Reviews (250)
Refine
-
By rating
Fails to sync correctly albeit constantly manually syncing. Reporting is awful and required to go through numerous different reports to find information. Costs incorrect when using bundles (records stock cost at child and parent part). Poor support from service team.
Worst app on here, do not use for inventory. 0 stars No customer support whatsoever, messes up your inventory just sitting there.
Stocky is absolutely a piece of garbage. Constantly down, orders won't sync up properly, how are we supposed to run a business like this?
Hi Diamond Tool Store, thank you for taking the time to leave a review about your recent experience using Stocky. We are aware that some of merchants had issues accessing the app but this should be resolved now. If you are still experiencing issues with logging in or syncing your orders, please reach out to our authenticated support in our Help Center for further assistance. -Shay, Shop Support
This app is a great app, I love it. I am only giving it a one start because Shopify feel only people that have POS Pro should have it. I want to use it for my purchase ordering, if I would like to continue using it I have to pay $89 to upgrade to POS Pro which is useless to me as I do not have a shop. I'd be happy to upgrade Shopify as I would use the additional functions. But as it stands their pricing is a rip-off!!
Same as most below - this App is way away from being fully functional as a inventory tool. How Shopify doesn't allow for incoming Purchase Orders in their stock availability amazes me especially in these times of challenging supply chain disruptions. Are we the only company trying to pre-sell incoming stock?
Garbage App. Shopify buying your app is the kiss of death. Mean's you'll never see an update or bug fix ever again. Reviews are filled with bad experiences and the app is missing core functionality like being able to apply different shipping costs to the COGS. If I buy 100 feathers and 100 bricks, the shipping cost will be evenly split across 200 items and there is no way to easily custom tailor these costs. It hasn't changed for the past 3 years. No improvement. Shopify is negligent at best.
Hello Sanshee, thank you for taking the time to leave your review. I'll let our developer know about your feedback. They look into feedback from merchants and take it into consideration for use on our platform. I'm sure other merchants such as yourself have had similar needs, so we may see this feature implemented on Shopify in the future!
Horrible....VERY time consuming if you want it to actually so something right. Probably have to hire someone just to sit on this app 40+ hours a week or it will be extremely inaccurate and basically useless. NOT RECOMMENDED!!!
Hello there! Thank you for taking the time to leave a review for Stocky, we really appreciate your candid feedback. And I'm sorry to hear that you're having some trouble, I will follow up with you via email to discuss this further, as well as to get any other pieces of feedback you would be willing to share with us. Thank you, Liana.
So, I rarely place a negative review but this time I just have to share. Months later, Shopify just doesn't seem to care to resolve the issues so time to share. Sorry in advance for the long post. I am busy just like every other shop owner out there so I am super not happy with having wasted so much time trying to set up things like the barcode scanner, label printing when receiving orders, etc. only to never have the issues resolved.
Stocky has tons of potential but is VERY POORLY SUPPORTED. Don't bother asking their support for help shopify first liners have to idea it is now a shopify app (not new news) so after to argue with the agent, they ask their manager and finally they are forced to try to help you. But honestly if you spent an hour on the app you would know more than their agents. Every answer gets escalated then nothing. Sometime you get an email of instructions but no actual help beyond that.
Hi Guys,
I am so saddened to write this review as this app and support was second to none on Shopify.
Unfortunately now that it has been sold and Seb is no longer supporting it, basic functionality is no longer working like stock takes and stock adjustments if you have a large amount of SKU's, so after a year of working with this system we will be back to the drawing board to find another inventory system that can just track inventory in multiple locations with the Shopify platform.
I have been trying to work this out with the new support team to no avail for the last few months.
Hi there, thank you for taking the time to share your feedback with us - we appreciate it. I am sorry to hear that you have been experiencing issues with the stock adjustments and stock takes with larger volumes of SKU's - this should not be the case. I will be reaching out to you via email to see if there is any assistance I may be able to offer that will get Stocky back to playing a valuable role in your business. Thank you - Beckha.
Shopify loves making things harder on their customers, and trying to force them to spend more money every month. Another terrible app to go along with the worst POS system ever made. If you see shopify is the developer just assume its worthless. UPDATE: Shopify has just made their inventory manangement even worse. Yet another shady move to try and force you into paying extra for POS Pro. This company sucks
Hello there! We appreciate you for taking the time to leave a review for Stocky, we really value your candid feedback.
I'm sorry to hear that you're having some trouble, I will follow up with you via email to discuss this further, as well as to get any other pieces of feedback you would be willing to share with us. Thank you, Liana.