syncX: Stock Sync

syncX: Stock Sync

Reviews (1,353)

Overall rating
4.6
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its cost-effectiveness and ability to manage inventory across multiple platforms. It features an intuitive interface suitable for all tech levels and offers robust customer support, including personalized one-on-one assistance. The app is versatile, integrates seamlessly, and is continuously updated, enhancing user confidence. Extensive documentation and training further help merchants maximize the app’s features, making it ideal for both large and small ...

June 19, 2024

Downhill fast.

Uploading product does not work like it used to. Columns are not used for the correct information. Upload logs don't show details for variants.

Zelouf Fabrics
United States
About 4 years using the app
syncX replied June 20, 2024

We sincerely apologize for the inconvenience you've experienced with our product upload functionality. Your observations are critical to us, and we are committed to resolving ...

July 24, 2024

App wiped a load of data off live site, 3 weeks later no reply off support. Reported to Shopify, may be they have gone under.

Distinctly Living
United Kingdom
Almost 2 years using the app
syncX replied July 25, 2024

Hi Distinctly Living,

We are truly sorry to hear about the problems you've experienced and the delay in our response. Your feedback is extremely important to us, and we ...

July 16, 2024

Great app, but sadly the customer support sucks. They take ages to answer. For me speed is the key. Having problems and taking alot of time to solve it is not good for any business.

Dofts
Sweden
7 months using the app
syncX replied July 22, 2024

Hi Dofts,

Thank you for your feedback. We're sorry to hear about your experience and understand your concerns.

We apologize for not responding on time and assure you that we ...

May 20, 2024

We have had no luck in getting any type of response from support when contacting. It is incredibly frustrating when setting up a new app that you are hopeful it does what you need it to for your store. When no one is available to assist in anything, it makes things much more difficult. I set up in two stores thinking this would be a great fit, but after frustration and lack of response from the ...

Fatty's Smoke Shop - Hearne
United States
7 days using the app
syncX replied May 23, 2024

Hi there,

Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience and frustration you've experienced with our support team. We ...

July 28, 2024

This app is a scam. The company that makes this app has charged my shopify account hundreds of dollars that I did not agree to and now they will not refund me and nor will shopify. Avoid using this app.

1buy.au
Australia
6 days using the app
syncX replied July 30, 2024

Hi 1buy.au,

We apologize for the inconvenience you've experienced with Stock Sync. We have issued the refund to your store in app credits. We did not charge you any extra ...

March 21, 2024

I installed the app tried to communicate to Ray on their chat which does not allow me to type. I then communicated via email as an alternative com. not getting feedback from them yet. Frastrated customer.

TOUCH COLLECTIONS
South Africa
2 days using the app
syncX replied March 24, 2024

We are really sorry to hear about your frustration. Your feedback is important to us, and we're committed to resolving any issues you face. I'll ensure that our team ...

July 20, 2024

It was really difficult to set up, and after hours of trying to contact support, I have given up. This app is not designed for their users at all. I feel like I need a Shopify Expert to help me set it up. Also, the support chat doesn't respond, and the support email I sent bounced back, telling me to use the chat. This is a shame because the reviews of when the app works look good.

Happy Pet Life
Australia
About 3 hours using the app
syncX replied July 22, 2024

Hi Happy Pet Life,

I'm sorry to hear about your recent experience with our service. We strive to provide reliable and efficient solutions, and it's disappointing to know that ...

Edited December 3, 2022

12/03/2022. Back into the dog house, you go! David Foster
The Abbey The Abbey Since starting with these folks over a year ago, I can say they have come a long way. Their systems are working better after every update and can say they are working hard to elevate their App.
As you can see we started on a rocky road and have been able to over come the challenges. Great job team, keep moving forward. ...

The Abbey Collection
Canada
About 6 years using the app
Edited September 9, 2024

La App funciona bien, pero todos los años tengo el mismo problema con la renovación ya que a pesar de que me dicen que Shopify gestiona que se renueve de forma automática, no es cierto y me quedo colgado ya que debo ponerme en contacto con ellos para solucionar el problema y que vuelvan a reactivar la App. Todo esto nos crea en nuestra pagina web un grandísimo trastorno ya que durante muchas ...

CSYSTEM REINOSA | Tienda de Informática Online en España
Spain
Almost 5 years using the app
syncX replied September 11, 2024

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced with the renewal process. We understand how critical it is for ...

Edited November 23, 2023

I've been using Stock Sync for 3 years and up until 6 months ago was happy with them. I have no idea what's going on on their end but my products when added have no images and no one knows how to solve the issue, I've had multiple images of the same image upload onto my website and no one knows why even after playing around and adding new feeds the issues weren't solved. I've been told by ...

Sex Toys Erotica Adult Shop
Australia
Almost 5 years using the app