Subi Subscriptions App

Subi Subscriptions App

Reviews (809)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
    760
  • 4% of ratings are 4 stars
    29
  • 1% of ratings are 3 stars
    6
  • 1% of ratings are 2 stars
    8
  • 1% of ratings are 1 stars
    6
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer satisfaction and retention, noting its immediate positive impact on business operations and revenue growth. It supports various subscription models like recurring billing and trial periods, and is praised for its user-friendly, intuitive design. The clean, modern interface and smooth performance are standout features, alongside responsive and helpful customer support.

January 10, 2025

This app has the absolute worst customer service. I’ve been trying to set up a subscription product to show a yearly option instead of monthly. One of their support members helped me get it working temporarily, but after I edited the price, the app broke again. I reached out to their customer chat support, and no matter what time of day or evening it is, the wait times are always ridiculously ...

Academy Ecommerce
United States
16 days using the app
September 25, 2024

Account restricted within minutes of setting up - our LGBTQ Adult store violates their terms of business.

Prowler
United Kingdom
About 1 hour using the app
April 30, 2024

FRAUDULENT AND FALSE CHARGES. DO NOT INSTALL. TERRIBLE TRANSITION FROM RECHARGE THAT CAUSED TONS OF CHARGEBACKS AND WRONG SUBSCRIPTIONS BEING CREATED. THEY SENT A FALSE EMAIL TO MANY OLD CANCELLED SUBSCRIBERS AND THEN CHARGED ME HUNDREDS OF DOLLARS FRAUDULENTLY

NEXTGEN COFFEE
Canada
About 1 month using the app
February 22, 2024

If you are switching over from Subbly, or need help with migrating your customers, please don't waste your time on this app. I am so sorry, the service is run by bots & its actually really sad that this is my first bad review I have ever left. I hope it helps another business owner make a better choice... go with another app.

Happy Child Box
Canada
8 days using the app
Subi (formerly Subify) replied March 3, 2024

We sincerely appreciate you bringing this to our attention and would welcome the opportunity to discuss this further with you to understand how we can improve the factors ...

December 3, 2022

There was no live chat or customer service available this weekend. It's not as simple as the video said. Unable to select products and create subscription box

Lace it up Fashion
United States
8 minutes using the app
October 17, 2024

Baazzar mall
Iraq
4 months using the app
1
1