Reviews (735)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its user-friendly design platform that simplifies product creation and customization, particularly for items like t-shirts. They praise the quality of products, reasonable pricing, and fast shipping, which enhance customer satisfaction and order efficiency. The responsive customer support is also noted for its effectiveness in issue resolution. Its reliable performance over the years confirms its stability and positive impact on business operations.
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So far is working good. I haven't sold anything yet! I like the products they have to offer. Easy UI!
Hi TOTALSTOKE.,
An easy UI is exactly what we aim for. Thanks for the review!
So let me start by saying that SPOD has super quick turnaround, a decent selection of products, and extra free graphics for you to use on your products. Where they lack is customer service, sometimes it takes 3-5 days for a response and for a company that sells these POD items, faster customer service is a plus. The other problem is constant price adjustments and blaming it on suppliers and postage. Do your homework, and compare their prices to other similar apps. I find these costs to be much higher than some other apps and makes me wonder if they do market checks against competitors. Yet again, while they may be more premium in their prices, quality is great, so just know you are getting a quality product, just more expensive.
Hi Inspired Gift.
Thank you for taking the time to review our App.
I'm sorry it took so long for our customer service to answer your request. I will investigate it and make sure we stick to our normal speed, which is maximum 1 working day. However, I completely agree with you that considering our turnaround time, we should answer as soon as possible, to match that speed.
Thank you again for taking the time to review our app.
If there is anything else, don't hesitate to contact us again.
Sincerely
Your SPOD Team
I used this app to help me add cool products to my store. Super simple. Addin gmore products now. Give it a try.
Terrible customer service. Impossible to get a hold of over the phone and takes days to reply to emails. We understand there are delays but communication is key, would not recommend.
Hello TLBTees,
We are sorry to hear you had not had the experience you expected with us. We have been in contact with you over the last few days and have explained our backlog in Customer Service. Our phone lines are extremely busy right now so it can be difficult to get through. We now have many additional people working through the contacts we are receiving and we have reduced the backlog. We wish you luck with your future business. You can see our COVID-19 updates here about our current situations - https://faq.spod.com/hc/en-us/articles/360012726799-COVID-19-Updates-#article
limited stuff does not work well with Firefox or chrome or opera . work on this and this would be a much much better app
Hello Delsin Pistons Swag,
Thank you for leaving your honest review, we're sorry to hear that the app didn't work well for you so far. Since we ourselves are using the browsers you mentioned in our every day work, we were suprised to hear you're having problems in these browers. Could you elaborate on this? Also, we're not quite sure what 'stuff' you find limited? Feel free to send us a more detailed feedback to service@spod.com. Thank you!
Fantastic app. Much easier to use than competitors like Printful and Printify and much better pricing as well.
Hello. Your App is great. But. Where doeas the customer can custimze the produkt?
i choosed that the customer can customize the design by himself. but as i wanted to check, i did not found any option to customize the produkt.
Hi GiftsNmore,
Thanks very much for leaving feedback! We reached out to by e-mail to provide further assistance.
Starting to use more and more. At this point it's not quite up to par in terms of the generator as it doesn't allow you to have same design in different color for one shirt so you have to do double of everything. It also, on some products, has a very small design area which is much smaller than same products elsewhere. That said, their inventory is growing, their quality is very good, and once they get to the next level they maybe my primary provider.
This company will rip you off. We tried it, set up the store & ordered samples for the t-shirts we needed.
A week passes and I check the tracking number which shows delivered. No package got delivered. I contact them and they say I need to contact the shipping courier. Huge headache, but I did, and they said they will perform an investigation after I reported a lost package. They did and according to them, the package got delivered as it was supposed to per their data. IT NEVER DID. I contacted SPOD again for a refund or to reship the products and they say that I'm lying and the case is closed. They literally stole money from us. Now switched to Printful and they delivered the sample T-shirts within a couple days. That's the company we'll go with. Save your money on Spod.
Hello LLAMAGEDDON | Board Game & NFT,
We're very sorry to hear you're so disappointed in our services, however, we could not find any communication or orders with your user name and the attached email address.
We reckon, you used a different email address and would therefore ask you to send the communication with our customer service to info@spod.com to be reviewed by the Business Unit itself to improve services.
Thank you.
APP works great and is really fast. Intuitive handling! missing masks .............................................................................
Hello AntiViCo,
Thank you for taking the time to review our app, we're happy that it works well for you and your business so far. We assume that you are referring to the missing masks for the EU assortment, we're hoping to be adding these soon.