syncX: Stock Sync
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (727)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its robust inventory management capabilities, particularly in automating updates, pricing rules, and product imports. It supports multiple file types and integration methods, offering both automatic and manual synchronization options. The app is praised for its reliability and intuitive design, making it accessible without technical expertise. Customer support is frequently commended for being responsive and knowledgeable, quickly resolving issues with personalized assistance.
Refine
-
By rating
Really useful and reliable app with great support service who are always there to help with setting up new feeds etc.
Thank you for your kind words! 🤗💕 We're glad you find the app useful and our support team helpful. Let us know if you ever need any assistance!
I am extremely disappointed with the service I received from Stock Sync. Despite high expectations based on their marketing promises, my experience has been far from satisfactory.
Firstly, the integration process was overly complicated and time-consuming. The lack of clear, comprehensive documentation made it even more frustrating. When issues arose, customer support is unhelpful, often taking days to reply with generic, uninformative answers.
Additionally, the performance of the service has been subpar. Frequent synchronization errors have caused disruptions in my inventory management, leading to overselling and stockouts. This has not only caused financial loss but also damaged my reputation with customers.
In summary, Stock Sync has failed to deliver the reliability and support I expected. I hope they take these issues seriously and make the necessary improvements to their service.
I do not recommend making use of Stock Sync!
Hi Media Alliance CT,
Thank you for your feedback, and we sincerely apologize for the issues you’ve experienced. We regret the challenges with the integration process, documentation, and support, as well as the synchronization errors impacting your inventory.
We take your concerns seriously and are committed to resolving them. To ensure a more reliable experience, we’re improving our support response times and documentation while addressing performance issues.
Please allow us to assist you further and make things right. We value your trust and appreciate the opportunity to improve.
Thanks,
syncX Team
I've been using it for six months now, and it works great. The tech support always resolves any issues I create, rather than just referring me to a manual like many others do. Over this time, I've also seen the app evolve with new features, which gives me confidence that it's a top-tier product.
Thank you for your kind words! We're thrilled to hear that the app has been working great for you and that our tech support has been helpful. It's fantastic to know you've noticed the continuous improvements. We're committed to keeping the app top-tier for you! 🙌🙌🙌😍
It is a very good App and i get help very fast and professional when i did not know exactly how to set up the feed from one of my suppliers.
Can recommend this app...
Michael from Sweden
Thank you, Michael! We're glad you found the app helpful and received fast, professional support with setting up your supplier feed. Appreciate the recommendation! 😻😻😻
I've been using StockSync for a while now, and although it took some trial and error at the start, it works fantastically. The tool offers incredible versatility with a wide range of available integrations, making inventory management much easier. One aspect I particularly appreciate is the excellent customer service, always ready to assist. Whether you're managing a large or small number of products, StockSync is one of the best options available, especially considering the value for money. Highly recommended!
Thank you for your feedback! We're glad to hear that StockSync has made inventory management easier for you and that our customer service has been helpful. We appreciate your recommendation and are happy you're enjoying the value and versatility of the tool! 😘😘😘
Perfektes System funktioniert perfekt, diese app ist gut geeignet um Produkte oder Daten zu aktualisieren und importieren
Thank you! 😊 We're glad the system is working perfectly for you! 🙌
I've used this app for 3 different websites and started with the older version. I love the improvements and new look. Much easier to work with although some parameter input is still hard to understand. Tech support is always quick and helpful and answers all of my questions, or solves the problem. I highly recommend this app for both inventory management and adding and removing inventory to your store.
Thank you for your thoughtful feedback and continued support! We're glad you love the improvements and find the app easier to use. Your insights on parameter inputs are valuable, and we'll keep working to make things even clearer. We're happy our tech support has been helpful—thank you for recommending us! 😊🤗💕
Longtime user, recent fanboy!
We use Stock Sync to power 4 web stores and recently became a supplier ourselves. With the facelift this spring, the app received additional error handling that has made it absolutely rock solid. Love the new flexible pricing plans too!
Our interactions with support staff have been great. Thoughtful responses to our questions, and they've even implemented one or two of our feature requests over the years. Highly recommend.
Thank you so much for the review 😍
Tried to setup this app to sync my Square store and Shopify. Sadly they do not document this process and their support did not have any helpful information. Already requested a refund from them.
Hi Slightly Furry Beverage Company,
We sincerely apologize for the inconvenience you've experienced. We've assigned a dedicated executive to personally assist you and ensure everything is set up smoothly. Additionally, we will extend your free trial until the feed is fully up and running to make up for the delay.
We're here to support you and genuinely appreciate your patience as we work to resolve this as quickly as possible. If you have any further concerns, please don’t hesitate to reach out directly.
Thanks,
syncX: Stock Sync Team
Great app and good support