Reviews (3,741)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for subscription management and enhancing customer experiences. It features a user-friendly interface, customizable options such as build-a-box and flexible payments, and integrates seamlessly with various themes. The ability to easily modify subscription plans and the app's reliable performance are also highlighted. Additionally, the customer support team is praised for their responsiveness and effectiveness in resolving issues.

September 18, 2024

très bon support technique !

Vitaline
France
Over 1 year using the app
Appstle Inc. replied September 19, 2024

Thank you for the great review! We're glad to hear that everything is working well for you. Reviews like yours motivate us to work hard and continuously improve

September 25, 2024

The interface can be a bit complicated sometimes, but the Appstle Support Team is always very responsive and helpful.

CXIX N.America
Australia
About 1 year using the app
Appstle Inc. replied September 26, 2024

Thank you for your feedback! We're glad to hear that our support team has been responsive and helpful. We're continuously working on improving the interface, and your input helps us make it better.

September 17, 2024

They have been a good company and even when I uninstalled the app by mistake their dedicated team and system were able to restore everything without issue...as though it hadn't happened. It could use some work on the end user side of things but I have liked it thus far.

Autoimmune Health & Nutrition
United States
Over 1 year using the app
September 1, 2024

The app is good. However, to improve further (5 star), you should allow free users to delete their subscribers. This feature is crucial as sometimes we have clients who wants to delete their subscription.

Nevertheless, i was quite impressed by Brooks who handled my queries on deleting my current subscribers. He was very prompt and helpful.

If being asked if i would recommend this app, i said 100%, yes.

KassimCares
Singapore
About 1 year using the app
Appstle Inc. replied September 3, 2024

Thank you for your feedback! We're pleased to hear you’d recommend us and appreciate your suggestion about allowing free users to delete subscribers. We’ll consider this for future updates.

August 30, 2024

I switched to Appstle several months ago. I think I'm still getting used to it. The customer service and support is very good. I usually get a quick response. The downside is there seems to be less features like skipping a delivery, etc. Items/orders instead need to be cancelled and re-added. Also, there is no easy way to combine orders like in other Apps.

Origins Of Health
United States
8 months using the app
Appstle Inc. replied September 1, 2024

Dear Merchant,

Thank you for your feedback. We do support merging orders and skipping delivery. However, in Shopify, a subscription can not have multiple frequencies. Hence, we can only merge subscriptions that have the same frequency. Please feel free to reach out anytime for assistance. We are available 24x7x365.

August 22, 2024

Helpful team. Quick response.

Manu Brewing Co.
United States
8 months using the app
August 2, 2024

Appstle does deliver pretty decent and robust control of subscription accounts to customers. The support is great and any issue is handled pretty darn fast which I REALLY appreciate - so 5 stars on customer service.

My only constructive criticism would be that the admin side of Appstle is not accessible on mobile screens. As the customer service person working remote I am not always at a desktop and having access via phone would be a plus. It's not a deal breaker by any means. Good job to Appstle team!

Cane Brew Beverage Company Inc
United States
8 months using the app
July 17, 2024

The support I get from this app is great, they will always provide the knowledge and resolve issues as best as possible. The app ticks all the boxes for me in terms of providing a subscription.

Wish Designs
United Kingdom
Over 1 year using the app
July 13, 2024

I'm just getting started, but so far I'm impressed with the response rate of the Merchant Success Engineers! I love that they respond within 3ish minutes. I especially have appreciated the support from Mia and Sean - they were quick to provide code for hyperlinks and offer suggestions on how I could make this work for my subscription offering. I look forward to seeing this up and running!

Robyn Smith Art Adventures
United States
11 months using the app
June 30, 2024

Customer service has been responsive and helpful when I have needed to reach out. Sometimes I am frustrated that I have to reach out to customer service. For example, we recently changed our theme for our website, and the theme did not automatically pull over all of the necessary elements from our customer portal (we were missing the "manage subscriptions" button). This was not a fix I could do on my own - nor was it something that I realized was a problem until a customer reached out, which doesn't help my company's image. Sometimes it feels like there are too many options and apps in Shopify, and it is difficult to anticipate how one change might impact other elements. I acknowledge that this is difficult to manage on the tech side - especially among multiple entities, and it is still frustrating as a business owner. Mostly, I think it is a helpful app. Aside from this recent frustration the only other wish that I have for the app is a way to export future orders (knowing that people can always pause or skip), but this function would be helpful in forecasting.

Erie Coffee Roasters, LLC
United States
About 2 years using the app