Overall rating
4.3
Counts per rating level
  • 71% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 7% of ratings are 1 stars
Edited May 8, 2019

This app shut down my entire store as well now for the second time! Nothing will load and i have lost so many sales. Wish this would work because i really did like it. Now i cant figure out how to get it off. I deleted it but its still there and my store is still down. Reached out with no response. So frustrating that i am loosing sales per minute.

Anagails
United States
23 days using the app
AppHero replied May 22, 2019

Unfortunately, our servers failed a couple of times for a very short period on 7 May and 8 May, this happened because we were overwhelmed with the fast increase of the number of stores that are using our apps. However, we solved this permanently as we have moved to bigger and much faster servers so that these issues won’t happen again.

May 1, 2020

It's a real great plugin, and what's even better is their customer care! Our custom theme didn't make the plugin work directly. But after a quick fix from their customer service we are already seeing an increase in conversions!

we buy now store
United Kingdom
About 19 hours using the app
February 15, 2021

app works well and it actually increased the average add to carts to our store. It's perfect, thanks!

The12King
Morocco
7 days using the app
November 16, 2019

why not have the quick add on mobile like the desktop????? makes no sense. it would be so cool if it had that option

The Good Ole Outdoors
United States
About 13 hours using the app
AppHero replied November 21, 2019

Thank you for your review. We decided not to add it on mobile, because the mobile screen was too crowded and it was difficult to click on the icon. However, we will take your comment into consideration in our next update and we will try to find a way to add it on mobile.

March 26, 2020

The product works very well. I reached out to support with an observation/suggestion about user experience, and they had implemented what I asked for within a single hour. The only feature I would suggest would be the ability to customize how the floating cart looks on your site (by uploading your own icon, perhaps, or choosing from some different icon options).

Wendigo
United States
About 3 hours using the app
July 30, 2020

App : 5/5 - Customer service 1/5. I use this app on my websites. Works fine on the 1st, not on the 2d because it seems it's not compatible with Best Custom Product Options app. When you need to have more than 3 variants, it does not display over 3 variants...

GolfCenter.fr
France
1 day using the app
AppHero replied August 1, 2020

We are sorry for the delay in replying to your email. We try our best to reply to our users and solve all their issues promptly. We reply within 24 hours and we apologize for any inconvenience that this may caused you. However, in your case, the app you use for custom variants is not compatible with our app, because the app is not creating variants in a standard way.

April 16, 2019

Broke my shopify store. Nothing will load. Great concept, poor execution. Like others I thought this would be a great idea, I wouldn't waste your time until the bugs are out.

The Oil Depot
United States
About 17 hours using the app
AppHero replied April 18, 2019

This problem is very specific to the theme "Venue" and we acted and fixed it immediately once we received your review.

January 26, 2024

Art julien
Spain
12 days using the app