Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration and user-friendly interface that streamlines subscription services, boosts sales, and provides recurring revenue. Many appreciate the responsive and efficient customer service, including custom coding assistance. The app's affordability, particularly for startups, is also praised. Some merchants, however, wish for more customization options and additional features.

November 27, 2023

Great app, customer service is very quick, helpful and efficient - after hunting for weeks for a good subscription app I stumbled upon Subify. I was lucky enough to have started a chat with Aliya, a very helpful person that helped us so quickly! Thank you again!

LuxeMED
Australia
6 days using the app
Subify replied January 3, 2024

We're so pleased to hear that you've had a great experience with our app and our customer service team! It's wonderful to know that our efforts to provide quick, helpful, and efficient support have made a positive impact on your experience with Subify.

We're especially glad to hear about your interaction with Aliya. We pride ourselves on having a dedicated team, and it's always rewarding to hear when a team member has gone above and beyond. Your kind words will be passed along to Aliya as a testament to her hard work and commitment to helping our users.

February 4, 2024

Just signed up and Im already in love with this app!

TheBunnyLass
United States
33 minutes using the app
Subify replied February 6, 2024

Thank you so much for sharing your initial impressions! We're thrilled to hear that you're loving Subify right from the start. Our team works hard to ensure our app is as user-friendly and effective as possible for our Shopify merchants. If there's anything specific you enjoy or if you have any questions as you explore more features, don't hesitate to reach out. Welcome to the Subify family!

November 8, 2023

Very helpful customer support and a great add for our shopify store. Easy way to create and manage subscriptions for your products

Kedi Labs
United States
2 months using the app
Subify replied January 4, 2024

We're thrilled to hear that you've had a positive experience with our customer support and that Subify has been a great addition to your Shopify store! It's fantastic to know that our platform has provided an easy and effective way for you to create and manage subscriptions for your products.

Our team is dedicated to making subscription management as seamless as possible for our users, so your feedback is incredibly valuable to us.

November 2, 2023

We are very happy with this app! The app installation and set up process was very easy and user friendly. The customer service team has always been there to help and answer all of questions and concerns. I would recommend the app 100%.

Sakura Toyland Wholesale
United States
4 months using the app
Subify replied January 3, 2024

We are overjoyed to hear that you're very happy with our app and that your setup experience was easy and smooth. It's wonderful to know that our efforts to create a seamless experience are paying off.

Your kind words about our customer service team are greatly appreciated. We strive to be readily available to assist with any questions or concerns.

January 3, 2024

Deleram was great very patient!

fragrancewithher
United States
2 months using the app
Subify replied January 7, 2024

Thank you for sharing your experience with Deleram! We're so pleased to hear that she provided you with great and patient service. At Subify, we value the importance of patience and thoroughness in our customer interactions, and it's fantastic to know that Deleram embodied these qualities.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to ensure your experience is as smooth and supportive as possible.

Thanks again for choosing Subify and for recognizing Deleram's efforts!

October 31, 2023

This app is easy to use and has excellent customer service. I'm glad I decided to try them out. There are multiple options and customization. Aliya from customer service was awsome and fixed my problem fast.

Monthly Critic
United States
About 2 months using the app
Subify replied January 3, 2024

We're incredibly grateful for your positive feedback and thrilled to know that you've had an excellent experience with our app and customer service. It's wonderful to hear that our platform's ease of use and customization options are meeting your needs effectively.

A special thanks for acknowledging Aliya's efforts. We pride ourselves on having a dedicated team, and hearing that Aliya provided you with fast and effective solutions truly makes our day. Your kind words will be passed along to her as a testament to her hard work.

December 16, 2023

I found it a bit tricky to get started with and the first 2 customer service folks I had were not great. This morning Delaram helped me and she was a total rockstar. Understood exactly what I needed and helped me sort everything! I'll stick with the app just because of her.

Fairtrade Gifts from Palestine | Handmade Palestine
United States
About 20 hours using the app
Subify replied January 4, 2024

Thank you for sharing your honest experience with us. We apologize for the initial challenges you faced in getting started and any shortcomings in your early interactions with our customer service team. We strive for excellence in all aspects of our service, and your feedback is crucial for us to improve.

That said, we're absolutely delighted to hear about your positive experience with Delaram! It's fantastic that she was able to understand your needs and help you sort everything out effectively. We're proud to have team members like her who can turn around the experience for our users.

Your decision to stick with the app because of her assistance is a great compliment to us and motivates us to continue providing top-notch support. Please know that we're here to assist you at every step of your journey with Subify, and we're committed to ensuring a smooth and positive experience going forward. Thank you for choosing to stay with us!

Edited December 18, 2023

Fantastic customer support and easy set up. The customer support team cares about getting Subify set up for your business and finding solutions.

Daily Deficit
United States
6 months using the app
Subify replied January 3, 2024

We're thrilled to hear that you had a fantastic experience with our customer support and found the setup process for Subify to be easy. Our team is dedicated to not just assisting with the setup but also ensuring that Subify works effectively for your specific business needs. Knowing that you felt cared for and supported in finding solutions is incredibly gratifying for us.

October 24, 2023

It needs some improvements here and there, but overall I am happy with support experience, the fact that they have free plan and are working hard to make you feel heard and making improvements.

SoapyMania
United States
3 months using the app
Subify replied January 3, 2024

Thank you for taking the time to share your experience with us. We're glad to hear that you're satisfied with our support and that our free plan option aligns well with your needs. Your feedback is crucial in helping us identify areas for improvement.

It's great to know that our efforts to listen to and act on customer feedback are resonating with you. If you have any specific suggestions or improvements you'd like to see, submit it in "need a feature?" section of the app and we'll review it asap.

January 2, 2024

Not try yet the service...but the team are very professional and available to answer all my questions. I recommend it

PLS Cosmetics
France
About 2 hours using the app
Subify replied January 7, 2024

Thank you for sharing your experience with our team! We're thrilled to hear that you found our staff professional and responsive to your queries. Our team is dedicated to providing the best service possible, even before you begin using Subify. We hope that when you do try our service, it exceeds your expectations just as our team has. Looking forward to hearing your thoughts on Subify once you've had the chance to experience it fully. Thank you for recommending us!