Subi Subscriptions App

Subi Subscriptions App

Reviews (809)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer satisfaction and retention, noting its immediate positive impact on business operations and revenue growth. It supports various subscription models like recurring billing and trial periods, and is praised for its user-friendly, intuitive design. The clean, modern interface and smooth performance are standout features, alongside responsive and helpful customer support.

October 25, 2022

I'm trying this app out for my new subscription website. While the initial install did not work, it was easy to contact support and they were able to quickly resolve my issue to my satisfaction.

Pet Subscriptions
United States
4 months using the app
Subi (formerly Subify) replied November 14, 2022

We are grateful that you took the time to leave us a review. It is good to hear that you had a smooth experience contacting our support team. Some store themes require a little extra attention for widget setup; that's why the widget was not showing when you installed us.
Our team is here for you if you need anything.

April 27, 2023

I just downloaded this app on to my store and so far so good! I'm not real tech savvy and I absolutely hate when I have to add coding so I was so happy that the setup process did not require much. The support team were also on point even tho the setup is easy as I stated I'm not tech savvy lol. I'm giving 4 stars for now but I think 5 stars may be on the horizon...

Luxe Locks
United States
3 months using the app
January 12, 2024

So far so good. The live chat rep. has been extremely helpful in walking me through the process. Subify makes it easy for customers to manage their subscriptions.

ForMor.com
United States
About 1 month using the app
Subi (formerly Subify) replied January 28, 2024

Thank you for sharing your experience with Subify! We're delighted to hear that our live chat support has been instrumental in guiding you through the process. Our team is dedicated to providing real-time assistance to ensure a smooth and hassle-free experience for our merchants.

It's also great to know that you find our platform easy for customers to manage their subscriptions. We've worked hard to create a user-friendly interface that simplifies subscription management, and your feedback confirms that we're on the right track.

August 22, 2023

Great app and interface to work with. Still missing a few features but overall covers the basics. Customer support is outstanding.

MyTheraPlayBox
Australia
10 days using the app
Subi (formerly Subify) replied January 7, 2024

Thank you for your review and for highlighting the strengths of our app and customer support! We're glad to hear that you find the interface user-friendly and that our support team has been outstanding in assisting you.

We appreciate your feedback on the features currently available in Subify. Our team is constantly working on improving and expanding our app's capabilities to better meet the needs of our users. We'd love to hear more about the specific features you're looking for, so we can take your suggestions into consideration for future updates.

Your experience and satisfaction are our top priorities, and we're committed to making Subify even better with each update. If you have any further feedback, questions, or need assistance, please don't hesitate to reach out.

Thanks again for choosing Subify and for your constructive feedback!

August 30, 2023

Great support, didn't end up having the capabilities we required but I was able to find that out quickly due to their support staff being readily available.

Rating four stars as they didn't have the functionality to build a box for my customers and subscribe. It seems like a great app for subscriptions otherwise.

Sunbeam Candles
United States
2 days using the app
Subi (formerly Subify) replied January 7, 2024

Thank you for taking the time to leave us a review! We're glad to hear that you found our support staff helpful and readily available. Providing efficient and responsive customer service is something we take great pride in.

We're sorry to hear that Subify didn't have the specific functionality you were looking for in terms of building a box for customer subscriptions. Your feedback is invaluable to us as it helps us understand where we can improve and expand our features. We are continuously working on enhancing our app's capabilities and will definitely consider your needs in our future updates.

If there's anything else we can assist you with, or if you decide to give Subify another try in the future, please don't hesitate to reach out. We appreciate your honest feedback and hope to meet your business needs better in the future.

December 16, 2023

I found it a bit tricky to get started with and the first 2 customer service folks I had were not great. This morning Delaram helped me and she was a total rockstar. Understood exactly what I needed and helped me sort everything! I'll stick with the app just because of her.

Fairtrade Gifts from Palestine | Handmade Palestine
United States
About 20 hours using the app
Subi (formerly Subify) replied January 4, 2024

Thank you for sharing your honest experience with us. We apologize for the initial challenges you faced in getting started and any shortcomings in your early interactions with our customer service team. We strive for excellence in all aspects of our service, and your feedback is crucial for us to improve.

That said, we're absolutely delighted to hear about your positive experience with Delaram! It's fantastic that she was able to understand your needs and help you sort everything out effectively. We're proud to have team members like her who can turn around the experience for our users.

Your decision to stick with the app because of her assistance is a great compliment to us and motivates us to continue providing top-notch support. Please know that we're here to assist you at every step of your journey with Subify, and we're committed to ensuring a smooth and positive experience going forward. Thank you for choosing to stay with us!

November 4, 2022

Very helpful and response, but aesthetically need to improve and there are not many subscription options. But a great way to start as they help you to customize your widget.

Drop Drip Dip
Taiwan
About 4 hours using the app
Subi (formerly Subify) replied November 14, 2022

Thank you so much for taking the time to leave us a review. We are glad you had a smooth experience contacting our support team. Your feedback helps us to improve our service.
Lots of new features are added to Subify every week. You can also request specific features within the app, and our product team will review them to see where they fit into our product road-map.
Our team is here for you if you need anything.

February 21, 2024

very helpful with the set up, first day using the app, thanks to the online chat team

Diabetes Headquarters
Australia
About 1 hour using the app
Subi (formerly Subify) replied March 3, 2024

We appreciate the time you took to share this with others. We're here to make sure the rest of your experience continues positively!

November 9, 2024

House of Amunet
United Kingdom
16 minutes using the app