Overall rating
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient inventory management, particularly for businesses with large inventories and multiple suppliers. It's praised for its automation of stock updates, customizable plans, and user-friendly interface. Features like updating quantities from a spreadsheet, automatic creation of new products, and setting margin rules are highly valued. Despite occasional complexities, merchants commend its automation capabilities, cost-effectiveness, and customization options. It's recommended for those seeking to automate inventory tracking and manage pricing.

October 20, 2023

very disappointed with building the product section as for three weeks I could not fix an issue. Every time I emailed the person that day who read it did not read previous messages and then I had to repeat myself over and over finally nothing was fixed and the case was closed once I complained. Many feeds are not updated and most have not new item. Also, you cannot see the feeds you have to specifically ask for it. This whole process takes weeks and finally, you just give up.

United States
About 2 years using the app
SyncX replied October 23, 2023

We apologize for your frustrating experience with building the product section. Your feedback is valuable, and we're committed to improving our communication and resolving the issues promptly.

Please get in touch with our support team again so we can address your concerns and ensure your feeds are updated as expected.

Thank you for being so patient.

November 29, 2023

It amazes me how bad the support on this app is. You go back and forth so many times, only to be asked to most basic questions (after more than 1 month!) about a sync.

Especially 'Raj' seems to be missing some expertise.

The app has a lot of great features, but if something does not work, it is a true nightmare to get it fixed.

For example, they had me e-mail them more than 10 times because of an issue I could not solve. It turned out they applied a filter in the backend that they forgot to turn off...

This is just one of the many things that keep going wrong. I am too invested to pull the plug, but also just tired of going back and forth with support.

If you are lucky, there are a few support members that do put in the effort to solve your issues (if you have any). But do not expect too much.

About 1 month using the app
August 28, 2023

Easy to setup, I did have some issues but they were fixed, although support is a little slow, works as it should. But $15 and can only sync the feed every 8hrs is terrible. Will be looking for another app that isnt so tight on scheduling.

Custom Football Gifts
United Kingdom
3 months using the app
SyncX replied August 30, 2023

Hi there

We deeply apologize for the trouble you have faced. I understand your concerns and would like to help you find a solution that works for your budget.

Let me brief you on how the subscription works. When you choose the plan with every 1-hour schedule, every feed is entitled to get an hourly update. Unfortunately, we can't adjust it for specific feeds.

This means that if you want an update every hour for the 'stock update' feed, the other two feeds will also receive hourly updates.

However, we can suggest a way to get 4-hour update since you have only used 2 Update feeds.
All you have to do is duplicate the 'stock update' feed and run it at a different time.

We hope that you would give us another chance to make it up to you. Please do not hesitate to contact us if there are any troubles or problems that you encountered upon using Stock Sync. We will do our best to resolve it.

Kind regards,
Stock Sync team

September 17, 2020

Have used the app for basic updating of on hand stock quantities. Wanting to add a supplier with mass quantities of data and really struggling to get any assistance from the support email with this app.
Currently looking for another app to assist with uploading product and inventory because of the lack of support

bunkies NZ
New Zealand
Almost 3 years using the app
September 11, 2017

Slow and unhelpful customer support, the tool work as it should but the support is poor.

Dirtbikebitz Store
United Kingdom
Over 1 year using the app
January 12, 2021

Stocksync promisses are great, however their servers are absolutely unreliable and rarely complete its tasks on time. Either uploading a file mannualy or via automatic feeds, it just takes a long time "processing" and sometimes it fails without completing the task. Not recommended for stores that need accuracy.

Gut Gut
Over 1 year using the app
SyncX replied January 12, 2021

Hi there

We deeply apologize for the trouble you have faced as we did have a server issue 2 days ago. Our team has already fixed the issue, and Stock Sync is working as usual since.

We hope that you would give us another chance to make it up to you. Please do not hesitate to contact us if there are any troubles or problems that you encountered upon using Stock Sync. We will do our best to resolve it.

Kind regards,
Stock Sync team

January 27, 2021

The app creates duplicates while making an addition , which is horrible if you have products over 1k. I also try to undo actions and it did not work.It also explained that when you undo task you get your credits back. I spent 15 dolar in a day and result is 2 star. I did not receive any support so far. It may synce qty, except that good luck with this app..

3 months using the app
SyncX replied January 27, 2021

We are sorry about this duplicate issue. There is an Undo function to restore it back. The Undo will revert back the credits and remove those newly imported products. We received your support ticket and replied within 4 hours. We have to apologized that for the wrong impression. Stock Sync received many 5 stars reviews from users who love us but we are helping many merchants so please give us more time and up to 1 day to reply to you.

December 21, 2017

Seems like it would be great, but support takes to long to get back to you and is not very clear in their response. After days of back and forth, I figured out the issue before they did.

United States
21 days using the app
February 24, 2017

I'm using this app for a few days and set up went great, testing also working great with my customer ERP and FTP, but suddenly the app stops working, since this morning, and nobody is returning my messages, no one is answering... what's happening ??? Is there a status page or a website where we can check the app status??

15 days using the app
Edited January 24, 2021

There is nowhere to contact the support team which makes it hard if you have a specific request hence the low rating.

Fase Wear Sverige
4 days using the app
SyncX replied January 24, 2021

Hi there,

We are very sorry for the bad experience on Stock Sync. Our team is quite sad about the 2-star app reviews.

You can always contact us using these 3 ways: One can be found on the Stock Sync page on the top menu by clicking on 'Support' and 'Contact Us’.

The second is when setting up the feed, it will be at the bottom of the settings.

The third will be the Shopify app listing and click on the 'Get Support' button.

We are doing our best to help it works. Would you reconsider the review and give us another chance?

Warm regards,