Overall rating
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, customization options, and seamless supplier syncing, making it ideal for managing large inventories. Its automation of inventory updates enhances productivity and optimizes stock management. Despite occasional issues, the support team is generally efficient in resolving them. The app is also praised for its affordability and positive impact on sales and efficiency.

May 16, 2023

This team knows what they are doing, but there is much information to wade through. Even though they don't always have the quickest response times, they make up for it with their desire to make sure everything is correct and flows smoothly. Sometimes it is better to be patient and make sure everything is set right for what you want to do. One button or switch in the wrong position can change the whole output of your site. There is a learning curve, but the amount of time saved and the output quality far outweighs the learning experience.

United States
8 months using the app
SyncX replied May 18, 2023

Thank you for leaving us a review! 🤗  It was a pleasure chatting with you. Know that we're always here to help if you need us. Just a click away! 😉 

Edited November 25, 2022

I have been using this app for over 12 months, the support could be better when you initially contact with an issue but all issued have been resolved and the app works great when set up correctly

Fight Co
United Kingdom
About 3 years using the app
SyncX replied November 9, 2022

Dear Fight Co,

We want to sincerely apologize for the negative experience that you had with our customer support team for not providing the level of service that you’ve come to expect.

Going forward, we are going to take steps to ensure that this situation does not happen again.

We hope that you reconsider your review and we would be incredibly grateful.

We truly hope to resolve your issue completely.

October 29, 2022

App is great in terms of functionality, wished pricing was a bit better and more plans and more scalable for a lot more feeds instead of 5! We want 50, 100 feeds!

All Homely
United Kingdom
12 months using the app
SyncX replied October 29, 2022

Thank you so much for leaving us a review! We are glad to hear your wonderful feedback, we look forward to continuing to impress! 🤩

You can reach us at support@stock-sync.com to request a custom plan that could cater you prefectly.

Edited May 17, 2023

The app is not friendly and there are no youtube videos.

The only videos you see are old and not relevant to the features that you see here.
Their YouTube is garbage... there's no support.

South Africa
1 day using the app
SyncX replied May 9, 2023

Dear AlexBender.co.za,

We humbly apologize for your unfortunate experience with our application and support service.

We're sorry you had a bad experience with our youtube videos! We are working hard on making the new youtube videos more informative and helpful.

We scheduled a call, and I see you didn't join. If there are any specific problems we can help with, please schedule a call so we can help you. We're here to help!

We suggest you contact Stock Sync support @ stock-sync.com - so we can overcome your problem.

We truly look forward to hearing from you again.

April 1, 2023

Great Service so far, quick to respond to issues. Would give 5 stars for some further improvements such as randomised roundups.

United Kingdom
9 months using the app
SyncX replied April 3, 2023

Thank you so much for leaving us a review! We are glad to hear your wonderful feedback, we look forward to continuing to impress! 🤩

You can reach us at support@stock-sync.com to elaborate further on the randomised roundup as we can help provide the solution.

November 9, 2021

I started using the app for updating our inventory through CSV files, took a little while to set up but ended up working perfectly. After that, I got interested in updating through Rest API, which was even more tedious to set up. Customer service took a couple of days to answer but helped solve the issue, definitely would recommend it.

Evinmotors PR
United States
About 1 year using the app
November 16, 2021

Really great app to handle product and management inventory. Basically feature only allows to update variants but there is a beta feature to add variants to existing products thank you very much to the dev for your help on that. I would gladly give a full heavy five star when this functionality goes live - this would be a competition killer feature. Also, I would appreciate being able to communicate live by chat rather than by email would be much easier and faster to deal with feed issues. Overall I recommend this app over any other.

11 months using the app
June 28, 2021

Great app, I manage many products with this app but this could use a live chat feature also which would be good

Swish Furniture
United Kingdom
Almost 2 years using the app
Edited November 9, 2020

Stock Sync has been helpful to save me tons of times. Fast and efficient support team comes with it, I easily recommend this sync app over the ones I tried before.

Gaby Style & Passion
Almost 5 years using the app
June 1, 2021

Super Helpful Great App. Support Staff are responsive to requests and the App just does what its supposed to. Great pricing with the ability to pay as you grow

Velo Workshop
New Zealand
Over 1 year using the app