syncX: Stock Sync
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,353)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its cost-effectiveness and ability to manage inventory across multiple platforms. It features an intuitive interface suitable for all tech levels and offers robust customer support, including personalized one-on-one assistance. The app is versatile, integrates seamlessly, and is continuously updated, enhancing user confidence. Extensive documentation and training further help merchants maximize the app’s features, making it ideal for both large and small operations.
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Downhill fast.
Uploading product does not work like it used to. Columns are not used for the correct information. Upload logs don't show details for variants.
We sincerely apologize for the inconvenience you've experienced with our product upload functionality. Your observations are critical to us, and we are committed to resolving these issues promptly.
We want to follow up on your earlier dissatisfaction regarding the imported products.
Can you please give us a chance to resolve this asap?
Will you be available for a quick call to resolve this issue more quickly?
We kindly request you reconsider your review, considering our commitment to making things right. Your satisfaction is our top priority, and we want to ensure that your next experience with us exceeds your expectations.
I really don't know what they did in the last update, but everything stopped working , without any change from our end. And not to mention that our previous active plan had every 1 hour scheduling and now they change it to 6-hour window , without telling us about. Our feed is not working 6 days now, we found out today and the support is taking ages to reply. We are of course moving to another app , this is totally unacceptable
Hi Oh Baby,
I'm sorry to hear about your recent experience with our service. We strive to provide reliable and efficient solutions, and it's disappointing to know that we fell short in your case.
Firstly, I'd like to apologize for any inconvenience caused by the changes in our scheduling intervals. We should have communicated these updates more clearly, and everything is okay now. The issue occurred because the app migrated to use the new Shopify GraphQL API and required an extra permission step before the feed could work again.
Regarding your feed issues and the delay in support response, I understand how frustrating this can be. We had resolved as your need, please do check from your end now.
Thank you for bringing these issues to our attention, and we apologize again for any inconvenience caused.
Thanks,
syncX: Stock Sync
12/03/2022. Back into the dog house, you go! David Foster
The Abbey The Abbey Since starting with these folks over a year ago, I can say they have come a long way. Their systems are working better after every update and can say they are working hard to elevate their App.
As you can see we started on a rocky road and have been able to over come the challenges. Great job team, keep moving forward. I have tried to respond to the app developer. They ask question no action, I respond in a professional manner with detail, no action. To say I am getting quite upset with this lack of service or even some dialog would be an understatement.
Regards
Retired PMP .
La App funciona bien, pero todos los años tengo el mismo problema con la renovación ya que a pesar de que me dicen que Shopify gestiona que se renueve de forma automática, no es cierto y me quedo colgado ya que debo ponerme en contacto con ellos para solucionar el problema y que vuelvan a reactivar la App. Todo esto nos crea en nuestra pagina web un grandísimo trastorno ya que durante muchas horas nuestros artículos están desfasados tanto en precios como en stock.
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced with the renewal process. We understand how critical it is for your store to stay updated with accurate prices and stock levels. While Shopify handles the billing, we will work closely with them to ensure this issue is resolved promptly for you in the future. In the meantime, please don't hesitate to reach out directly to our support team whenever you encounter any problems.
Your feedback is invaluable, and we're committed to improving your experience.
I've been using Stock Sync for 3 years and up until 6 months ago was happy with them. I have no idea what's going on on their end but my products when added have no images and no one knows how to solve the issue, I've had multiple images of the same image upload onto my website and no one knows why even after playing around and adding new feeds the issues weren't solved. I've been told by Stocksync that there are no product images in the feed and this is why I'm not getting the images in, however this is incorrect. Now I find almost 4,000 products have been added into my store, so I've got double of the one product. I've managed to undo this however that's not the point, and is it going to happen again. I've even had my own tech guy look at these issues. Currently looking for another app to do the job, I can't keep doing this and no one can fix the issues. Used to highly recommend this app.
This app spam asks me for a rating every time I log in, so here's a rating. Will you leave me alone now please.
OVER HALF OUR PRODUCTS DELETED - 1WK BEFORE BLACK FRIDAY & LEADING UP TO XMAS!!! Very disappointed with Stock Sync. I needed to tweek the add products feed, but this caused more than half our products to disappear - some deleted, despite the add feed apparently not deleting products already in your store already!!! products were re-imported, but all titles, descriptions, images, tags deleted/over ridden - we spent months optimising all our products for SEO - now all gone!!!!! response from Jor/Raj - which takes up to 24hrs is very blase - they do not seem to be bothered that our store now only has 95 products, when we had over 230 optimised products! AVOID!
We are sorry for the bad experience. From the logs, we don't see any trace of deletion or update of title, description, and tags. We hope that we can share one of the SKU so we have a closer look. We like to help you out, please reach us at support@stock-sync.com.
the last 3 months the app stopped working, contacted them numerus times via the contact us page, and got no response
I used this app for over 2yr, but the feed not working at least 2~3 days per month. since feed does not work 26 hours, after amazon prime day, and Friday night. we need to update price and qty, but no response and no update. major errors and problems, this matter is over and over again.
Update on 10.16.2020
We have used this app for a while on three stores. It is great when it works, but it rarely works correctly. But there are not many options out there and they do have good support, but they cannot fix what does not work
We are sorry for the experience that you are having. We understand managing 3 stores can be a hassle. We can see from the logs that the emails are received and processed successfully. Please do contact us at support@stock-sync.com so we can help you with the configuration. We really like to help you to resolve the issue.