Appstle℠ Subscriptions App

Appstle℠ Subscriptions App

Reviews (4,205)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
    4.0K
  • 3% of ratings are 4 stars
    120
  • 0% of ratings are 3 stars
    10
  • 0% of ratings are 2 stars
    11
  • 1% of ratings are 1 stars
    36
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive subscription management features and user-friendly interface. They appreciate the customizable options like item swapping and personalized boxes, which integrate well with Shopify. The app is noted for its reliability and exceptional customer support, with staff providing responsive, personalized assistance, including custom video explanations. It's considered a valuable tool for businesses implementing subscription services.

February 3, 2024

I wanted to migrate from my current rewards program to Appstle as it includes more features, such as point expiration and VIP program for. a much lower price. Unfortunately, the backend of this app is very time consuming and complicated. The wording and options were confusing. You also can't preview anything you are doing. The migration was very manual, and I started feeling very uneasy about removing my current program as I was not very confident in this one. I reached out to support several times, and although they were responsible, I really received not much help in the migration, although they keep stating to chat with them for a smooth migration with a specialized team. My recommendation would be to have a dedicated person to hands-on migrate you (copy your current program), and get you going right away.

MOD&SOUL - Contemporary Women's Clothing
United States
9 minutes using the app
Appstle Inc. replied February 6, 2024

Hello,

This is Ria, the co-founder of Appstle. We sincerely apologize for the less than stellar experience you had with our app. It looks like there might be some confusion regarding the app you meant to leave the review for, but regardless, we understand that navigating a new platform can present challenges, especially during the initial setup phase.

We are continuously working to improve the user interface and are simplifying the configuration process to make things more intuitive for our users. Your feedback is invaluable in guiding these enhancements.

Regarding the migration process, we apologize for any inconvenience you experienced. While our migrations team aims to provide comprehensive assistance, it seems there may have been a gap in effectively addressing your concerns. We have re-evaluated our migrations process for Appstle Loyalty post your feedback, and have made it more hands on now. We want to extend an INVITATION TO SCHEDULE A CALL with our Migrations team lead, to further discuss your migration needs and assist you in configuring your loyalty program per your needs. You should have received an email from them.

You can also reach out to our support team at support@appstle.com anytime. Our support team is available 24x7x365 and will be taking your request on priority.

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