syncX: Stock Sync

syncX: Stock Sync

Reviews (1,353)

Overall rating
4.6
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its cost-effectiveness and ability to manage inventory across multiple platforms. It features an intuitive interface suitable for all tech levels and offers robust customer support, including personalized one-on-one assistance. The app is versatile, integrates seamlessly, and is continuously updated, enhancing user confidence. Extensive documentation and training further help merchants maximize the app’s features, making it ideal for both large and small ...

September 18, 2023

The worst Sync app ever! We have been trying to reach them for last 2 weeks even complained them to Shopify. But still no one replied yet. We need to stop subs and get a refund for last two months. As the app stopped working and no one helped at all. I do NOT recommended anyone who need to regular Inventory Sync. Unprofessional, Unresponsive and You cannot make a business plan with these guys.

SEYMAYKA
Australia
About 2 years using the app
syncX replied September 19, 2023

We're truly sorry 😞 to hear about your negative experience. Upon reviewing your ticket, we can confirm that we responded promptly on the same day. However, it appears that we ...

May 21, 2017

Not Very Reliable - Paid extra to have hourly updates and nothing is updating over 24hrs still nothing - contacted support no reply from them

Shane Todd Gifts Uk
United Kingdom
About 2 years using the app
Edited January 5, 2022

Stock is not updating for products. Having to manually edit thousands of SKUs is a major pain. What's worse is stock not updating is leading to customers buying out-of-stock items. Sent support an urgent email and haven't received a response since June 2020.

casaza store
United States
About 2 years using the app
syncX replied January 4, 2022

We apologize for the unfortunate experience that you have encountered with our system. We believe there is a misconfiguration in the setting of the feeds. This can be ...

Edited November 12, 2024

The app is working well, but if you scale and have multiple feeds their support is super bad, they answer after a long time and in many cases don't solve the problem, the support here is the most important thing because for stores that have many feeds sometimes things can stop working and only they can fix.
Moreover, there is an ongoing error that doesn't update the stock on time, we had over 100 ...

Balardi
United States
About 2 years using the app
syncX replied January 24, 2024

Thank you. It's great to hear Stock Sync is the best for your three stores! Really appreciate your wonderful feedback. 🙌💕

Edited August 1, 2017

not easy to figure out if your file is working or not and there's pretty much always a server delay - meaning you submit your file but it's usually 2 hours later when its updated so if you're in a rush it won't happen - today I've waited more than 4 hours and am still waiting...

Parks Canada Shop
Canada
Almost 2 years using the app
Edited August 17, 2020

Three days and no response from support. 1st support question was answered in about 12 hours, 2nd is in limbo and we cannot get our products straightened out until they respond. Very frustrating! UPDATE: Just responded after 4 days, but still can't get resolved, saw support ran an import session at 9:30am this morning, its now 7:30 PM, and did not get an update. I'll re-rate the support, but ...

LingerieBrat
United States
Over 1 year using the app
syncX replied August 16, 2020

Sorry for not getting back to you sooner. We understand the products added wasn't group into variants. It is mainly an issue on setting up or the feed don't a variant group ...

January 25, 2022

The app was good when I started using it but whenever there is a problem it is very difficult to get them to resolve anything. when I first signed up for this service they charged me for the number of SKUs that were on the feed. now they are counting all the products in my store and refusing to provide an update unless I upgraded. This is very unfair because the other products in my store are in ...

Everybeaute
United States
Over 1 year using the app
syncX replied January 25, 2022

We apologise for the bad experience you are having. By default Stock Sync will scan all products to find matching SKU. But Stock Sync also come with a powerful filtering to ...

July 4, 2023

I do not recommend to anyone, constant problems and miscommunication. Money is paid, the store does not work.

Mano batai gražūs
Lithuania
Over 1 year using the app
syncX replied July 4, 2023

Dear Mano batai gražūs,

I'm sorry to hear about your experience. We apologize for any inconvenience caused and understand your frustration.

We strive to provide the best ...

Edited July 19, 2018

My feeds keep stopping somehow, causing items that are sold out to not update. A major problem, obviously. I never changed the settings after starting the feed, yet they continue to have this problem. App worked fine for years, so Im not sure what the issue is. The last 2 months have been really awful though.

Pro Spec
United States
Over 1 year using the app
Edited November 17, 2017

Bad support I have ever experienced, they took money for nothing. I have tried a lot with support. Nontheless, they were incompetent and going through endless loops with no help at all, probably they know for sure that they are not that good and that is why they ask for 5 stars before you use the app

Inspite of subscription fees that I paid throgh shopify, when I press on update now for the feeds ...

Lfancyelite
Saudi Arabia
Over 1 year using the app