syncX: Stock Sync

syncX: Stock Sync

Reviews (1,356)

Overall rating
4.6
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its cost-effectiveness and ability to manage inventory across multiple platforms. It features an intuitive interface suitable for all tech levels and offers robust customer support, including personalized one-on-one assistance. The app is versatile, integrates seamlessly, and is continuously updated, enhancing user confidence. Extensive documentation and training further help merchants maximize the app’s features, making it ideal for both large and small ...

Edited January 23, 2024

Back down to 1 star. Keeps wasting my credits and importing products previously imported before

Black Diamond Label
Australia
About 2 months using the app
syncX replied January 14, 2024

Dear Black Diamond Label,

We apologize for the frustration caused by the credit and product import issues you encountered. Your feedback is crucial, and we're committed to ...

June 13, 2021

Wow! Very terrible! I tried to upload using the CSV and then it only worked for some fields. So the rest of the fields I had to do it Manually. Now it erased most of my newly added product. Terrible!!!!!

Pin A Deal
Australia
About 2 months using the app
syncX replied June 14, 2021

We are sorry for the unfortunate experience that you have encountered with our system. We believe there is a misconfiguration in the Add Feed, as the Add Feed does support ...

April 13, 2016

The application has corrupted or incorrectly set thousands of product entries during multiple runs of different import schemas. Customer support is unresponsive and takes forever even to acknowledge you have reported a problem. This is unacceptable as it leaves thousands of items with incorrect prices and quantities! I can no longer trust my product inventory being represented to my customers ...

Diamonds Magic
United States
About 2 months using the app
Edited September 19, 2022

Products did NOT stay up to date, we had to cancel 8 orders because they were NOT updated with the shipper, then they refused to refund unless we reloaded. We have been online 20 years, the WORST

Elegant Wickedness
United States
About 1 month using the app
syncX replied August 23, 2022

Dear Elegant Wickedness,

We humbly apologize for the unfortunate experience you had with our application and our support service.

The support service had an issue with the ...

April 8, 2021

Way too cumbersome to deal with the interface of this app. Its like you are working in C++ environment and on top of that upon contacting the support team; they seems irrelevant of the customer questions. I am asking something else and they are responding something else. My humble suggestion is that you MUST introduce live chat service in which you can take up customers queries in live mode and ...

Emaarkt BV
Netherlands
27 days using the app
syncX replied April 9, 2021

We are very sorry for the bad experience that you are having. We understand Stock Sync has tons of customizable settings which required spend some time to learn but once get ...

January 11, 2018

Sync from google doc does not work. It has been 3 weeks since I wrote an email with the screen shots. No one has bothered to get back. Poor service!

Mrpl2
India
25 days using the app
Edited October 18, 2017

Tried to get the SOAP connection working and asked for support, two days later I was told to try again at the end of the week. I did, still didn't work and asked for an update and nothing. Not very good customer services. Please reply!!!!

You Smell Nice
United Kingdom
20 days using the app
Edited July 20, 2020

terrible support, they dont refund they waste time and i suggest if you need actual help to avoid this APP.

Raj and his team of timewasters will respond back every 24 hours to lead you into an endless time waste.

horrible support for an app that charged me 50$ only to waste a week of my time and am now spending a week fighting to get a refund.

shopify support should be ashamed of leading their ...

Decals Hut
Canada
17 days using the app
syncX replied July 20, 2020

We are very sorry about the bad experience. I believe Raj already did our best to help out with 10 new products imported and 2000 over quantities and prices updated. We ...

January 14, 2020

I'm convinced these reviews are fake. I spent nearly 2 weeks of going back and forth with support simply asking how to link products properly on what should have been a simple integration to my Shopify store. I was attempting to link my products to download for dropshipping and the app completely messed up my products switching hundreds of product names, prices, descriptions and inventory numbers ...

SLATE + SALT
United States
10 days using the app
syncX replied January 15, 2020

Dear Lyndsay, we are sorry for the bad experience you had on Stock Sync. We really like to help you get Stock Sync to help automate the update of inventory on your stores. We ...

May 20, 2023

I just keep getting a message saying your site is down and i cant install and open the app properly. Is this temporary?

My Store
Australia
9 days using the app
syncX replied May 21, 2023

Dear My Store,

We sincerely apologize for the unpleasant experience you had with our application.

Our app is now back up and running smoothly. Please feel free to reinstall ...