syncX: Stock Sync

syncX: Stock Sync

Reviews (1,342)

Overall rating
4.6
Counts per rating level
  • 89% of ratings are 5 stars
    1.2K
  • 4% of ratings are 4 stars
    49
  • 1% of ratings are 3 stars
    13
  • 1% of ratings are 2 stars
    13
  • 5% of ratings are 1 stars
    70
What merchants think

Feedback submitted

Merchants highly recommend this app for automating inventory updates across multiple platforms, praising its efficiency and broad integration capabilities, including Google Sheets. They appreciate the responsive and knowledgeable customer support, which offers live troubleshooting. The user-friendly interface, complete with detailed documentation, makes it accessible for those with limited tech expertise, enhancing inventory management for businesses handling large volumes of data.

December 21, 2017

Seems like it would be great, but support takes to long to get back to you and is not very clear in their response. After days of back and forth, I figured out the issue before they did.

Snowangelpac
United States
21 days using the app
Edited January 24, 2021

There is nowhere to contact the support team which makes it hard if you have a specific request hence the low rating.

Fase Wear Sverige
Sweden
4 days using the app
syncX replied January 24, 2021

Hi there,

We are very sorry for the bad experience on Stock Sync. Our team is quite sad about the 2-star app reviews.

You can always contact us using these 3 ways: One can be found on the Stock Sync page on the top menu by clicking on 'Support' and 'Contact Us’.

The second is when setting up the feed, it will be at the bottom of the settings.

The third will be the Shopify app listing and click on the 'Get Support' button.

We are doing our best to help it works. Would you reconsider the review and give us another chance?

Warm regards,
Azza

July 25, 2021

Asked for a paid subscription straight away...no thanks.......................................................

TheArtistsQuarter
United Kingdom
9 minutes using the app
syncX replied July 25, 2021

From Shopify app history, you have installed the app in Oct 2020. Stock Sync has 14 days free trial so it already expired when reinstalling the app on July 25th, 2021. That's why the app show needs to upgrade to a paid plan. Sorry, we can't reset the free trial every time users reinstall because that will cause some users to keep uninstall and reinstalling the app. I hope you are seeing this.

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