Beloved underwear retailer Thinx uses apps to make everyone’s lives a little easier. Customers get their questions answered faster. Company employees have more free time to focus on what’s important. And Thinx gets more sales.
Thinx generated more than $450K of revenue in recovered sales by combining free shipping with LiveRecover, a human-powered text messaging app for reaching out to customers about items left behind in their carts.
Thinx uses Richpanel, which lets customers track their own purchases and find answers to questions—all by themselves. This means more happy customers, and more Thinx employees available to tackle thornier tasks.
Even if they don’t love what they bought, they can still become loyal customers—thanks to Thinx’s generous return policy and streamlined exchange experience.
How do we make things easier, save time and save money? I explore apps and services and look at how they might help.
Brendan Hastings, Senior VP of technology and digital products, Thinx
