syncX: Stock Sync

syncX: Stock Sync

Reviews (1,353)

Overall rating
4.6
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its cost-effectiveness and ability to manage inventory across multiple platforms. It features an intuitive interface suitable for all tech levels and offers robust customer support, including personalized one-on-one assistance. The app is versatile, integrates seamlessly, and is continuously updated, enhancing user confidence. Extensive documentation and training further help merchants maximize the app’s features, making it ideal for both large and small ...

Edited October 30, 2024

Update: I have been using the app now for a while. I like everything fine but the pricing is not very good. I have a small businesses but we work with several distributors and files to sync. The pricing has gotten to where if I add more feeds the monthly cost is more than the Shopify store. It just isn't a good value for me. I am looking for a cheaper alternative now.

So far the program has been ...

Adventure Parts
United States
4 months using the app
syncX replied July 26, 2024

Hi there,

We understand your concerns. Please reach out to support@stock-sync.com so that we can suggest the best way to reduce costs.

We apologize for the frustration. ...

Edited October 2, 2024

Have used this app for several years now. It is a great app but some of the feeds randomly stop working. When you contact support they only superficially review the problem, so it takes 3 - 5 contacts and lots of typing to get them to understand what is happening. Because of time zone each contact takes a day to resolve so the entire process uses lots of time. This happens over and over.

The ...

Atomic Dev Store
United States
Over 7 years using the app
February 24, 2017

I'm using this app for a few days and set up went great, testing also working great with my customer ERP and FTP, but suddenly the app stops working, since this morning, and nobody is returning my messages, no one is answering... what's happening ??? Is there a status page or a website where we can check the app status??

Tempka
France
Almost 3 years using the app
September 17, 2020

Have used the app for basic updating of on hand stock quantities. Wanting to add a supplier with mass quantities of data and really struggling to get any assistance from the support email with this app.
Currently looking for another app to assist with uploading product and inventory because of the lack of support

bunkies NZ
New Zealand
Over 2 years using the app
September 11, 2017

Slow and unhelpful customer support, the tool work as it should but the support is poor.

Dirtbikebitz Store
United Kingdom
Over 1 year using the app
January 12, 2021

Stocksync promisses are great, however their servers are absolutely unreliable and rarely complete its tasks on time. Either uploading a file mannualy or via automatic feeds, it just takes a long time "processing" and sometimes it fails without completing the task. Not recommended for stores that need accuracy.

Gut Gut
Brazil
Over 1 year using the app
syncX replied January 12, 2021

Hi there

We deeply apologize for the trouble you have faced as we did have a server issue 2 days ago. Our team has already fixed the issue, and Stock Sync is working as usual ...

January 22, 2024

App works well...when it loads that is. My site has been delayed because this app never loads. Everything else loads on my laptop just fine, so I know it's not my connection. Sometimes app won't load at all, other times it'll load but I can't get products to sync. Frustrating.

Just a Girl Clothing
United States
4 months using the app
syncX replied January 30, 2024

Hi Just a Girl Clothing,

We've noted your concerns about the app's loading issues and product syncing. We appreciate your feedback and are actively working to address these ...

August 28, 2023

Easy to setup, I did have some issues but they were fixed, although support is a little slow, works as it should. But $15 and can only sync the feed every 8hrs is terrible. Will be looking for another app that isnt so tight on scheduling.

Custom Football Gifts
United Kingdom
3 months using the app
syncX replied August 30, 2023

Hi there

We deeply apologize for the trouble you have faced. I understand your concerns and would like to help you find a solution that works for your budget.

Let me brief ...

January 27, 2021

The app creates duplicates while making an addition , which is horrible if you have products over 1k. I also try to undo actions and it did not work.It also explained that when you undo task you get your credits back. I spent 15 dolar in a day and result is 2 star. I did not receive any support so far. It may synce qty, except that good luck with this app..

minnako
Türkiye
3 months using the app
syncX replied January 27, 2021

We are sorry about this duplicate issue. There is an Undo function to restore it back. The Undo will revert back the credits and remove those newly imported products. We ...

December 21, 2017

Seems like it would be great, but support takes to long to get back to you and is not very clear in their response. After days of back and forth, I figured out the issue before they did.

Snowangelpac
United States
21 days using the app