Appstle℠ Subscriptions App
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (4,205)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its comprehensive subscription management features and user-friendly interface. They appreciate the customizable options like item swapping and personalized boxes, which integrate well with Shopify. The app is noted for its reliability and exceptional customer support, with staff providing responsive, personalized assistance, including custom video explanations. It's considered a valuable tool for businesses implementing subscription services.
Refine
-
By rating
App was good until 2 of my clients needed to update their payment methods. There's a glitch in the app that will not let them update their payment methods. The link that's emailed to them to correct the payment method, just takes them back to the original message. SO FRUSTRATING! I tried deleting the clients to re add them, but I can't cancel the subscriptions so it won't let me delete the client ...
Hi,
This is Ria, the co-founder of Appstle. I have thoroughly reviewed your concern. Your customers were not able to update their payment information from the email received ...
Not compatible with new Auth.net integration. Reached out to support and they told me to contact Shopify. Probably still works fine with Shop Pay but don't recommend for anyone using Auth.net.
Dear Merchant,
This is Ria, co-founder of Appstle. I want to clarify that as a native Shopify app, our payments and associated gateways purely and 100% stem from Shopify. As ...
I added the shipping profiles, still everytime a customer added subscriptions to their carts, the payment could not be made. Waste of time and lost a couple of sales
Dear Merchant,
This is Mitanshu, A Merchant Success Manager here at Appstle Inc.
I am so sorry to hear about the sales loss. We understand that this is a very critical issue. ...
**Latest Update** Well the lead dev/co-founder has been very difficult to communicate with. But these guys have made their analytics section 10x's better since I spoke up. So I need to give credit where credit is due. They deserve it. But we are also having trouble with email's not being sent....a bunch of our customers aren't getting appstle's emails and sure enough the tests are returning ...
Hello.
This is Hemant, the co-founder and CTO of Appstle. I am an ex-Apple Siri Staff Engineer and one of my focus areas was analytics.
Sharing what I mentioned on our call, ...
UPDATE 12/28/23: A few weeks ago, a code change was rolled out and broke so many things in our configuration. We are now dealing with mess after mess after mess. Every day something new is broken. These developers roll out code changes without taking into account and testing what will happen to existing configurations. At this point, we are going to have to find another subscription app. So upset ...
Dear Merchant,
This is Ria, the co-founder of Appstle. I sincerely apologize for your less than stellar experience with Appstle. We understand that code changes brought to ...
Was interested in the app with all the reviews but when I scheduled a demo nobody showed up and nobody contacted me. Not interested in trying an app that does not offer good service.
Dear Merchant,
This is Ria, the co-founder of Appstle. We sincerely apologize for missing the demo call. There was a Calendly mix-up and the event went into a wrong category. ...
Great price but I’ve been waiting over a week for their developers to move only 2 subscribers from bold to appstle and no response or resolution. This is my second time making the request so I’m still paying bold while waiting for appstle to do something they claim is super quick and easy.
Hi,
Thankyou for the feedback. We apologize for the delay caused in migrations. Since, the migration process involves data which is required from the previous app, we could ...
I've decided to update my review after some time using the app. The app is fine, and more or less does what I need it to, but I'm having a lot of trouble with the customer service. Response times are extremely slow, and the answers they provide are usually very vague and not helpful. I can definitely attest that the level of support has diminished since starting with this app. Currently, I have ...
Hi,
This is Ria, the co-founder of Appstle. We apologize for the less than stellar experience with our customer service. Since the time of the review, we have beefed up our ...
From what I understood from two different help representatives you cannot view how your subscriptions options will look on a draft in anyway, and you have to test the widget on your live store. To me, that feels unprofessional, I like being able to see and experiment with something in a test environment before publishing it on live products. This may not be a deal breaker to everyone, they ...
Hello,
This is Hemant, the cofounder and CTO of Appstle. The feature you mentioned is based on a new Shopify update. It is currently in development at Appstle, and should be ...
downloaded this to have a look about. ended up not using it. I unistalled it and its left files and crap everwhere. poor coding
Dear Merchant,
We apologize that you had a less than stellar experience with our app. Those files are added to load our subscription widget faster on your store. Whenever ...