Appstle℠ Subscriptions App

Update: resolved the issue the next day, so appears to all be working now - still think it'd be much better with more documentation, but no problems any longer. :) I want to like this app, but the support is fairly slow - to be fair, it's only been 1/2 a day, but when the app isn't working, that's a long time. And the app just doesn't work. I think it's because it's poorly coded, although I've only spent an hour or so digging into the JS. For example, it has trouble locating all the buy boxes on the page in order to actually add the subscription options, despite selecting them by class. I'd be ok with slow or no support if there were good documentation, but alas, that's also not the case. I'll revise the review if someone gets back to us and fixes the issues, but we just keep getting the same response that they have to "escalate" every issue and don't have a timeframe for getting back to us.

Easy UI and supportive customer support make the whole UX much better than other subscription app!

Thanks!

Customer service is great. They help with any changes you need on the spot. The respond quickly via chat

I am just in the process of setting up the subscription options on my site and was unsure about a few things - the customer service chat was very helpful in answering my questions and confirming details about shipping options, billing and order automation on the Shopify side. I am excited to see how customers respond to this new purchasing option!

The only reason I'm not giving this app 5 stars is because of how "hard" it is for me to use. I'm fairly adept at most things when it comes to general site design, automations and integrations, but someone who knows more than me can easily traverse this application. EVER IF you're not adept at using apps like this, still use it! The customer service is INSANELY responsive and great at showing you where and how to fix things.

Customer service chat is very responsive and helpful. They were able to help me with several questions including coloration changes and settings updates.

It is very easy to remove products from subscription, but when it comes to adding products, there are very big problems and it costs the business a lot of money. We have 500 different products, spices etc. we are selling. It takes 5 seconds to unsubscribe products and 15 minutes to add. Definitely adding products is loading very slowly and needs to be categorized. The site owner should be able to edit and categorize the product adding part from the admin panel. Otherwise, the person who uses our site every 10 days wastes time and gets bored of adding it and cancels the subscription. The application is very cost-effective, I hope it solves it. There are many good aspects, but 1 bad side makes everything.

Appstle reps are quick to help online. Discouraged that I can't get a demo call for 2-3 weeks. Many of the Help videos are over a year old and not accurate anymore due to system updates. Appstle is suppose to be the best service but I'm running in to many areas that I will have to "improvise" to make it work for my needs

Working well so far. I had a little issue of double charging (my fault) but their support was able to quickly fix this for me. Greatly appreciate their support!

the use is a bit complicated, but the service is great.