
If you reactivate the Customizer in your settings again, everything should work like a charm.
Kind regards
Robert from SPOD
I ordered samples on May 28th that have not arrived yet. I tried a second order that came but took about 7 weeks. I emailed customer service several times and received only generic responses and they will not process a refund. Currently trying to figure out where my shirts are - will not use for customers as it will likely create problems moving forward. For the shirt I did get it was the expected quality
Hey there,
Thank you for providing your feedback and apologies for the troubles you had. The order was placed on May 29th and we handed the order over to FedEx on June 5th. From there on the process is not in our hands anymore.
Shipping to Canada from the US was always troublesome due to the customs process. This problem got worse during the last month.
The only options we have are not shipping to Canada, prepaying customs on behalf of you (and increasing shipping prices to Canada to ~20% of the order value) or to accept that few orders are caught in the customs process for ages.
Could you please drop us a quick mail to shopify@spod.com to check if you want us to resend or refund the order.
Kind regards
Robert
With this app is very easy to add product on the shopify store you should give it a chance. they also give you all the help you would need as begginer.
Hi OTC Inc,
Thank you for the great review, it's good to hear that you're happy with both the app and our support for you as a new merchant. We look forward to continuing supporting you and your growing business!
I used this service to create some hats and they made a lot of mistakes in the embroidery and I'm out money for a product I can't sell to a customer who ordered it.
Hi Groundwork Enterprise,
We checked your account and we don't see any orders from your Shopify store, and SPOD does not have embroidery. Is it possible you left the review that was meant for another app? If there is anything we can do to help please feel free to reach out support@spod.com and we would be happy to help!
What a bummer - I loved the app; it's super easy to use and integrate for my shop. BUT their printing quality on EVERY order was awful. They were quick to reply to my emails and refund my money, but that wasn't what I was looking for. If I'm going to use a company for printing, I expect good quality printing, not an immediate refund for constant mistakes. Pretty disapointed.
I'm really sorry that the print results do not match the screen view of your design.
With the Digital Direct printing method, the printing colors are sprayed directly onto the article of clothing, which causes the design to look somewhat washed-out. For that reason, intense colors are unfortunately not to be expected. Digital Direct is therefore optimal when going for a "vintage look".
If you prefer brighter colors, we can recommend Flex printing for a more vivid print that stands out.